TJ Maxx

They have lost a loyal customer who spent lots of money with them and they can care less. I returned an item via mail and their refund policy which is ridiculous in itself 10 to 14 business days to process did not even process. On the 15 day I called them and they refunded it back to my card but stated it would take another 5 to 10 days. Then the kicker they deducted 11.99 from my total for return shipping when smh it was free shipping to begin with. If they treat all their customers like this then I hope they go out of business!

While going into the dressing room I was stopped by a woman, who stopped me to ask me "are you a boy or a girl?"
I was walking towards the bold letters that said "WOMENS" so clearly, if I was a male I wouldn't have gone in that direction. Absolutely rude, and disrespectful.

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

I was shopping today at tj and there was a long line with only one cashier open. There were 2 girls sitting on the counter ignoring us in line. I went to checkout at the jewelry counter and was told I needed to purchase jewelry to check out there. Terrible service!

This store has the worst customer service, my wife and I were told if we need to use the restroom we would have to go across the street No explanation was offering other than they were closed

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I made some purchases online from TJ Maxx in December 23. Soon after someone tried to make an unauthorized change on my debit card. I don't use it often so I wasn't sure where the breech was. My bank caught it and denied the charge. They issued me a brand new card. On Jan 7 24 I made another online purchase from tj Maxx.com with my new debit card. I didn't use it for anything else. A few days later I began receiving spam emails addressed to me by first and last name as I wrote it on my order form for TJMaxx. So I believed I found the breech. I contacted Customer Service to share my suspicions and to ask about the security of their website. The representative took my information and got my phone number and said she would pass it on to her supervisor and someone would contact me. I'm writing this because no one thought was important enough to respond to my concern. Please be careful when ordering online at t j maxx. I don't believe their website is secure. I will not be ordering from them again I haven't used my new debit card again. If there are any further problems it definitely was poor security at tjmaxx.com. Their lack of concern tells you the type of company they are. I will not order online from tj Maxx again.

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

My rating is for your bathrooms at Mount Pleasant Ave NJ area. Five shoppers)myself included) were not able to use the bathrooms due to the level of uncleanliness. These conditions are very inconsiderate to your shoppers who are spending good money! Not to mention this level of uncleanliness increases COVID transmissions due to unsanitary high touch surfaces. Please do better!

Writing about one of worse poorer quality standard store in Forked River NJ TJ MAXX...Bad Management and hostel employees on the floor

Merchandise all over floor lack of skill perfectionism and lacking of organizing merchandising of floor surprise Fire Marhal haven't shut the store down unsafe environment

I ordered some shampoo early October. TJ Maxx sent the whole order but one bottle. Then they took out the money minus that one bottle around that time. I haven't ordered anything since early October. Then yesterday they took out the full amount from early October. Someone there needs to be fired not knowing how to do finances. Not a happy customer. Will not order from a dishonest place again.

Was charged $23 late fee, they canceled it because wasn't late but left $2.00 interest fee. Now charging me $24 on the $2.oo interest fee I thought they took off. Canceled credit card. Scam!

On 1/2/24 while shopping at the TJ MAXX at 215 Clinton Plaza, store IN Clinton Conn I can upon an open box of Awake Coffee Pods. Upon my time to check the item out with the cashier I asked the cashier if I could get a discount for the "Open Box". The cashier took the item to a woman with short hair dark hair who was said to be the Manager. The woman who was also ringing-up customers as well, stuck her unclean hands into the box of coffee pods, counted them and stated "NO", THEY ARE ALL there. I told her how unprofessional her behavior is. As a manager to stick her unclean, unwashed dirty hands into a box of anything meant for human consumption for anyone other than herself. I didn't ask for a discount because of a missing item, I asked because the open box.
She was unapologetic, brass and believed it was her right do so and said such. I was so embarrassed because I knew she believes she was not wrong. SHAME ON TJMAXX for thinking she should manage anything

Customer ******* 3 311 01/02/2024 16:14:29

The employees at the jewelry customer counter on 12/26/23 at 6 PM at 2938 Eldridge Pkwy have no customer service skills, waited more than 45 minutes for someone to acknowledge that I needed help and I still didn't get help, the jewelry counter was not busy at all

Recently, I called our local TJ Maxx to see if they had any spring/summer wreaths in stock. I was lucky to speak with a customer service rep AMARINE. She had excellent customer service skills, as well as a great telephone voice. She was very helpful and in fact, put a wreath on hold for me and this is a customer service rep. They should not lose. She's very well trained. Please share this review with her manager as well as the rep herself.

