• TimePiece

TimePiece

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Overview

TimePiece has a rating of 1.25 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TimePiece most frequently mention customer service problems. TimePiece ranks 196th among Watch sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
13
See all photos
How would you rate TimePiece?
Top Positive Review

“Happy Customer”

Joel J.
4/23/21

It was only after purchasing a relatively expensive watch from this website that I decided to check the online reviews. After seeing that so many people had negative experiences with the company, I became a little worried. However, I am happy to report that my experience with timepiece.com was completely painless. I ordered the watch on 4/16/2021, it was shipped on 4/20/2021, and I received it on 4/22/2021. It came in the original packaging, unopened and perfectly new, with all of the paperwork that one would expect. Great price. Completely satisfied customer.

Top Critical Review

“Viva Timepiece - not great.”

James W.
5/30/22

It's a nice "looking" watch but you have to reset it nearly every morning (if you take it off at night) and sometimes it slows down halfway through the day - which gets me in trouble. Also, the buckle broke after 1 month and now the watch rattles (due to a loose piece inside it). I have had it for about 6 months. Not very happy with it. This is an honest review of the James Bond No Time to Die look-a-like watch. I have since asked for a replacement but got no reply.

Reviews (32)

Rating

Timeframe

Other

Thumbnail of user jamesw4533
1 review
0 helpful votes
May 30th, 2022
Verified purchase

It's a nice "looking" watch but you have to reset it nearly every morning (if you take it off at night) and sometimes it slows down halfway through the day - which gets me in trouble. Also, the buckle broke after 1 month and now the watch rattles (due to a loose piece inside it). I have had it for about 6 months. Not very happy with it. This is an honest review of the James Bond No Time to Die look-a-like watch. I have since asked for a replacement but got no reply.

Tip for consumers:
NA

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottf772
2 reviews
5 helpful votes
December 30th, 2020

Paid $288 for a $900 watch I should have known better. When I tried to contact customer service Sarah $#*! Suggested the damaged watch I received was damaged by my 14-year-old daughter who has never worn the watch. After receiving demeaning emails from customer service I've chosen to handle this another way.The lawful way by ruining their company I've already told them they should be ready for an IRS audit and they think I'm joking, how little do they know!

Tip for consumers:
Know powerful people

Products used:
I have a second communication from Sarah telling me to turn in the damaged watch they sent me and if there is no damage they will refund my money due to a 30 day return policy. That’s right they expect me to turn in the damaged watch they sent me and if there is no damage we will refund your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonyp445
1 review
2 helpful votes
December 7th, 2020

I purchased four (4) watch's, one of the watches needed to be exchanged.
I called customer service.

Tip for consumers:
You are taking a chance period , you might try to trust a business this doesn’t mean that you’re guaranteed your getting what you ordered.
Good luck !

Products used:
Why keep a watch that don’t work, useless and a waste of monies , thanks for nothing.

Service
Thumbnail of user jacoba485
1 review
0 helpful votes
August 8th, 2023
Verified purchase

First off most of the what they claim to have in stock really isnt. So when you buy it even if you choose the fastest shipping it doesn't matter as you could be waiting a month or more while they try and get the watch for you if they even are able to.

They claim that you won't be charged until the order is shipped but they put a pending charge on your card that takes your money nonetheless. This is extremely irritating considering what I stated above. They will say it's not a "charge" but it's even worse because I can't dispute a pending charge and I'm forced to deal with these scam artists and their atrocious customer service until they finally decide to cancel and refund your money.

The last and most important reason to never deal with these people is their complete lack of professionalism and care for their customers. I called to ask a few questions and the lady who answered immediately answered with an obvious irritated tone before I even said anything and then totally disregarded anything I had to say and then hung up on me mid sentence. I have never even had someone off the street treat me with such disrespect and disregard much less someone claiming to be doing "customer service"

If you hate your job this much quit. It isn't the customers fault you hate your life and that your scam of a business can't do things right.

It's obvious by other reviews online in the thousands echoing the same negative experience I had that this place is to be avoided and shouldn't even be allowed to operate in my opinion with it's false advertising and shad business practices.

