• Tmart.com

Tmart.com

Overview

Tmart.com has a rating of 2.83 stars from 1,077 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tmart.com most frequently mention customer service, credit card, and tracking number problems. Tmart.com ranks 33rd among Electronics sites.

  • Service
    171
  • Value
    161
  • Shipping
    167
  • Returns
    139
  • Quality
    159

Proactively asks for customer feedback

47
See all photos

What reviewers want you to know

Positive highlights

  • Very good customer service and prompt replies if you have a query or complaint.

Critical highlights

  • They wanted me to send a picture of my credit card to confirm, NO FKN WAY.
  • S (california) and the only problems ive experienced is the delivery time from HONG KONG to here.
How would you rate Tmart.com?
Top Positive Review

“Customer service is excellent, and the products are great.”

Michael B.
4/3/18

I have been buying from TMART for about 9 months now and I have to say I find them great, every thing I bought was as described. One item was broken on arrival I emailed customer service and reported it as broken on arrival, they refunded me the full amount without me even asking for a refund or asking me to return the product. Yes they send you emails of the latest deals and I look forward to receiving them, it is how they do their business, buy with confidence, Michael.

Top Critical Review

“No batteries, site suspended”

George P.
1/10/20

The advertized 15,000 lumen headlights in a head set and advertise rechargable by they show up with not batteries, and the battery well looks like a custom space, not your usual AA etc. There are no instructions or contact info or anything so who do I ask about batteries? EVen what kind? How can I help but give them a 1? Even their webiste seems suspended and this they should clear up if they are legitimate

Reviews (1,077)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (202) credit card (51) hong kong (32) post office (24) order number (16)
Thumbnail of user massielk
2 reviews
5 helpful votes
January 12th, 2015

I order a speaker and they send it all the way to Honduras. The quality of my product it's good. I was my first experience ordering products on this website and I was really nervous but I got the speaker and I'm really happy :)

Thumbnail of user clementineb
1 review
1 helpful vote
January 27th, 2014

I'm giving tmart 4 starts just

I ordered my ipad case from it. The seller has a very cheap price and a free shipping.
It's arrive on the promised date. But color is not my favorite

Thumbnail of user ivanb39
1 review
1 helpful vote
March 13th, 2014

The second time I tmart purchase. Their service is very good, fast delivery, product quality without any problems. They are still the most important free shipping.

Thumbnail of user lawrencef18
1 review
0 helpful votes
January 19th, 2017

Received a four function headlamp. After about 10 minutes, the center(main) LED lamp failed. Contacted tmart and they offered to credit me with $5.00 that I could use to buy something else. I asked them to replace it and they agreed to replace the headlamp. They will do their best to make you get value for your purchase if you have problems.

Thumbnail of user andrews95
1 review
1 helpful vote
April 21st, 2014

Good Product. The BEST PRICE EVER! HATE that it takes so long to get here( 15 days) But overall, I Love Shopping with Tmart Guys (and i will continue to do that) Thumbs Up.

Thumbnail of user brianh399
2 reviews
1 helpful vote
May 11th, 2018

Great prices sometimes you get what you pay for. So if you see something at less than half price of qwhat you would normally pay... don't be surprised if it isn't Top Quality. That being said, I am 90% happy with all of my purchases from TMart

Thumbnail of user barryj7
1 review
1 helpful vote
January 24th, 2014

We let Tmart know that we had problems with their product and they were prompt in responding to our emails
We had read reviews from other customers that their customer service is unresponsive; however that was not the case with me. We do know that they may be faster responding to me, With this digital voice recorder in hand, i will benefit its great function of recording sound files in our office,

Thumbnail of user angeloe6
1 review
1 helpful vote
May 15th, 2014

I think this product is excellent. I am just starting out tattooing, but learned a lot from a friend over the years of him doing ink on me, so I know what I am doing. I love this product and would recommend it to anyone.The item is great all my tat machines were ten wrap coils which works for shade or line and great for magnum! Shipping was fast and on time. The best i have had from Tmart! Thanks a lot.

Thumbnail of user avivac1
1 review
1 helpful vote
February 18th, 2014

I received this fragile-looking parcel, but the interior is actually lined with bubble wrap that serves as cushion for the item. The actual product looks very dainty, light, and handy. It comes in 2 different color choices – white and blue, with an all steel display panel. The digits are big enough even for people with bad eyes like me.

Thumbnail of user amandas37
4 reviews
58 helpful votes
November 12th, 2013

I buy the brushes from Tmart. These brushes are really great. They are truly beautiful and I love the handles. The brushes are nice and soft. This set has great assortment to choose from when applying your makeup. I haven't experienced any shedding despite the heavy use and the brushes don't leave my face feeling itchy at all.

What I like about Tmart is that they have many awesome products for very good prices and they have worldwide free shipping. There is something for everyone.

Thumbnail of user blakew5
1 review
1 helpful vote
March 3rd, 2014

Serval days ago I received a Stars Music 3rd Generation Alarm Clock Projector from Tmart.com. Shipping was very quick and they sent it with a required signature to ensure it would arrive safe. The alarm requires three AAA batteries. The music and star feature are awesome. My son loves it and my daughter is jealous that my son has it. The music choices are great! Tmart.com is the best source for everything you want. I like this shopping site.