Bought jewelry in TJ MAXX. It's constantly breaks down. I paid for my chain $179.00, after 1 month it broke and pay $60.00 for repair. After two weeks more it broke again inna different place. I decided to return it but couldn't because of 30 days policy. Never buy jewelry there, it's very poor quality, it's waste of money.

The TJ Max in lake Mary Florida had the worst management I've honestly ever seen. I decided to head over to the cosmetic side of the store to see their new arrivals. As I'm shopping minding my business per usual, a young girl that works there passed by me with a big rack of clothes. She couldn't have been more than 18. As she's passing by I seen another tj max employee following behind her about 12 feet away. Well the one following the girl with the rack starts yelling her name I could tell she was a manager at this point. The young girl turns around and stops doing what she's doing to talk with her manager. This all happened with me and another woman standing between the two employees. So, the "manager" starts asking the girl why she was still there working. The young girl proceeded to explain to her "boss" that she was asked to do something from another manager and wanted to stay working because there was a lot of stuff that needed to be done and she didn't mind staying to help. The "Manager" at this point is talking over the girl and says "WHO ASKED YOU AND WHO TOLD YOU, YOU COULD STAY!?" The young girl proceeded to tell the boss that she had advised another manager and that it was approved. The "manager" yells at the employee asking her what time she was scheduled to be off, the girl said "My schedule time to get off was 2 but thought I could stay to help out some". (At this point its 3pm) Then, the "manager" very very rudely said "Absolutely not you need to leave!" Me and the other woman are sitting right there listening to this conversation and the manager had no regards on us (customers) standing right there. The young girl very politely said "Yes mam" and stops what she's doing. TJ max do better! This was so aggravating to watch and listen too. You guys sit and complain that no body wants to work nowadays and then yell at the employees that are busting their asses to go home. This was RIDICULOUS. I stayed in that general area still shopping the cosmetics aisle right next to the fitting rooms. IMMEDIATELY after the first incident, no more than 2 mins another "Manager" starts walking towards the dressing room and gets about 14 feet away from the fitting room and starts yelling at the employee working the fitting rooms! His exact words "YOU OBVIOUSLY ARE NEW TO THE FITTING ROOM AREA CAUSE YOU ARE DOING $#*! THE WRONG WAY! AND OBVIOUSLY NEED FURTHER TRAINING THIS IS JUST STUPID" Me and the other lady look at each other with our mouths dropped! We couldn't believe what we just heard and witnessed. Remind you, he is 14 feet away from that employee and the entire 4 other rows heard him. She was so embarrassed. TJ MAX get it together! There is a time and place for you to advise what your employee did wrong in a PROFESSIONAL manner. You are supposed to help your employees to become better especially after they make a mistake. To sit there an basically belittle an employee in front of customers is not the correct way! I felt so bad for these two employees that where just trying to help. They didn't deserve to be talked to like a child! I had an entire cart filled with stuff that I loved but after witnessing what I just did I didn't want to give you guys any money. Me and the other lady that witnessed this with me decided to leave our carts with everything in it and walked out. DO BETTER!

This is one place that I will be glad to see Amazon run out of town. Their store credit cost me 130 credit points. A 200$ card they enticed me to get and sent me no bills or notices on it. Wasn't until I saw my credit score drop 130 pts did I realize I had late payment. When I called them for mercy it was someone foreign in another country that couldn't speak English and hung up on me. Buyers beware. I can have my cheap China junk delivered to my house, go Amazon they Rule

I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude.

On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language. The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.

Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.

Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.

Delivered an inferior item in place of what I ordered & believed I was receiving from the website. Although my order reflected correct item# with picture, tjmaxx sent entirely different color, style and quality suitcase. Disappointed by "bait & switch".

I went to t j max on October 10 and I was buying some stuff and I lost my phone all of a sudden I looked everywhere but I couldn't find them I talked to the manager and employees but they were absolutely not helpful and the manager even said she has no access to the camera and she can't call the lp
I have been a cashier for five years and if something happens they immediately check the camera or call the department
I am surprised how could they ignore my request it was not a candy I lost it's a cell phone

Bought a sweater hand washed it dried it and it shrunk and is falling apart. My receipt clearly shows i just bought it and they won't return because it has been worn. I Therefore will not be buying clothes here again. The customer service lady was also rude saying she buys clothes there all the time and never has a problem and proceeds to tell me I'm rude. Horrible service.

I purchased some clothes on Feb 2023 and tried to return on May. Also, I lost my receipt. So they rejected my return request. On their return policy only"Merchandise that is used, worn and in unsellable conditions will not be accepted for refund, merchandise credits or exchanges". All the clothes are never wear/wash and attached a price tag with them. They can hang out and sale easily. Don't understand why can't I get store credits for next time purchasing. TJ Maxx at Poughkeepsie NY is the store I have my bad experience.