• TigerDirect

2021 CUSTOMER CHOICE AWARD

TigerDirect

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Overview

TigerDirect has a rating of 3.58 stars from 462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TigerDirect most frequently mention good prices, and computer parts. TigerDirect ranks 20th among Electronics sites.

  • Service
    63
  • Value
    54
  • Shipping
    54
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
21
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What reviewers want you to know

Positive highlights

Critical highlights

  • Rotten service and worse their customer service people can't be trusted to give you an honest answer.
How would you rate TigerDirect?
Top Positive Review

“Offering great products”

Joe M.
6/17/22

This is not the first time I have ordered from TigerDirect the products that I have ordered in the past have been great. So I expecting the same quality of products from this order and I'm sure they will last me another 10 years or so like the last ones with only a few upgrades here and there to keep up with the growing technology. Thank you, TigerDirect for offering great products at an amazing price.

Top Critical Review

“TD cancelled ordered without notification and have not returned funds”

arthur c.
2/7/23

Tigerdirect: Ordered from this website a few days ago (MBA/IPAD PRO) and today they cancelled the order without notification. Funds are still showing on CC as unreturned. It appears TD is in the business of cancelling orders that we place and keeping our money. Fraudulent business practices.

Reviews (462)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (80)
Thumbnail of user sebastianh66
4 reviews
6 helpful votes
September 29th, 2021

I have ordered refurbished PC from this agency. Computer works good, but was missing Wi-Fi adapter. Emailed customer service, took them 2 days to respond. To make long story short, I never got my Wi-Fi adapter. Would not buy from them again!

Products used:
Refurbished gaming PC

Service
Value
Shipping
Returns
Quality
Thumbnail of user aidag35
2 reviews
2 helpful votes
March 30th, 2021

Purchased Apple Lightning to USB Type-A Cable from TigerDirect.com. Received the order in 3 days and the USB cable is average in quality.

Products used:
Apple Lightning to USB Type-A Cable

Service
Value
Shipping
Returns
Quality
Thumbnail of user amyl144
2 reviews
2 helpful votes
March 26th, 2017

Bought an bluetooth earphone from them for $35 but later found same earphone for lesser price $23 in different website.

Thumbnail of user lauriem20
5 reviews
10 helpful votes
October 19th, 2014

I used this website at time when I was building my PC. Some of the parts are functioning very well, but some of them are not good. I am not well satisfied with their service. The price is affordable.

Service
Quality
Thumbnail of user dalebur
5 reviews
4 helpful votes
October 20th, 2014

I have used the TigerDirect for the purpose of buying my laptop. And really the experience from the TigerDirect was really awesome, and also the ordering procedure was extremely directly forward and I have received the product very fast. And I'm so happy about it. Anf in future also I will use this service.

Thumbnail of user joannj7
2 reviews
2 helpful votes
September 15th, 2016

This place is great IF you get the correct item you ordered. Their customer service and return process are next to impossible

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianb25
16 reviews
24 helpful votes
November 26th, 2012

Not a bad site for computer parts, prices are about average. Still lower than Best Buy, but slightly higher than Newegg. I have not had any problems with this site. Would reccomend.

Thumbnail of user barrys4
3 reviews
7 helpful votes
June 24th, 2012

Customer service could be better, but merchandise came fast. Packing material could have been better also, but nothing arrived damaged. Still OK.

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About the business

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