Tmart.com

Warning! Stay away from this company. Selling it's products to the western world, but is based in Hong kong and does not follow western business etiquette. When you receive anything that is not working they will hassle you for pointless information for multiple days (emails back and forth) and insult you with statements like "you must not have put it together correctly", and at the end, they agree to take the product back, but ask YOU to pay for the return shipping of THEIR FAULTY CRAP!

Purchased a headlamp with batteries and several different chargers. Ordered another because it was so cool and received a headlamp in a bubble wrapped bag with no batteries/accesories/intructions? Questioned Tmart and sure enough description has been changed to says no batteries but pictures of the product shows batteries? My opinion, Tmart sells returns as new. The manufacturer originally provided those items. Why would I research and item I already purcased? Who wouldnt expect to get the same items as previously received?

My garden lights and LED desk lamp did not last 6 months. When I tried to get a refund they said there was no refund. It was my problem. Chat and telephone number did not work. Sent an email to them.

Here is their response:... sorry, we only have 180 days warranty, these orders are over warranty now, we cannot further check and process it now, please understand. We fave related policy on our site, you can view first. Thanks for your time.

Still waiting for refund of order that was not as described and despite sending the item back. They just keep asking me for the tracking after receiving the item and are hoping that I will forget it. So I have lost cost of the item and the return postage also which was not cheap. They are drop shippers from Hongkong, best to avoid.

Absolutely worse experience with this website. First of all, they are bad at communicating. The quality of products they sell are inferior and, if you have any issues, rest be assured you won't get your money back. Also, thier reviews in their website is clearly misleading. I gave them 1 star review and it do not even show up on the page. They are huge frauds that needs to be investigated. I bought this guitar that was advertised as "professional". However, the item I recieved was not even meant for playing. The strings were made of plastics, and the guitar couldn't be tuned. After couple of weeks of sending emails, they finally respond to admit that it was thier mistake but are willing to refund 70% only if I am willing to close the dispute from paypal against them. WORST! Please use ebay or amazon instead of this company. It is not worth it. I learned my lesson.

The worst company on earth, you will be screwed and u will be sorry wasting your money hear. Dont take any chance if you do it is only mater of time you will get burned. Totally scam company.don't thing you will recover. They busyness is design to scam you 100 %. U can't even get communicate whit them. Scam scam scam scam.if you reed this review and buy here there is something wrong with you.

I ordered some merchandise for $5, and they started charging my account without my permission.
A person keeps responding with, "You mean someone stole your card", "Your product was already shipped, wait until it arrives and send it back."
As of now they have successfully charged my account once, and my bank helped me with fraud and scam alerts.
Do not buy anything from this site. Stay with reliable sites, you know who they are. China does not have oversight on their online fraudsters.

Shade business, crappy advertise, lies stay away. I ordered 2 headlamps, came incomplete, they will never add the batteries and charger but at the same time they will sell a complete one for less, or at least that's what they say. Terrible customer service. Pretends that don't understand. Shame on you. I will never buy again.

2 Orders for these head lights were placed on 10 & 12 of Jan. Today's is day 43 no product yet. Customer service says they are out of stock BUT I see them still advertised.
Now I read there is no charger with product for rechargeable batteries and AA's or AAA's don't fit. If this is true what is the solution.
Maybe getting my $ back and shopping elsewhere is the smart answer.

Tmart has responded promptly to my complaints, but they never seem able to find record of my order.? I have submitted that info twice, and here again, in their response in Sitejabber, they are asking for it a third time. I think I have found the batteries locally. My complaint remains product does not meet the product as they describe it. It is an awesome looking product, have yet to be able to see if it works. Awaiting other parts.

Placed an order. Posted as Processing for more than 10 days. No one would answer what "Processing" meant. On a shelt, in a box, being shipped, being manufactured? Since I paid with PayPal, I filed my complaint thru PayPal. This did get me an immediate refund, but apparently TMart never had one or both of my two items in stock, and never felt the need to communicate.
To many vendors with two or three day turn-around times to put up with a crap company like this.