Thumbnail of user mrmpatel.13
1 review
0 helpful votes
May 4th, 2023

Scam! Please don't buy from here!

I purchased a watch that can't keep time. They claim it is normal for that watch and requires a person to wind it up daily. They agreed to refund half my money..

Products used:
Oak homage watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user karend1549
2 reviews
0 helpful votes
August 27th, 2021

I ordered a pair of frames the FIRST time on August 13,2021. After not receiving an email confirmation, I called them on Monday, August 16 to be told the item was being ordered from their warehouse. The order did not arrive until Monday, August 23. On Tuesday, at which time I was told there was a problem with my credit card. Because of an issue with the bank, it was necessary to cancel the order a place it again which I did immediately. I then called the customer service rep back, and she assured me that she received the order and the item would be shipped within a few days. When I did not receive a shipping confirmation by today, Friday, I called them back and was told that they would not have the item until Monday, August 29. After having a conversation with the cs rep, I was told she would have the person I spoke with on Tuesday call me back. Instead I received a cancellation email. I'm sure my item was shipped to somebody else and somebody screwed up on their end. I would NEVER order from such an unorganized and disreputable company as this again. Customer service leaves much to be desired.

Thumbnail of user adaml418
1 review
6 helpful votes
September 23rd, 2020

Avoid this company, They have no idea how to build up loyalty with a client. They took my money and never send me a watch and no Refund...

Thumbnail of user tonyp389
2 reviews
4 helpful votes
September 13th, 2020

I had bought three watches, I wanted to change two (2) of them.
I tried to reach customer service but the rings and no ever picks this so called customer service number #.
This is bad for " Business "!

Thumbnail of user paulk1663
1 review
2 helpful votes
December 7th, 2021

DO NOT EVER BUY ANYTHING FROM THESE CYBER CRIMINALS. THEY SENT ME A PIECE OF METAL AND EMPTIED MY BANK ACCOUNT AND MULTIPLE ID FRAUD! STAY AWAY! DANGER

Tip for consumers:
DO NOT EVER BUY ANYTHING FROM THESE CYBER CRIMINALS. THEY SENT ME A PIECE OF METAL AND EMPTIED MY BANK ACCOUNT AND MULTIPLE ID FRAUD! STAY AWAY ! DANGER

Products used:
Clone of a Expensive Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user tm701
1 review
0 helpful votes
October 25th, 2022

I sent back my mens watch purchase after having it repaired 2 times by our local jewelry repair shop. The watch still does not keep time and I emailed and chatted with their associate asking that I wanted an exchange and not another repair. The associate said I could exchange the watch for an equivalent value. However, upon sending back the watch they said that it could only be repaired? Wow, I asked twice for the Manager to phone me and have not received a call.

I would think twice before doing business with Timepieces as they do not honour what was discussed or care about their customers

Tom

Thumbnail of user philm615
1 review
0 helpful votes
February 28th, 2022

After many calls to both numbers listed and an offer to buy on their website, I have gotten no response. When you call, you get the message, "This is Anthony. I will return the call as soon as possible". I called last week and now this week. A shame, because we are in the same city and would be an easy purchase.

Thumbnail of user frankol2
1 review
1 helpful vote
March 15th, 2022

I bought 6 watches on Timepiece.com, I have a purchase confirmation, then no news for two months; then finally no trace of the package, dhl does not respond, the local post office has no knowledge of it, everyone sends me back to Timepiece.com.
When I ask them about my package, they tell me it's the carrier, they have no idea where the package is, and they won't do anything.
In the meantime, of course, your money is debited, you do not see your watches, and the "so-called" parcel is in nature.
Never buy on Timepiece.com, it's pure and simple theft, they take your money without giving you anything in return.

Thumbnail of user joelj115
1 review
0 helpful votes
April 23rd, 2021

It was only after purchasing a relatively expensive watch from this website that I decided to check the online reviews. After seeing that so many people had negative experiences with the company, I became a little worried. However, I am happy to report that my experience with timepiece.com was completely painless. I ordered the watch on 4/16/2021, it was shipped on 4/20/2021, and I received it on 4/22/2021. It came in the original packaging, unopened and perfectly new, with all of the paperwork that one would expect. Great price. Completely satisfied customer.

