• TigerDirect

2021 CUSTOMER CHOICE AWARD

TigerDirect

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Overview

TigerDirect has a rating of 3.58 stars from 462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TigerDirect most frequently mention good prices, and computer parts. TigerDirect ranks 20th among Electronics sites.

  • Service
    63
  • Value
    54
  • Shipping
    54
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
21
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What reviewers want you to know

Positive highlights

Critical highlights

  • Rotten service and worse their customer service people can't be trusted to give you an honest answer.
How would you rate TigerDirect?
Top Positive Review

“Offering great products”

Joe M.
6/17/22

This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.

Top Critical Review

“TD cancelled ordered without notification and have not returned funds”

arthur c.
2/7/23

Tigerdirect: Ordered from this website a few days ago (MBA/IPAD PRO) and today they cancelled the order without notification. Funds are still showing on CC as unreturned. It appears TD is in the business of cancelling orders that we place and keeping our money. Fraudulent business practices.

Reviews (462)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (80)
Thumbnail of user jamesb6635
2 reviews
8 helpful votes
June 17th, 2022

This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.

Service
Value
Quality
Thumbnail of user hiromichim
45 reviews
13 helpful votes
March 15th, 2022
Verified purchase

I have been doing business with Tiger Direct, on and off, since 2008. All of my interactions with them have been positive. They offer a lot of computer-related products at reasonable prices. Honestly, not as good of deals like Amazon or Newegg, but still pretty good. They have sales and promotions running all the time, so you might find a nice deal on something you are looking for or maybe even make some impulse buys. The website is modern and laid out very well. Navigation and page loading speeds are both excellent. You can sign up for their newsletter to stay informed on all of their deals and promotions. For the most part, their shipping costs are reasonable and the time it takes to get your items is pretty quick. On the customer service side, I have had a great experiences in the few times or so that I have had to contact them about a problem or inquiry. They helped me out in a very satisfactory manner. Whether you are a casual or hardcore PC builder/enthusiast, Tiger Direct is a good option to satisfy your computing needs.

Products used:
Computer components, computer accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user bandyd
21 reviews
1 helpful vote
April 26th, 2021

Instantly and most consistently, and with that, I am truly satisfied. I 'm certainly going to advise you to be excellent and outstanding.

Thumbnail of user martinsa9
2 reviews
0 helpful votes
February 20th, 2021

Great experience! I've got my orders checked on time, and I am satisfied with the quality. Thank you for your hard work!

Tip for consumers:
Be specific about your orders

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user pietrom20
3 reviews
3 helpful votes
October 26th, 2020

Super easy to read layout of the website, great layout to show exactly what you are getting, and good pricing for the items we purchased. I love getting bits and pieces from Tiger direct.

Thumbnail of user jasmink25
9 reviews
6 helpful votes
May 5th, 2021

I recently purchased the best machine, and I also received a discount. It's all because I used TigerDirect to shop.

Thumbnail of user kathrynb334
4 reviews
9 helpful votes
October 13th, 2020

Amazing selection and fantastic website. But Customer service could be better! Products always shipped properly packed.

Thumbnail of user leilanid3
5 reviews
15 helpful votes
December 29th, 2019

When buying from TigerDirect, keep in mind it's generally closeouts and clearance items, so you probably are getting older models. However, you're also paying substantially less in trade-off.

I've bought three times through Tiger Direct: a laptop, a monitor, and the components to build a desktop. In each case, checkout was easy and delivery was fast. The products were exactly as advertised. I had no reason to contact their customer service as a result, so can't speak to how that would work.

I'm looking for an inexpensive laptop for a family member who literally doesn't have a computer right now - will probably buy one from Tiger Direct, because their prices are consistently the best I've found.

Thumbnail of user stevev12
3 reviews
10 helpful votes
January 25th, 2015

Seems Good! I thing it's not more userfriendly website, They should revamp this with more user friendly

Thumbnail of user ariffh1
5 reviews
2 helpful votes
June 30th, 2019

High quality products, efficient and reliable services. Fast delivery, customer service is very good.

