Tirebuyer

Definitely made a huge mistake ordering from this site. They do not care about the customer and will be out of business within the year. Never again!

I spent $640 on a new set of tires just over a year ago. At the time of purchase, there were no less than two different areas on the advertisement page stating there was a 2-year road hazard replacement warranty with the tires.

Yesterday, I suffered a sidewall blowout while on my way to school. I was over 50-miles from home, in the desert, with no cell phone. Fortunately, I had a spare tire and was able to limp home.

When I called Tirebuyer customer service, the representative told me there was a 2-year warranty and he wrote up the claim. The following day, I received an email from a different person stating that I did not have a warranty coverage because of the "series", which, as a layman consumer, I had no idea what he was talking about.

Apparently, on a pdf that can be downloaded from their site, the manufacturer has exclusions for tires with a ratio of 40 or below. This exclusion however is not applicable in all states. However, they do not list these states, so there is no way of knowing if my state is exempt from this exclusion.

Either way, this company is a scam because they initially mislead the customer with false advertising and downloadable pdf's hidden behind links are no substitute for what was is stated in the original sale ad.

I took out a student loan, specifically so that I could commute to school. To have one blow out the morning of my first day back to spring classes and miss school has me livid. I hate being ripped off, and I will be filing a small claims suit if I do not get a replacement tire quick-like.

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The exact language is below:

"Ironman iMOVE GEN2 SUV
Overview
If you liked the original, you'll like the Ironman iMove Gen 2 SUV or crossover tire even more. Ironman has upgraded the new generation of this popular SUV tire to deliver improved durability and tread life, along with the same exceptional traction, handling, and ride quality of the original. And like all Ironman tires, the iMove Gen 2 SUV delivers excellent value for the price. Introducing Ironman's 2-year Road Hazard Protection Policy. Replaces your tire if it suffers road damage under normal driving conditions."

Bought a tire and was on the phone and live chat, the tire was wrong when i got it and been asking for days for a return ticket to get my money back, total nightmare don't buy anything here they tell you we are working on it and you never get it

Company does not do their job properly, nor are they empathetic to their customers. Ordered 4 tires with installation fee paid. Company policy is they will contact the installers to set up the appointment-- a delivery confirmation was never received. Upon calling to confirm delivery, they had 4 tires on site... with no idea of ownership. No work order, invoice, nor payment was submitted to the installers. How do I look expecting a service and they have no idea what services were truly paid for!

To make matters worse, the installers did not have the proper equipment for installation. What does one do when all services were paid for? I called tirebuyer to explain the situation hoping they can just redirect me to another authorized dealer. Nope. They are unable to redirect your work order, despite the fact that they are working with companies who are not fully equipped.

Tirebuyer charges $66 for an installation fee which includes mount, balance, disposal & recycle fee --- which was paid for. But the SAME installer will charge over $120 for the same services to a walk in customer.

So, now I'm stuck paying double for the installation fees. Called off work for this and the company could careless.

Just be mindful of what you're getting into.
I am by no means upset with the dealership, Tirebuyer on the other hand? Learn to do properly service customers. I truly expected them to recharge me for a new installation fee at one of their other different locations. I had no problem in doing that.

So, best of luck to any of their future customers.

Tirebuyer is not ready to do business with customers in the modern age. I received an email receipt after ordering several days days ago on Tuesday with a 9 digit order number saying delivery is Friday. I have since received zero communication about when the order is coming or confirming tracking/shipping information. I logged into the tirebuyer website and there's no option in my account to see what I have previously ordered or information on it. I submitted a "contact us" email trouble ticket - but my 9 digit order couldn't be accepted since a 15 digit order number had to be entered so I had to add zeros to make it work. After I hit submit the same screen stayed active. So I hit it 3 times total and received 3 confirmation emails instead of advancing to a new webpage indicating the trouble ticket submission is successful. When I plugged in the order number and email address with the "find my order" option on the website it didn't work. Probably because my order number is only 9 digits. I called the 866 number and while the representative was friendly and helpful, they had to contact a warehouse to get shipping updates that they could try to call and email me with later in the day. She wasn't confident or straightforward in what the comminques for the order tracking and shipping info would be and how it's delivered to me. I didn't try the "chat with us" option and I wouldn't want to based off the disappointing results every other way I have tried to get my tracking/shipping information. Did I get scammed ordering from this company? I utilized it at the recommendarion of a military discount thru the ID.ME service. Now my impression is I paid $400 for a product that won't ship to me. I'm not sure if any potential discount is worth getting scammed. The customer interfaces and infrastructure in place by this company makes me think I did business with an illegitimate operation.

