TJ Maxx

I was shopping today at tj and there was a long line with only one cashier open. There were 2 girls sitting on the counter ignoring us in line. I went to checkout at the jewelry counter and was told I needed to purchase jewelry to check out there. Terrible service!

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

Was at Naples FL store middle of weekday 3 cashiers and over 20 groups of people waiting. After 15 minutes someone who looked like a manager called a few extra cashiers deplorable service. Why don't they call available cashiers once line is over 10 people I don't get it

I ordered a squishmallow on 3/9. Two days ago, I was informed that my order has been cancelled and wasn't given a reason why. I am hesitant to order from TJ Maxx online again, especially since this seems to be a common occurrence for this store. I am disappointed because I was looking forward to receive my product. Additionally, I used a free shipping code for this purchase, and now this code is invalid, even though my order was cancelled.

Very liberal store but pays their employees $9 an hour still. Why? I thought they loved raising wages and giving people more pay? They asked if I wanted full time and I said no it's not worth it with how much I get paid. I'd rather work part time instead of slaving my week away for pennies. Tj Maxx do better & raise your wages! Liberal until it's your own money!

Lesson learned, once you believe you have selected all items they can still vanish and you have no way to modify order, neither cancel it to re place it, you have to pay shipping again to add a matching clothing piece. The chat is worthless they have no way to find available items at stores. Very far from good cust service. I was just told to drive to each store to find it.

I never knew getting a correct size could be so hard…. Until I ordered online. I ordered a pair of shoes online that I was so excited about. The sizing was worded a little strange but I got my normal size (11US) which is a 9UK. Got them, they were a size 9 US. When I ordered, I used a reward, discount, and a free ship code. Called customer service. They said I would have to reorder them and take the other pair to FedEx. I lost my reward and they had to "refund" me the $10 shipping. Paid $20 more this time for the shoes and I took the other to FedEx. Received them again hoping they could at least read and get it right this time, NOPE. Size 9 shoes AGAIN. Called really frustrated at this point. Was told they don't know if they still have them and they couldn't let me know until the end of the week. At this point I'm returning them to TjMaxx and closing my credit card with them. It's not that hard to get this right.

TJ Maxx for years has been one of my favorite stores. Great selection and value. Today I entered the Tacoma Store. There was one gal outside passing out masks and counting customers entering and leaving. When I entered there were 4 more masked (police) employees at the entrance. They followed customers around (rather creepily) and kept chirping to keep their masks on. Cover their noses, etc. I feel more like I am in communist China. Sadly, I wont be shopping there for a very long time.

They don't warn you before buying, only afterwards that shipping takes a ridiculously long time. I ordered more than two weeks ago and nothing.

My card was canceled after been with this company for 9 years just because I didn't make any purchases last year.They never emailed me or sent any statements saying that my account was about to be closed.I am very disappointed.since have been with both stores so long home goods as well...

I've contacted them about 3 separate times. They're always rude, always blame the consumer, and are NEVER helpful. Literally, not one time have I been helped. Just buy stuff in stores because it is so not worth it.

I've been a loyal customer for decades. TJ Maxx has lost me for good. No more mask mandates, in my state, and I am fully vaccinated... but the fitting rooms are STILL CLOSED, and customers must wear masks? No. Ridiculous. Wake up, corporate. I will not patronize a business which requires a fully vaccinated loyal customer to wear a mask, and doesn't permit her to try on clothing in the store.

And corporate needs to realize that people are purchasing clothes in the store, bringing them into the handicap stall in the rear of the store, trying them on, and returning the ones they don't want, immediately.

I purchased some clothes a few months ago at TJ Maxx ago, brought the clothes to the filthy tire shop bathroom next door, tried them on there, and came back and returned the ones I didn't want.

Just open the dang dressing rooms. Insanity, TJ Maxx.

