TinyPrints has a rating of 1.46 stars from 181 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TinyPrints most frequently mention customer service, christmas cards, and delivery date problems. TinyPrints ranks 38th among Greeting Cards sites.
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Hello, I called customer service a few days ago with questions regarding the wedding cards I was attempting to order. A customer service representative by the name of Samara, not only navigated me through the site but informed me how to change colors, fonts, where to find offers, how and where to request the quick shipping (fasting shipping) and information on how to ask the designer for minor changes. She was extremely efficient, professional, knowledgeable, competent and friendly. Like I stated to her, I am extremely stress prone so to have such a pleasant experience and smoother process with ordering my wedding invites, that call truly made my week! I will be referring any and all contacts to order from this company, as she was just so helpful and resolved all my issues.
Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained. I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone. I won't be using them next year. Too bad.
Wow - it took me 3 1/2 hours to order xmas cards - between issues with the lists (I don't want to go into everything that went on there and calls not returned etc). The customer service people are not trained.
I was told that the tiny prints card I was ordering would qualify for the 50% shutterfly discount but then 0% discount showed up b/c it was Tiny prints. It took me two more calls and another 1 hour and 15 minutes to get 40% off. The customer service people were very flip on the phone.
I won't be using them next year. Too bad.
Misleading website, cards showed up on my doorstep when I thought they would be shipped and stamped for me and I paid. 75 per envelope. They offered 10% back. What a complete mess of a company.
We ordered a holiday card with five photos. All looked great online and then we got the cards... poor resolution on the default textured photo paper resulted in a funky looking photo print, and nothing we would want to send to our family and friends. Disappointed for the $120. Tiny Prints staff was accommodating regarding a refund - except that we have to pay postage both ways. Will not order through Tiny Prints again. I suggest you go elsewhere.
I tried to order my cards right after Thanksgiving. The web site crashed while I was choosing the card. Ended up ordering the next day and did not get the Black Friday special. Cards were suppose to arrive on 12/9-10. I contacted them and they said there was a error. I got them on 12/21. You can imagine the stress!
I asked for a full refund, they credited me 50%.
Really unhappy with the quality of this company; my baby shower invitations were almost impossible to read and very low quality. They need to use more ink and work on their sizing. Also, the RSVP website didn't work for half my guests. Won't be using this company ever again.
My original order did not come with a tracking number. After calling, past the end delivery date, I was told there was no tracking number to Canada. They reprinted the order. The original order was 8 days late. I missed the International delivery dates, sending the cards within Canada, and within our Province. I phoned about this concern, and they said, "They are received, and were only 8 days late". I will be looking to order from another company next year.
I have used tiny prints in the past and although my cards were a few days late last year, I gave them another try because I hoped it was a fluke. I paid for expedited shipping, have called every day this week and although someone always calls me back, these reps have no way to change what is going on at the two printing facilities.My cards were being held up because the LINER was not printed. They had no way to separate the order to at least send the cards. But what really disappointed me was going on the site to check my order each day and see a full screen ad " Order today and receive your cards by Friday". This was Monday and Tuesday. My cards were ordered over a week before and will not be here FRIDAY.
I ordered cards with rush shipping and received them as scheduled, but while the card turned out great the envelope has our return address printed on the FRONT of every envelope! So much for the rush order. Really? Know one noticed this error?!?! Now I am on hold with customer service with an estimated wait time of 40 minutes?!?! I've always ordered with Vista Print and have been happy, but decided to try Tiny Prints since I saw a few designs I liked and had the 30% off the order. This will be the one and only time I use Tiny Prints. I should have read reviews before ordering!
I was very disappointed in the quality of our Christmas card photo. I submitted a clear photo taken with an expensive camera, only to receive something that was cheap looking with a reddish hue. Tiny Prints is reprinting for me; however, the order will delay my cards by a week. I will use another company next year or better yet, go to my local drugstore and use their machines.
I just used Tiny Prints for my son's birth announcements. Everything went according to plan in terms or ordering and them arriving but the cost is shocking! Once they arrived at my door I was charged another fee for shipping and taxes. I should have read the fine print closer as I didn't realize the charge was in US funds. Each announcement was $2.70, which to me seems very, very high. For our Christmas cards, I used Vista Print. The cost on these was less than $1 and the quality is just as high. I wish I had of used Vista Print for my Birth Announcements as I would have saved a bundle.
This online business is decent, however customer service is horribly unreliable. I was unable to modify a greeting card project, so custom designing was frustrating.
Beautiful products. But, customer service has gone down the toilet when used to be exceptional. Also, tinyprints.com does not post negative feedback on their customer reviews link, so according to them, everybody loves em', Not to be trusted.
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