Thumbnail of user rickl38
5 reviews
25 helpful votes
April 24th, 2015

I've occassionally shopped at TigerDirect. They are OK and have good products, prices, etc.

If I think "TigerDirect" I usually associate the name with quality products.

Thumbnail of user roberth273
5 reviews
1 helpful vote
June 28th, 2016

No complaints from me for 10 years

Thumbnail of user robertt31
3 reviews
5 helpful votes
September 5th, 2013

I bought a refurbished desktop tower for my father from Tiger Direct. He is very happy with it and the tower looked almost brand new. Searching for specific specs made my shopping very easy. Their prices are almost unbeatable and the selection is very good. I took one star off because the site is a bit cluttered with so much information about specs, reviews, advertising, etc. Not as cleans as I'd like.

Thumbnail of user robertb101
59 reviews
164 helpful votes
October 6th, 2015

We we set up our home office, TigerDirect was our go-to-place! They have some great refurbished deals, and many of the sales beat other online tech stores for deals.

Thumbnail of user awasa
10 reviews
2 helpful votes
December 25th, 2020

And of course the timely delivery immediately attracts attention.
In addition, you can always get advice or recommendations, even on very specific questions.

Thumbnail of user isaiahr11
1 review
2 helpful votes
November 5th, 2016

If you are looking for discounted products this is the website for you. There is a wide variety of products. I was on the website for 5 minutes and was amazed how well this website is planned and looked through it for about 30 minutes and seen very good deals. I will be using this in the future and is very helpful for people who need discounts. But there was some deals that you can find on amazon that were a lot better. But this is also very good.So you should use this if you are looking for low electronic prices.

Thumbnail of user jamesp199
27 reviews
32 helpful votes
January 10th, 2016

I've always had an excellent experience using this company, customer service is freindly and quick.

Thumbnail of user lucyaj
24 reviews
25 helpful votes
September 24th, 2015

I just bought a monitor and keyboard. So far it is good, better I mean and shipping is the best! I recommend this site

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Value
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Thumbnail of user loriad
2 reviews
5 helpful votes
July 11th, 2017

It is good right guys. Indeed i say. It is cool so i will recommend to everyone and basically it is one of the best sites

Thumbnail of user terip5
34 reviews
22 helpful votes
November 16th, 2015

A cool TigerDirect for a cool products. I recommend this site

Service
Thumbnail of user stefaniaz
5 reviews
2 helpful votes
September 3rd, 2019

I miei figli anno ordinato un prodotto il giorno prima ed è arrivato il giorno dopo. Sono molto veloci e fino adesso non anno avuto nessun problema. Quindi lo consiglio

Thumbnail of user mattm116
2 reviews
0 helpful votes
September 13th, 2016

I can't notice any difference but I'm getting a Mexican model number when I receive Ipod Nano's from Tiger-direct. Its real and honored by Apple. Just FYI.

Thumbnail of user triciat2
2 reviews
7 helpful votes
December 14th, 2014

What would I do without you TigerDirect? I would be sans technology-- and miserable. As an openly out shopaholic, technology/fashion fiend, I rely on this website for the best deals on my gadgets. Before nomorerack and all these new sale sites were around, I was buying my futuristic fun on TigerDirect. They have never let me down, they have never let me down and have always provided excellent service. When my Toshiba laptop died within three days of arrival-- they handled everything and I paid nothing. So thank you TigerDirect-- for years upon years of being awesome. Please don't ever change!

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Value
Shipping
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Thumbnail of user sinad1
1 review
0 helpful votes
February 2nd, 2019

Y own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not

Thumbnail of user dawns31
4 reviews
0 helpful votes
October 27th, 2015

Great prices are an excellent reason to shop here, but what makes this different is that unlike going to a store that just has great prices, TigerDirect also has great customer service and knowledgeable employees.

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