Thumbnail of user josed303
1 review
1 helpful vote
March 2nd, 2021

Timepiece has "better" offer but when you do the purchase they charge to the Credit card but never send you any info about you purchase. When you call to claim they tell you they don't have in stock the product you require. Anyways they don't have the product they charge again to your credit card. Be away from Timepiece.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leonl143
1 review
0 helpful votes
July 24th, 2022

I sent watch back to them 3 times as they promised to service it. Apparently, they just tried to buy sometime. I went to a dealer, they checked immediately and told me watch required a service... so when you buying from timepiece you are basically gambling...
Thanks
Leon

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaimea119
1 review
2 helpful votes
June 24th, 2021

Before I ordered this watch - Invicta Venom ******* - I did my research. I have wanted to obtain this time piece for a while now but it had been out-of-stock in many websites, including the Invicta Store and ShopHQ. So when I found it in timepiece.com, and also having read the reviews in several sites despairing their service and overall performance, I was very hesitant to order from them. However, the price for said time piece was fantastic as opposed to almost $500 in the Invicta Store and several more hundreds in ShopHQ. Nonetheless I ordered with a glimmer of hope that I wouldn't have any issues. And you know what: I DID NOT! After making the purchase online I called the customer service number and they told me I would get a tracking number in 24 to 48 hours, which I did. I was also told I would get it for Friday, since I had an event on Saturday evening and I wanted to wear this watch. Unfortunately, I didn't get it by Friday. I wore a different watch. But I did get it by Monday and after so long desiring this time piece, I couldn't be happier. The price was absolutely fantastic and the delivery was efficient. I would definitely order from timepiece.com again and I would recommend it to all my friends and family. Do your research, follow-up with customer service and if they do a good job, leave them a good review, like I'm doing now.

Tip for consumers:
Do your research and leave the merchant a good review if they do a good job.

Products used:
Invicta Venom 33172

Service
Value
Shipping
Quality
Thumbnail of user gillianl33
1 review
7 helpful votes
February 14th, 2020

I ordered a pair of Raybans and paid extra for 2-day shipping. I never received the product and when I called and emailed their customer service line, they did not pick up the phone EVER and they did not respond to my email inquiry.

Thumbnail of user js1726
1 review
0 helpful votes
April 22nd, 2022

Ordered a so-called Luxury Apple Watch case for my 45mm 7 Apple. Said was on sale from $250 to $199. Description SS 316L with rubber band. So I ordered 3/31 and paid extra $25 for express 8-10 days and received 4/20 1st red flag. Come home 2 days after it arrives open it and was like ok not bad then everything went down from there. 2nd Red flag, 1st watch doesn't fit smash crown dial in, 2nd missing screws for band, 3rd the so-called SS 316L feels extra lite closer to aluminum, 4th burr's every where from machining. So I emailed they asking for a return of case cause I was done with it and being told that the free return on the case has been suspended and I would need to pay to return it 3rd Red flag. So letting my bank deal with these Joker Thief's. Stand clear of this outfit and there phony reviews. There's a couple on here making claim there good but clearly it's them making the review using the same photo of the same watch but 2 different people writing review, Just pathetic lol

Tip for consumers:
Look else where !

Products used:
Apple Watch Case

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartc111
2 reviews
1 helpful vote
September 23rd, 2020

I placed an order for a watch to be delivered to the U. K. Warning bells should have rung when I saw that it wouldn't be shipped by DHL Express, but inky the regular delivery service. This also meant that I couldn't ore-pay U. K. customs so there would be a further delay while I waited for clearance. The package was sent to three depots in the US and a week later it still hadn't been dispatched to the U. K. To add insult to injury the delivery charge was very expensive too! I really wouldn't buy anything else from Tinepiece.com until they get their act together. Just to make the point, I've ordered watches from Singapore, Hong Kong and the US before and have had them delivered in 4 days without this unreasonable delay!

