• TinyPrints

Overview

TinyPrints has a rating of 1.46 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TinyPrints most frequently mention customer service, christmas cards, and delivery date problems. TinyPrints ranks 42nd among Greeting Cards sites.

  • Service
    9
  • Value
    5
  • Shipping
    6
  • Returns
    3
  • Quality
    5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't have the time to battle with customer service representatives who do nothing more than apologize.
  • I ordered a few extra Christmas cards after I realized I underestimated the number of cards I needed for this year.
How would you rate TinyPrints?
Top Positive Review

“Heaven via phone”

porche b.
7/31/17

Hello, I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week! I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.

Top Critical Review

“Things have just gone downhill”

Janice M.
12/12/20

Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained. I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone. I won't be using them next year. Too bad.

Reviews (181)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) christmas cards (48) delivery date (16)
Thumbnail of user candaceb7
1 review
4 helpful votes
November 25th, 2015

I have used Tiny Prints in the past with no problems. This year, I decided to pay to have them address and mail the invitations. I ordered the invitations on Nov 11th (only 15) and they have still not been received by the addressees as of Nov 25th, a full two weeks later. Still waiting!

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From the business

Create photo books, personalize photo cards & stationery, and share photos with family and friends at Shutterfly.com.

Company Representative

Thumbnail of user tinyprintsc
TinyPrints C.

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