I ordered 4 tires previously. Two were delivered and I was told 2 were lost by UPS. After many emails and phone calls with you I was told the tires are now out of stock. So now I have to order 4 different tires.

If the tires are not as expected, you cannot mount them and still get a refund -- you are stuck with tires that don't work for you vehicle. If you find out they have a terrible ride, you're just screwed. If you buy local, they will usually work with you to replace the tires. The install prices and scheduling are not guaranteed. Add to that time wasted on phone waiting for customer service, and the rude rep who accuses you of lying and won't get a supervisor = AVOID

They are a scam, made Order on the 13th for $300+...2 days later cancelled because they were "out of stock". Made another order on 17th different set of tires $300+. 4 days go by with ZERO updates so I decide to message chat support who then tells me this order was cancelled due to "out of stock". This is not a coincidence. They are taking $ knowing they cannot fulfill. Any positive reviews are very clearly paid for/fake. Do not waste your time, energy or money on this place.

I purchased 4 tires for my mom's Yukon and 27,000 miles later all four tires have broke cords in them. I was unaware that it had been driving very poorly until my dad informed me. Thinking it maybe a tire out of balances he takes it to a tire shop only to be informed he has 4 bad tires. Thinking they are trying to pull on over on him he goes to two other tires shop only to be told the exact same thing.I started trying to make a warrant claim on the 18 of October. Each email they would tell me one thing only to send me to another step each time telling me they would reply in 24/48 hours. The last time I called and was told I would be put to the top of the list. And 22 hours later I got a reply not with answer but only to inform me that if I hadn't heard back from them in 4 days to get back with them. For 3 weeks my mom's Yukon has been undriveable due to these bad tires and a business not willing to stand behind the products they sell. I have been using this brand tires for the last 15 plus years on very vehicle I have owned and have never had one mins trouble. I have bought almost every set from tire buyer. But with customer service like this I will never buy from them again. I am 3 week into this warrant claim with still no end in sight. I only gave them a one star because it is the less you can give. I would hope this review would help other buyers from buying from someone who does not stand behind their products.

Purchased tires. Scheduled installation for 3 weeks out. Received confirmation email of purchase... then nothing more. Followed up with a "Chat" and Samad from TireBuyer quickly responded that there was a "computer glitch" and that they would refund my card. Zero offer to correct the order or reprocess.
I think that they were just using my money as long as they could.
My suggestion is that you go with another provider.

I ordered a tire from them through Walmart. I then found one cheaper on line and canceled that order which they approved. I then tried to order the tire from another provider on Walmart at which time Walmart said there was suspicious activity on my card and canceled my order and put a hold on my card. Fine. Stupid, but fine. Three days later, I then ordered the tire directly through Tirebuyer with a different credit card, which was approved, and I have the order receipt and number, etc. The tire never arrived, so I contacted them, and they said it was canceled because my card was declined. This was a lie as there is nothing wrong with my card or my credit and the charge was approved immediately, hence the receipt. Apparently, they saw the same name and address and the previous cancellation and some lackey or bean counter decided to cancel that as well. When I asked them directly if they were refusing to sell me a tire, the rep said I should check with my bank. What ridiculous customer service. My credit is good, my second card was NOT on hold, and the rep was about as rude and condescending as they can get. Never will I buy anything from this company, and I recommend that others pay close attention to their customer service.

Date of experience: September 15,2023

Ordered my tires 7 days ago, it said during my purchase that they would be delivered in 3 business days. Still no sign of the tires and I have been on hold with customer service for 30 minutes now 3 separate times, yet to speak to anyone. Also emailed customer service yesterday with no response. When I look up my order status it just says received, ships FedEx. Like to know if these are coming, so far VERY unimpressed.

So I originally thought what a great idea and bought 4 tires (with $50 rebate), had them shipped to installer. Initially impressed. Then tires started losing air, one drastically to the point of twice weekly inflation. Received rebate card, it was good for 6 months and not accepted anywhere, then expired. Tirebuyer is not sending new card, not accepting responsibility for the deflating tires. Nothing. I'm disgusted with their lack of customer service. Their abilty to screw a client.

