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TinyPrints has a rating of 1.46 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TinyPrints most frequently mention customer service, christmas cards, and delivery date problems. TinyPrints ranks 38th among Greeting Cards sites.
No positive highlights yet
Hello, I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week! I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.
Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained. I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone. I won't be using them next year. Too bad.
I would like to thank John Gilbert at Tiny Prints for his time and effort to get my order done correctly.
He went above and beyond his service by being extremely patient and helpful with me on the phone.
Thank you.
Ms. DaSilva
High quality, well designed cards and products with very reasonable pricing. Look out for promotions and sales.
Service has been good on several large and small orders. The product line, service and quality has improved over the past two years, from 2009 - 2011. IMHO, they rival and surpass the other large sites: Kodak Gallery, Shutterfly, and Snapfish.
Talked to Nicholas Clark he was so helpful and very kind gentleman. He made my ordering very easy and made me feel very comfortable.
Thank You
I used Tiny Prints for my Halloween party invites and they turned out nicely! The service was fast and efficient and the invites exactly what I had wanted. I even received a call from Lanette, the designer, to verify details. She sent me a hand-written thank you note after I had received the invites. I come from a customer service industry background and know that this type of personalized service takes a lot of hard work, training and caring about the business. I will absolutely order from Tiny Prints again.
I had our holiday cards designed and ordered through this shop. Customer service was good, pricing (wait for the promotions for the holiday early birds in Oct) was competitive.
I had our holiday cards designed and ordered through this shop. Customer service was good, pricing (wait for the promotions for the holiday early birds in Oct) was competitive. The overall customer experience was very good.
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