Tiger Mist

Ordered over a week ago (big order worth hundreds of $). Still have not received shipping information, even though it says 1-3 days shipping. Have contacted them multiple times via email, their website, and instagram, not one of my messages have been responded to. If you read the comments on their instagram, so many people seem to have this problem. Won't be buying from them ever again, and I'm scared I have been scammed.

Updated: Their email replies are literally just automated and copied and pasted stuff from their website faqs. Such bad customer service from such a popular brand

Horrible company. The sizes on the size chart don't actually reflect the clothing sizes. I made measurements and made an order based on their size charts. The clothes didn't fit and I asked for a return / refund and Tiger Mist customer service said " We're sorry in order to be fair to our customers we have the right not to allow refunds for certian orders. ". I'm stuck with a dress that didn't match the size chart and had the worst customer service ever. Don't waste your time

Me and my daughters probably order over $2000 and when it comes to return $60, all excuses coming. Customer service WORST. If some wont fit you, Throw your money out. No return Or Even Exchange. Even when you paid Full price NOTHING. I would NEVER recommend anyone buy from company base in Australia.

Their clothing is so cute but I had no idea about their shipping policy. If you get any taxes or duties on your shipment and you choose to refuse delivery and expect that it will be returned back and you will receive a full refund, that is not the case. They are the first company I have seen that will not refund any returned parcels that you refused to pay taxes on. I think that is so ridiculous considering their target audience is young adults who don't make that much money. So if we are getting a bunch of taxes and duties on our order that we can't afford to pay we should have the option to be able to return the parcel and get a refund.

I bought several pairs of pants from this company and none of them fit me, so I returned them. I thought that because the merchandise was ill fitting, I would be able to receive a refund, however I was informed I could only receive store credit. Disappointing. But here is when they really decided to screw me over, the return credit took 3 weeks to process and was not for the full amount. I received an email saying one of the pants I returned was covered in "black hair," which is impossible since my hair is blonde and my cat has white/grey fur. This website does not include measurements for their merchandise, making it difficult to know your size in their product, they have a limited return policy and are not very size inclusive, then, they try and scam you out of a couple bucks by lying. STAY AWAY, POOR QUALITY, SCAM

I thought the sportcrop would come with the short because of the price 60 dolar and has this big sponge sport crop i fell over price really disappointed i was waiting for shirt like they show picture

Extremely difficult and very poor customer service. The return window is very short and they are unwilling to work with you. I can most definitely say that this company does not care about their customers at all! Considering their merchandise is inferior and the quality of their products are subpar you would think they would have excellent customer service to keep you coming back to purchase more( that's how proper customer service works) wink-wink! Please shop elsewhere if you would like decent customer support as well as decent product! You'll thank me! I promise!

Have one of the most horrible experience shopping with this company. Did you ever heard about a company where they put your address on the package wrong and ship it out to the wrong address but then said it's the customer fault because per their own customer service words "once customer finalize the purchase they waived the right to have any compensate if package is lost or stolen". Yeah me neither. With that mean is when you purchase something and you put your address for example in Sydney, if this company somehow put New Zealand on the package and ship it over there they will not take responsible for that and you will not be refunded. So yeah, take my horrendous experience and stay away from this site ladies

I'm writing this review here after Tigermist reported my review as fake on trust pilot. I have a picture of my order.

The quality is horrible and the service is even worse. The clothes smelt like petrol, I didn't try them on I just emailed straight away to return them. I was advised by their customer service I couldn't however under Australian law you definitely can. (chemical odor clothing is also a fault)

I know $150 isn't the end of the world however it's the principle, selling low quality faulty goods with no returns is not ok.

Accc #knowyoyrrights
Refund rights

Consumers have the same legal refund rights on sale items as they would have on full-price products.
Stores and sellers cannot take away these rights by claiming they have a ‘no refund' policy for sale items, or displaying a ‘no refund' sign.

-after multiple attempts to return with Tigermist they reported review as fake, and copy paste reply. I'm yet to hear back about the weird chemical petrol death smell.

I've put a picture of my order so Tigermist can't report this as paid by competitors

NEVER ORDER HERE. I purchased a large order ($400+) to the U.S that was said to be "delivered" by DHL. I waited a day after the notification as they released it when I did not authorize but it was still not delivered! I reached out the team and DHL, which took 3-4 days to get a response already, both of them said they will be in contact with each other to "investigate". Investigation took over a week and I got a response "concluded that your shipment has been delivered correctly. DHL offers a door to door service, meaning the receiver does not need to be the one to provide a signature, so long as it is received at the correct address per shipping instructions.As a result, unfortunately we are unable to assist in further investigations, or a resolution, as it has been delivered to you correctly." My order was not their when I was home. No driver was on camera. What does their conclusion even mean? THEIR OWN WEBSITE states Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost. We do not recommend changing your delivery method from our signature service."
I did not update my address or provide DHL with the authority so when did I waive my rights for a redelivery or refund. It is ridiculous
DHL and Fedex drivers have stolen packages before. What does GPS do? Nothing. PLEASE NEVER ORDER HERE THEY DO NOT TAKE RESPONSIBILITY.