The tires may be cheaper than at your local installer, but they are in fact CHEAP! I had my first ever tire blowout while on the turnpike, just 3 months after purchasing them. And to top it all off, the warranty center through this company is a joke! They took 2 weeks to get back to me, after I hounded them every day after the first week, and the one email they sent me was so vague, that I didn't' know I was supposed to have the vehicle inspected before getting the replacement tire installed. Also, the warranty form they sent me had someone else's order information on it, because the order number written in for me was wrong, and the date said May 12,2022 - when I bought the tires in late August 2022. The customer service representative told me that they will charge my original card the amount for the replacement -- welcome to 2022 when you can change your card numbers straight from the app, so good luck getting that money.

Waited 15 minutes to process my refund after being told tire was never shipped. I also expected a call from a supervisor as was promised the very nice customer service person. No one ever called.

I am extremely dissatisfied with TireBuyer's installation. I specifically chose Tirebuyer because there was an installation date available this week, prior to a road trip I am taking this weekend. I received a message saying my installer can't take me until next week, which is unacceptable. I called service and they suggested I either cancel the order or pick up my tires and drive them myself to another installer! So now I have to take a day off of work, pay for gas to drive across town, lug tires in my car which will take two trips and be inconvenienced with having to find another installer all before this weekend. This is HORRIBLE customer service! I asked for them to find a way to have my tires delivered to another installer and they can't. Sending them back and waiting until next week is NOT an option. I am super unhappy with Tirebuyer and this situation.

When we arrived at the dealer after already paying for the tires, they charged rates much higher than quoted. Dont trust any of the quotes for mounting and balancing in my opinion. I will never buy from tirebuyer again

I ordered 2 tires and they only sent 1, then lied and said wait 48 hours before they would do anything then it was another 48 hours, then said they were delivered and were going to cheat me out of a tire. Then they finally sent another only to make it wrong so i did not get it, then after another 48 hours they said it was delivered.
They do nothing correct and refuse to do anything to get you the tire. I had to spend hours to finally get my tire. The only reaon I got it was because I had to prove I did not get the tire.
Do not buy from them

I did not receive an email confirmation after purchasing. I waited a day after being told via chat that the high volume of orders was the reason. I reached back out via email to find out why I had not received a confirmation (but they sure did charge my credit card right away!) and they just canceled my order and processed a refund with no alternatives due to an 'IT error'. I think they did this because of all the discounts I used (cash back site and gov't discount). I will take my money elsewhere to more reputable companies. F Tirebuyer!

I ordered four tires on their website and they were supposed to be delivered on Friday 2/4/22 which there was no delivery after so many emailing and phone calls finally I was told my order would be delivered on Wednesday 2/9/22 yes it was but only one of the four tires was delivered! So I tried to call them again but there was no answer! This is the second time they are doing this kind of business with me! And it will be the last for sure.

Ordered rims they never came contacted cust serv they said they are coming here is tracking number
No rims
Contact tbuyer
Sorry not available after two months
Just terrible
Reviews on their website don't match the websites
Fake reviews
Ripoff
Just a drop shipping scam

They said I could have 10 percent offer another order
The website says you can have 15 off for clicking here
They still have same rims for sale only twice the price now

Are they available? Are they twice the price?

I'll be glad if I get my money back
One week and I'm calling the bank to refuse the charges

Tirebuyer is scam

I dropped of the tire after a wrong purchase on ebay. It was easier to take it there than go through fedex. I've waited 7 days so far and no refund. It took over a week to even get an rma to begin with. Terrible customer service. $178.00 tire...

I purchased two tires which was supposed to be shipped to an installer store. After the scheduled delivery time I contacted the installer and they said the tires hasn't been arrived. Then I called tirebuyer they said it has been delivered and someone named Anthony signed. I called back the installer again and they said they don't have anybody named Anthony. Long story short after several phone calls and emails tirebuyer admitted that they can't confirm the delivery and will refund me. No refund after two weeks. I called them again after two weeks the same story and they issued a refund for the second time. No money received. I finally had to dispute the charge on my credit card hoping that I can get my money. This is a true disappointment if it is not a fraud. Never ever buy from tirebuyer again.