Thumbnail of user heloisea
1 review
1 helpful vote
March 11th, 2014

I have weaknesses for cute looking mugs. So if I find some cute mugs anywhere, I get tempted to buy them! I was browsing through this online shopping website called tmart.com and found these cute mugs for 6.89$ each. This site does free international shipping which is always good but I was kind of disappointed with their packaging method. Delivery time, it took 9 days to reach me through postal service. Delivery timing wise I was impressed since usually international mails takes 14-25 days to reach here in India where I live.

Thumbnail of user carac5
1 review
1 helpful vote
March 27th, 2014

Wow, I was very scared to offer my information to an online retailer that wasn't well known, but I thought I would take a leap after seeing some interesting youtube videos, and I can honestly say shopping in Tmart was my favorite buy of the year! I am fully satisfied with these items and with the shop/ No cons at all! But these items, price and design were the best in the WEB at least the time of my purchase. Anyways you may want to shopping in Tmart a try. I really love them.

Thumbnail of user scottc51
1 review
1 helpful vote
March 19th, 2014

Bought T-mart Cigarette Cigar Lighter for use preparing wicks on rebuildable tanks and atomizers for use with my electronic cigarettes and am very happy with it performance. Its easy to fill and i really like the lock mechanism when i need to use both hands for small parts. Would recommend this to anyone who wants a cheap effective torch lighter.

Thumbnail of user berylo
1 review
1 helpful vote
March 18th, 2014

I bought MP4 in tmart. Well, the device has a lot of features, more than someone may expect of a device in this price range. I bought this on a whim due to how cheap it was. The storage size is good. The device is small, fitting easily into a pocket. Battery time is decent. Hardware buttons for volume is nice as a lot of other devices I have seen have software volume only.

Thumbnail of user arthurb43
1 review
1 helpful vote
May 12th, 2014

I needed a new screen protector and I looked at my favorite site for electronics and accessories- TMart.com! The screen protector is just as good as any higher priced ones from big box stores that I have tried. I put it on my iPad as soon as I got it! I know its protected now! Thanks T-Mart!

Thumbnail of user iunyn
1 review
1 helpful vote
June 22nd, 2014

Shipping can take 15 days from China. Service at a high level. Support tries to solve all problems.

I have been a customer of tmart since 2012 - overall, I've bought roughly 10+ items in this period.

Tmart.com prices are very competitive. Delivery usually takes 2 - 3 weeks, but that is to be expected for a given price (free shipment!).

Thumbnail of user bergerw
1 review
1 helpful vote
May 9th, 2014

Ordering online will definitly save much money. But just choosed the reliable site, which accpet paypal payment. Tmart provide the products at reasonable price. And they also have a secured postal service. Furthermore, Tmart offer worldwide free shipping. Good Luck!

Thumbnail of user deirdrem
1 review
1 helpful vote
April 4th, 2014

I would’ve never gotten a tablet if not for this website called Tmart.com which I recently discovered. I was a bit skeptical at first, because it was a Chinese supplier. I get my clothes and accessories from China sometimes, but the electronics I thought were a bit more risky. Anyway, I got it in the mail faster than expected from an overseas store and works just fine! I like this shopping. Tmart also offer free shipping.

Thumbnail of user ynaym
1 review
4 helpful votes
December 17th, 2013

I bought three items: watches, nail polish and phone cases at tmart when Black Friday, i received them after six days, this time I can accept, I was satisfied with the watches and cases, but the nail polish spilled out, a little disappointed, contact the customer service they agreed to send me any other new one

I can say that this is not a bad shopping experience, so 4/5, I hope in the future to check perfect before sending goods

Thumbnail of user spencera4
1 review
1 helpful vote
February 28th, 2014

Tmart is a great website that has TONS of items for low prices, It's cheaper than ebay or amazon, and high quality. They have a wonderful selection of Pet Supplies. I bought heated pads.We take care of a few outdoor cats and these heated pads are great for them -- especially in the frigid weather! Such a low price for a great product! I bought 2 but I would have paid 2x as much for 1 pad at a local store.

Thumbnail of user charlottec3
1 review
1 helpful vote
March 23rd, 2014

Tmart is an online shopping website that caters worldwide. They have wide product offerings from electronics to even novelties. They carry alot of beauty stuff too. From bags, shoes, all kinds of makeup, and nail art tools. Seriously, if you're looking for a product, whatever that maybe, Tmart probably has it. But I was a litter disappointed with their packaging method.

Thumbnail of user nickb124
1 review
0 helpful votes
July 19th, 2017

The purchase was painless and good, but until I receive the goods I can't say more. Now I have to fill up the one Hundred

Thumbnail of user laurap36
1 review
7 helpful votes
September 15th, 2014
Verified purchase

Es un producto que en relación calidad-precio está muy bien. Un pack de pinceles perfectos para iniciarse o para completar tu colección.

Son sintéticos pero suaves, cómodos ya que tienen un mango bastante largo, y respetuosos con la piel; además la manta donde se incluyen es perfecta para poder llevarlos de viaje, y para tenerlos organizados.

Thumbnail of user josel143
12 reviews
1 helpful vote
April 8th, 2017

If you caught my attention to those3 reviews. I need to answer it just to come near to tmart.com. I have 2 dropshipping company now but just the same no one in live chat. Anyway I can try which I think much easier to do. Thanks.

Thumbnail of user tmartt
Tmart T. – Tmart.com Rep

Dear customer,
May i ask do you have an account in dropshipping of tmart?

In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.

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From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.

Company Representative

Thumbnail of user tmartt
Tmart T.

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