I bought a watch to measure my heart rate at sports. It come to the rate of 25BPM which is not accurate. I contacted the service through their portal for a exchange or refund but no answer. A month later i got an email that the problem is resolved. There is no phone I can reach them, submitted the same request again and there is no any other response afterwards. Don't buy anything on this website. You won't feel happy about product and service.

Never got the item. I've purchased before but this time never received it and they simply don't care. China at its worst

I bought a controller from this seller, it arrived damaged, and didn't work. When I tried to send it back, they wanted a photo of my ID and Credit Card, shady much? If you're going to buy something from these sellers (which I don't recommend) pay with paypal. Also, if you think their response shows they care about their feedback, it doesn't. It's the same canned response over and over again.

EDIT: Wow look who responded! Amazing, right? For sure not some canned response they send everyone... Right?

Violin didn't make a sound. Cheap quality and very poor customer service. No phone number or email address to contact customer service, only online chat. I requested a transcript and did not receive any.

I heard from them the next day after I complained to PayPal. They gave me a prepaid return label. I was clear to PayPal that I was not going to pay for return shipping.

I bought a used violin from www.reverb.com. I heard they are the ebay of music. We'll see.

I received this product and there were 6 pieces missing from the package. When I contacted the company their solution was to credit me 300 point which is $3.0 to replace the 6 peices myself. Instead of offering my any real solutions I'm sending it back for a refund... which they chose to remind me has to be returned within 15 days or no refund even though it took them a week to come up with the $#*!tiest solution. I do not recommend buying from this company.

The worst company ever! The most disgusting! Be aware! Do not buy anything from this f-u-c-k-i-n-g company! My order number is *******DXD3BR. It took from 20-08-17 until now, more than 16 days in processing status, no any logistic information! They just said the item is out of stock but they did not write on their website that this item is out of stock before I paid. They do not know either when they will send this item to me. Be aware of this f-u-c-k-i-n-g company!

When my order came the watch inside was in an unsealed package and missing parts. No batteries, no insides (like the watch mechanism). Only had the band, back and plastic front panel.

No watch 'guts' itself what so ever!

Customer service was not help to come to a resolution. I recommend to stay away.

After many complaints to the company (TMart), and filing a dispute with PayPal I did finally receive a 'working' watch. I will never buy from them again.

Ordered an item, a week after the price went down, and they won't refund the difference. Customer service does not care, nor does the company. Shipping was not too bad but you do not know when to hit order, as the price keeps changing, and if you order at a wrong time, then you are out of luck because they would not refund you the difference. Clogs your email too with too many promotional emails.

First order went very well. Was very happy til I recieved a bait and switch email. Tried to make a purchase, wouldnt even let me log on to the site for over 2 days. Customer service expected me to prove it. When I did they just gave me the run around. Now they refuse to let me delete my account. The battle has just begun. Save your money, spend it with a company that actually wants your business. If I cant get it made anywhere but china I guess I will do without.

Ordered some Christmas lights through this site and the price was great. Then after questioning them about where the order was because it should've been shipped out the next day they responded with that they are out of stock. Looking back on their website they have the same item listed three different ways all in stock with different prices. I pointed out that lucky for them they do have it in stock so they can ship it out. Then they contacted me and said the price has changed and how many I would like to order?! Keep in mind they have already charged my card for the original order. I would like to charge them interest on my money that they have while they are delaying my order which will probably never come. I am now contacting my credit card company to reverse the charges. Do yourself a favor, and buy your goods from some other reputable dealer.

This company Delivery was very slow.
Moreover can not check the tracking number.
Not refund.
Like a scam.

Bad and bad and bad

Should have known better. Ordered an Apple SuperDrive, they sent used generic GPS. No paperwork, no phone number, only chat. Waited 16 minutes, told them the problem, they wanted pictures of package and wrong item! When uploaded, I was cut off. Another 15 minutes, same comedy with someone else. Stupid me, then I read that this is way of life for this company. DON'T BUY FROM THEM!