I'm the founder of Atlantic Magnolia Solutions (AMS), a business solutions company. AMS has been a customer of TMDHosting since May, 2016. AMS started in web deployment; today our primary business is academic research. We still do websites, and, we still maintain a list of "known providers" for services websites require. We are familiar with these providers and are already comfortable working with them. We have knowledge of their pro's and cons, and why we would, or would not, recommend them for a particular customer's situation. In order to maintain this, we do regular research, in several areas, on providers.

Since June 2016, TMDHosting has offered superior service options at lower price points.

Not "best offers" or "lowest price", because; the "best offer at the lowest price" isn't the only thing that counts. Up-Time, speed, and quality-of-service are important too. After all, what good is any offer, at any price, during downtime when an offer isn't being fulfilled?

Many hosting services claim 99.9% up-time: for TMDHosting, the numbers prove over 99.9%!

Up-time is a statistic about availability of a set of services, when checked by one or more agent(s), using a given standard, over a time-period. Different rating services use different methods to determine up-time. At AMS, we use a meta-assessment of ratings from several rating services, using statistics from multiple network locations.

TMDHosting's average up-time has been above 99% since 2017, and 99.95% over the last 365-days. This includes for specialized services most sites don't use. Average sites on TMDHosting would have experienced 99.97% effective up-time.

How did we come to see TMDHosting as a 5-star provider that "gets better every year"?

When we started with TMDHosting on May 12,2016: no hosting company would have gotten to 5-stars. There was just too much change in the industry.

We started with TMDHosting because software for a project we were doing had a specific combination of requirements very few hosting companies could meet at an economic price point. TMDHosting: (1) was recommended by our previous hosting (GoDaddy) as one of two likely to meet the requirements, (2) was also among a few recommended by the software's developer, and, (3) met all the requirements.

May-June, 2016, out of 21 support tickets: (8) were routine inquiries/maintenance; (6) were a problem caused by us or a 3rd party; (5) were minor abnormal site behavior, bugs, glitches which did not affect service; (3) were a problem with TMDHosting's service. TMDHosting handled all to our satisfaction, in as prompt, and supportive, a manner as the situation would allow.

However, back in 2016 we did find the following odd: (i) bugs in both our (user) and TMDHosting's (provider) management system; (ii) one such bug limited us to 5-domains before it was corrected; and, (iii) on one issue, TMDHosting insisted we check if a problem was "client related" by using FileZilla - when our preferred client, WinSCP, is the older, more established client with a longer history, and at the time was historically more trusted among IT Professionals. Also, both clients base their SSH (which FileZilla only added in 2007) on PuTTY's code; and, in 2007, WinSCP used FileZilla's code to add its FTP backwards compatibility. The problem ultimately turned out to be TMDHosting's implementation of an outdated security practice.

We did discover, however, when a request was "elevated" to the next tier we got much better service, from significantly more knowledgeable personnel. This "elevation" did not cost a thing. It would occur, for free, whenever our initial contact could not adequately handle a request, and usually in just a few minutes. This was true of TMDHosting's sales, customer service, and technical support.

In May, 2016, the highest we would have given any hosting provider was 4.5 out of 5.
Overall, our first 30-days experience of TMDHosting was a 3 out of 5.

June-July, 2016: Through an elevated support request, we learned TMDHosting was in the process of rolling out a new product offering which: (i) lowered TMDHosting's Cloud Hosting price-range from "starting below $50/mo" to "starting below $6/mo", making it competitive with other provider's Shared Server Hosting (at the time, Cloud Hosting was generally considered a "starting from $65/mo" service, if offered at all; this has changed in the years since 2016); (ii) lowered TMDHosting's Shared Server Hosting cost even further, down to "starting below $3/mo"; and (iii) made all its other offerings superior service options at lower price points.

TMDHosting afforded us an opportunity to try any Cloud Hosting tier of our choosing, at the soon to be released "starting below $6/mo" price points, about a month before the same offer was available to the general public.

We chose TMDHosting's Rain Cloud (for $9.85/mo) to see how the experience compared to GoDaddy's equivalent Cloud tier (which at the time cost us $74.99/mo.). "On paper" Rain Cloud was offering equal or better service, at 1/6 the cost, and included SSL coverage for all our sites for free (a common practice today, not common at the time).

Still, of 4 support tickets: (1) was for the upgrade to Rain Cloud itself; (1) was routine inquiries/maintenance; (1) was a problem caused by us or a 3rd party; and, (1) was a support ticket in which an email configuration discussion, at minimum, lead to very strange exchanges between my former business partner and TMDHosting's technical support.

No hosting company gets 5-stars yet, but TMDHosting now gets a 3.7 of 5.

August-December, 2016: Although we were cautious to only move a few things at a time, by the time our GoDaddy Cloud Hosting was up for renewal we'd already replaced it with TMDHosting's Rain Cloud, and had found no issues. There were no further support tickets opened. I do remember phone service would vary, depending on the representative we reached. However, TMDHosting handled all calls satisfactorily even if needing to escalate them first.

TMDHosting now gets a 3.8 of 5.

2017-2018: No technical issues at all. In telephone support, TMDHosting telephone-support's knowledge improved and escalating the request only happened when dealing with complex decisions or new technologies which had just rolled out.

I give TMDHosting 4.3 for 2017, and a 4.5 for 2018. However, my former business partner was handling most things with the site in 2017 & 2018. After consulting her, she gives them a 4 for 2017, and a 4.3 for 2018. I trust her opinion, and so I will average these numbers.

2017, TMDHosting gets a 4.1 out of 5;
2018, TMDHosting gets 4.4 out of 5.

2019: We learned, through a support ticket, we were selected to test a new site wide backup system. When things like this happen it shows TMDHosting is exploring new ideas and ways to improve. I think this is awesome. Also, TMDHosting's technical support had become much more knowledgeable, and was starting to exceed what we experienced with other providers.

Of 4 support tickets: (1) was a problem with TMDHosting's service; (1) was a problem caused by us or a 3rd party; (1) pertained to our account being selected to help test technology improvements (see above); (1) was routine inquiries/maintenance.

The only issue which affected service did not affect site visitors. It was also near the time of a cPanel/WHM update, and may have in fact been caused by cPanel/WHM developers. If this was true, it would have affected all hosting providers who use cPanel/WHM the same, and was not a TMDHosting issue. Either way, TMDHosting had it handled within 60-minutes of initiating phone call (12-minutes of opening support ticket).

2019, TMDHosting gets a 5 (5+ from June, 2019 to present)

2020-Present: The only issue with service, in over 3 years, was identified on January 7th, 2020. I was unable to determine the cause, and it was likely an issue from prior years which simply went undetected. TMDHosting handled it in less than 10-minutes of bringing it to their attention.

From June, 2019, to present, a period of close to 4-years, TMDHosting has been #1 in sales, customer service, and technical support – out of everyone we have dealt with in the industry. And, year after year, they continue to improve.