Thumbnail of user karenh4723
1 review
0 helpful votes
March 11th, 2024

I ordered a watch band and after several weeks, I received a valve stem for a tire. I have not heard back from their support team.

Products used:
None

Thumbnail of user ja702
1 review
0 helpful votes
January 16th, 2024

DO NOT ORDER ANYTHING FROM THESE CROOKS. I'm based in the UK and ordered a pair of glasses of which I have a pair the same style in another colour, so I knew there was no chance of me needing to return them overseas. The pair that arrived were clearly fake (wonky writing and cheap feel) and looked NOTHING like the ones I paid for. I offered to post them back for a refund or replacement for the ones I actually ordered if they were to send prepaid postage. If it was me who decided I didn't like them I'd have paid postage. This was entirely their fault. I do not believe it to be a mistake as it is clearly their modus operandi. They gave me an address to send them to and said it'd cost £30 to send them back. I became suspicious and should've done my due diligence, which I subsequently did and realised I'd fallen for this scam. I wasn't going to send them back because they're renowned for claiming items are returned damaged, and then it'd be their word against mine when doing a chargeback via my bank, plus I wasn't going to throw good money after bad. The company became aggressive in tone towards me so I had no choice but to go to my bank. Timepiece lied to my bank and sent 'proof' that they'd accept a return. This was nonsense. This caused needless bother trying to claim the full amount back from my bank, which I eventually managed to. Please avoid these fraudsters. They have some lovely looking items on their site, but you will receive a worthless piece of crap and then hassle trying to get your money back. They're clearly skilled at what they do. Disgusting.

Tip for consumers:
I wish I’d known Timepiece is a scam

Products used:
None. I wasn’t sent what I ordered

Value
Shipping
Returns
Quality
Thumbnail of user suzyc31
1 review
2 helpful votes
August 14th, 2019

Such a scam. Placed my order for a pair of Dior Sunglasses. Came in not looking quite as pictures so returned. Its been 3 weeks since delivered back to business and no refund. They give runaround answers and suddenly cant find item even though i tracked usps and they confirmed return was very timely delivered. Terrible- they ship product not as pictured and never refund. Just check their review on Better Business bureau- COMPLETE SCAM SITE. Same your money; they're frauds and thieves.

Thumbnail of user dudangs
Dudang S.
1 review
4 helpful votes
April 22nd, 2020

I ORDERED AND PAYED FOR A WATCH AND THEY DELIVERED IT COD. SHIPPED IT BACK TO THEM AND NEVER RETURNED. I ORDERED DEC 2019 AND ITS APR 2020 ALREADY!!! THEY DON'T RESPOND TO MY CALLS AND CHATS! PUÑETA

Thumbnail of user repg
1 review
3 helpful votes
November 19th, 2019

Timepiece.com sold me a pair of Ray-Ban Hexagonal sunglasses. When they arrived, the lettering and markings were sloppily done, the weight was less than my genuine pair of Ray-Ban sunglasses of the exact same model, and the hinges were horribly done. One hinge was far too loose, and the other hinge was much too tight, to the point where the tight hinge was making clicking noises like it was catching on itself. These were also supposed to have polarized G-15 lenses, which are mineral crystal, but these sunglasses feel like they are made of plastic.

I called them about this, and got no help, besides saying to return them, and that they only sell genuine items. The problem is that these sunglasses tick many of the boxes to look for when spotting a fake pair, so I find that hard to believe these are genuine with all of the issues. I am sending them back, but avoid buying from them. If there sunglasses are fake, who knows about their watches.

Thumbnail of user lt132
1 review
4 helpful votes
March 13th, 2019

I received the watch and noticed scratches on the crystal and bezel. Repackaged and returned immediately. After two weeks, they said they were returning the watch because it was used. Yah, that was how I received it! Low prices - why? - selling used product. Try there Customer service, nonexistent. Look at the REAL reviews at the Better Business Bureau for the true story. Worst Internet experience ever.

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