Placed an order 2 weeks ago, have not received any type of communication. When made an inquire about why it has not been shipped - customer service just CANCELLED the entire order of 4 different items. They didn't even try to find out what happened, just take an easy road and cancel everything without my consent. Fulfilment process is awful, customer service is awful too - they sending meaningless emails with empty apologies. Website pictures of items are poor quality and most of the time deceiving, therefore very often items need to be returned. When return to the store it takes an eternity, because associates at the registers MUST create a new label for each item, attached the label to the item, make some entries at the register and only after that they process customer's return. They do have good prices, however this is NOT an excuse for terrible service

I have gone to TJ Maxx both in Michigan and California and have reviewed their website as well. Not my first choice for shopping but website is user friendly and you sometimes can find good deals. The store in Rochester Michigan is dark and smells like an old perfume factory. I always had to leave before it got to me. Stores are better here but I rather just check them out online so I don't waste my time.

I was asked if I wanted a store card to save 10 % I assumed it was a discount card so I agreed and a few min later the cashier informed me I dodnt qualiry for their credit card of which I had no idea I was applying for so I asked her if that did a hard hit on my credit report as I have been trying to improve my credit, she told me NO it wouldnt. Later when i got home i checked credit karma and realized she lied not only didnt she clearly explain that it was a store credit card but it removed 17 points from my credit report. So be aware before applying for their discount card its actially a store credit card that removes points from credit score. Had the cashier told me it was a credit card I wouldn't have applied I knew I wouldnt qualify for one yet.

There was a time! Isnt that a Michael Jackson tune? Why No it was, nt! Access to products on this website is lacking terribly in logic... I actually tried to buy an article TJMaxx without success,,, The idea that you would actually purchase something seems to take the website into a "Shock Mode" Like the website says"Really, Your Serious?"The layout is without any real imagination,,, Closeouts are really items that cant be unloaded any time of Year! Impulse Buyer Passed you By!

The shipping duration is insane. It has been 7 business days and my item still has not shipped. That is absolutely ridiculous. TJ Maxx, your business really needs to step it up. This is how you lose business. I will never order online again.

Yes every now and then you might find something similar to what is in another store for maybe 30% off, and then hopefully it is your style, size, and you actually will use it. Mostly cheap garbage clearly meant for this lower tier distribution channel. People who work here are awful to customers. If you've ever been to an upper end retail store you know what I mean. Surly, unresponsive, can barely speak (English or any language), incompetent, etc. If you're the type of shopper who loves finding a "deal" this is your place.

Cheep clothing and
Items for a higher price poorly made. Send our clothing factories back to
America and we will have great items again

Ordered 2 wood tables, both arrived SHATTERED. There was not one ounce of packaging in these boxes other than a paper thin sheet of whoknowswhat. NOTHING, NADA, ZILCH. I called the online number and was told I would have to send pictures to the e-commerce department. I sent the pictures to the address immediately. I received an email back stating the associate has "started an investigation" with the photos and I should receive a refund within 10 business days. I am really baffled as to why there is the need for an "investigation". This is not a murder scene. I requested clarification on this and have not had a response. It has been 2 days. IMO, 10 days to be holding over $400 of my money is unacceptable. This was their issue, not mine. How about training your employees how to pack a box or better yet, if this is coming from a vendor, have a quality discussion. This is online shipping 101. So, I will sit for 10 days and wait for the "investigation" which at this point is laughable.

I recently ordered several items online. A copper tea kettle arrived scratched. It was poorly packed. A suede file storage arrived with a gash and a wood storage table arrived with the top mangled. When I called they asked to send an email. I sent the email. They reply back with a form email asking me to put the items back in the box and ship to them. I don't appreciate a store asking me to fix their mistakes. I ordered online for my convenience, not theirs. I asked for a discount for two of the items and they said they don't give discounts on damaged items, that I could take them or leave them. I very strongly advise you not to order from TJ Maxx. The quality of the products is poor and the customer service in worse.

Omg! The T. J Maxx in Georgetown is horrible like why did I even waste my time! There they really need to sort there clothes properly. They have no comstumer service there please don't go!