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TimeWarnerCable has a rating of 1.58 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TimeWarnerCable most frequently mention customer service problems. TimeWarnerCable ranks 159th among Internet Service Provider sites.
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I love this site. User friendly and never locks up. I pay my bill online and never have to go to the Post Office. I can use multiple applications on my phone. The overall service is one I wouldnt give up for anything. I have High Speed Internet that is Great for all the Wifi Devices we have. I have great Cable which allows me to set my DVR from my one or internet if I am aeay from home. This is a Lifestyle change for Home and Work.
TWC / Spectrum lies about its promotions. They mailed me, an existing customer, a letter saying to call a specified number and I would save $25/mo. And be provided with a higher speed internet service. After spending 45 minutes on the phone with 3 different agents each telling that they could not do what their mailer said, I achieved nothing. Save your time and money. Do Not use TWC Spectrum.
Let me start by saying they are not the only provider in town, but they are the only ones that have the speed in services that we need. Internet speeds are good - cable TV, with here and there issues, but it is the cost that lowers them to 3 stars. The cost for the services is the average price to pay for a 3 bedroom mortgage here. It is a bit outrageous to think that what they offer with very bad customer service, not to mention billing you a month in advance for the services. If you have a lower cost provider, and don't need the speeds we do here, then I would say give them a try first.
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Get the best Triple Play deals on Cable TV, High Speed Internet, and Home Phone Service from Charter Spectrum - from $29.99 per month each when bundled.
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