I ordered a dress online on 20 Feb for my daughter's 16th birthday. Am still awaiting delivery, waaaaaay too late. Was advised at point of purchase that my order would arrive in 6-10 days.The payment was taken immediately from my account. 18 days later and still no dress. Do not buy from this company.

I ordered from here and my items were delivered exactly a week later on March 20th. On the website when I went to return on April 1st, it said my return window closed on April 1st (I would think I had until EOD) anyways...my mistake I guess. When I reached out to customer service, they told me that the return window had actually closed on March 26th, just six days after I received the items.

As a US customer, their return policy is completely unfair and customer service will not work with you AT ALL and they will just repeat how they "require all customers to read through our returns policy prior to their purchase to ensure they do not miss the returns time frame" and cannot help because they "have to be fair and mindful of all customers"

Don't bother unless you enjoying being irritated.

Spent nearly $300 on clothing and received the $#*!test quality of clothing I've ever seen. I am a size 8 and have never had issues with clothing, all items were TINY. The dress didn't even cover but but. WORST of all they don't even offer refunds so now I'm stuck with a voucher that I will never want to use.

No where to contact them, I've tried fb, phone number and email and no answer Said it was gonna arrive within 1-2 days but it's soon been a week.

I thought hundreds of dollars worth of clothing from this online retailer. With my first purchase I returned an item for a full refund and only received a store credit and was told that they could not give me a refund. The second time I returned two items in brand new condition with the tags attached because they did not fit. I was sent an email saying that these items could not be returned because they had stains on them. They also refused to send the items back to me and offered no proof of the stains. These items were brand new never worn and never even tried on because I ordered multiple sizes and kept a different size. I have never had this issue with any online retailer! A total scam!

Alexis is the worst customer service lady I've ever had the chance to deal with. I have proof of her ignoring my emails on my claim and she responded back a month later saying I never followed up. When I sent her the proof she ignored my claim and closed my dispute.

I returned an item I purchased because it didn't fit and they gave me the wrong amount back for my refund and refused to believe that I had sent the top I told them back when I literally had the top they were saying I sent back with me and on. Their communication was terrible and I will never ever be purchasing from this thrift brand again. DONT WASTE YOUR MONEY, YOU WONT GET IT BACK IF THINGS DONT FIT ETC

I just bought 60$ worth of clothes. Their shipping fees are 15$ and i always get duty&tax when i order with Tiger Mist because of the services they use. So an additionnal 40$! For only 60$ worth of clothes i have to pay 55$ just to get it ship to Canada? It's too much

First of all I ordered from this site (TigerMist) in march and it is JUNE and I haven't received my order yet... I had no shipping costs at first as it said on the company site, but now they are asking me to pay over 40 extra for shipping. In the past three months I have sended messages two times them to cancel my order bc the order didn't even leave the country of orgin for over two months and they answered to me with the SAME EXACT COPIED message why the couldn't refund my order which was s**t bc I know my rights as a buyer, but I'm from EU so there is nothing I can do. They didn't even offer me discount to apologise. I rarely comment on companies sites so u know I'm very disappointed with Tigermist. Wouldn't recommend this to anyone.

By far the worst customer service I have ever received! Absolute SCAM! Order took 5 days to dispatch and payed for express shipping only for the company they hired to delivery my parcel to wrong address. I even spoke to the deliver company and they even showed it was signed for by someone that was not me and contacted tigermist and they pretty much said it's not there problem and won't do anything even though the error is not mine. They took my money and I am left out of pocket with no products! I will be reporting this company. WORST DAMN SERVICE AND SCAM! All about taking people's money and not helping there customers, disgusting.

They dont offer returns of exchanged on products that are in a sitewide 20% off sale? Like how am i even meant to opt out of that? So disappointing for a large store like tigermist.

I stupidly bought a dress for $70 from this site.
When the dress arrived, it looked absolutely nothing like it did in any of the pictures on the site. It was made with this thin, super cheap dollar store quality material that was completely see-through. The dress was also advertised as ending at the mid-thigh and ended up being so long it almost went down to the ankles. I retired this dress for a store credit refund (which is all they offer as a refund, another JOKE about this site and how they keep you trapped into making purchases through them).

Once I retired the $70 dress for store credit, I am now being lied to by the representative, Sarah, who claims there are "stains all over the dress and white stains throughout the inside of the dress". I know for a fact that this is a lie made up so that Tiger Mist could get away with not giving me my $70 back. I have tried on this dress ONCE and only wear clear deodorant, which I don't even think I had on that day before trying this dress on. I have read warnings online about Tiger Mist and how they lie about returned clothing having stains on them to avoid paying people their refunds. This is a known SCAM that this site is involved in. I was hesitant to try returning anything to this site because I read these reviews, but really wanted my $70 back and had absolutely no use for this cheap see-through piece of fabric this site scammed me into buying for $70. It turns out the reviews are true, you will not get your money back and the clothing all looks cheaply made, see-through, and different in person than it appears on the website. DO NOT SHOP HERE! SAVE YOUR MONEY! TIGER MIST IS A SCAM!

My package was never delivered and I spent weeks arguing with them to give me my money back or resend the clothing. They said contacted the shipping company who said they had delivered my order and couldn't do anything for me. Wouldn't refund me my money and lost my package which was $150 with of clothing.