• Tiffany & Co

2018 CUSTOMER CHOICE AWARD

Tiffany & Co

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Overview

Tiffany & Co has a rating of 3.71 stars from 96 reviews, indicating that most customers are generally satisfied with their purchases. Tiffany & Co ranks 13th among Diamond sites.

  • Service
    27
  • Value
    26
  • Shipping
    18
  • Returns
    19
  • Quality
    24
Positive reviews (last 12 months): 15.4%
Positive
2
Neutral
0
Negative
11
11
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Shoddy workmanship and even worse customer service.
How would you rate Tiffany & Co?
Top Positive Review

“Just want I was wanting”

Angela T.
1/16/24

Beautiful ring. Just want I was wanting. Exactly as pictured online. I would buy from Tiffany over and over.

Top Critical Review

“Expensive but poor quality”

Dana N.
11/7/23

We bought a wire ring, and bangle in 18 k white gold for our 20 years anniversary, but sadly my husband ring after wearing it for 6 months, it's discolored, it's turn to yellow. I brought the ring back to the store in San Diego to get it fix, they told me I have to pay $100 for repair. Why do I have to pay when it not our fault. The sale representative keeps saying I'm sorry, I can not do anything. I tried to email them, no response. It's very disappointed,

Reviews (96)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user angelat1656
1 review
0 helpful votes
January 16th, 2024

Beautiful ring. Just want I was wanting. Exactly as pictured online. I would buy from Tiffany over and over.

Service
Value
Shipping
Returns
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Thumbnail of user claudiaf244
1 review
0 helpful votes
July 13th, 2023

I called Tiffany because I needed some help regarding a missing piece from my Tiffany charm. I called costumer service and a lady called MELISSA was extremely helpful and kind. I would love to compliment her for the incredible help and kindness and give her 5 stars plus. Thank you Melissa!

Tip for consumers:
A wonderful lady called MELISSA helped me , she was extremely nice and kind.

Products used:
A little piece missed by my Tiffany Charm

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Value
Shipping
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Thumbnail of user farahh31
1 review
0 helpful votes
March 21st, 2023

Love the design
Its so beautiful to wear it
Such a adorable jewels to wear it
Matchings with any outfits also

Thumbnail of user preciousm33
17 reviews
8 helpful votes
May 5th, 2021

Tiffany is a fantastic website for purchasing any kind of jewelry. I purchased the T1 Hinged Bangle in Rose Gold with Diamonds. It was fantastic. The diamond is of exceptional quality and shines beautifully. Since wearing this bangle, it looks stunning. Excellent customer service and I will gladly buy here again.

Thumbnail of user chloem72
2 reviews
6 helpful votes
June 25th, 2020

Very beautiful jewelry in the shop. Quick delivery and pretty packaging. Someday will buy everything from this shop.

Thumbnail of user luciah35
6 reviews
0 helpful votes
March 11th, 2021

Best site to buy jewellery. I always order my jewellery through tiffan & Co and it is amazing. All products are excellent. Price is reasonable. Great collection with wide variety. Recommended to friends.

Thumbnail of user tonyb593
1 review
0 helpful votes
September 1st, 2020

Best jewelery I bought for my girlfriend. She likes it very much and always waits for something new.

Thumbnail of user kathleeny295
1 review
0 helpful votes
June 23rd, 2021
Verified purchase

***UPDATE**** I heard from Tiffany's and they apologized for the incidents and said that they would address with the staff. I felt that they heard my complaint and I am satisfied with the results.

I WILL NEVER enter the Century City store again. I gave them another chance to clean several more pieces of Tiffany jewelry and when I went back today before a "Soul Cycle" class I walked into an empty store with 3 employees at the front of the store that just stared at me, didn't say welcome may we help you nor a greeting. I told them that I was there to pick up jewelry and the women in a very unfriendly manner asked for my ID. I hadn't been asked that when I was dressed with my diamonds and a sun dress. NOTE TO EMPLOYEES! NEVER JUDGE A BOOK BY THEIR COVER!

I have never felt more insulted and shocked at the service I received when I dropped off my jewelry to be cleaned! I've been going to the Beverly Hills store for years, but since I was going to see a film I thought I would try the Tiffany store in Century City, CA. The customer service rep that assisted me was not only unprofessional and rude, but spoke to me in a demeaning and condescending tone. She accused me that one of the 18k gold with diamond rings was not an authentic Tiffany's product and they would not clean it. This is definitely not the "Tiffany & Co" standard. I can't help but wonder if it was because I am Chinese, if i were a white woman would she have accused me in the same rude manner? I would have thought that she would have brought it to management to make that decision and handle the situation more professionally. They definitely need to have protocols in place and not make accusatory accusations to life long customers!

Products used:
Cleaning service of approximately 10 pieces of Tiffany jewelry.

Service
Quality
Thumbnail of user miag49
2 reviews
0 helpful votes
April 29th, 2020

Thanx for supporting customers' need. This is a very efficient team.:)
I'm glad to know this nice team and they offer lots of good products. I will continue to choose the goods in this store in the future.

Thumbnail of user jenniferm976
4 reviews
16 helpful votes
November 15th, 2018

I love their extensive collections, and also how there are affordable pieces as well as more indulgent items! I personally asked for a Tiffany ring for my recent 5th anniversary, and could not be more pleased with the platinum diamond ring my hubby picked out for me! Their diamond quality is phenomenal and I love Tiffany's overall!

Thumbnail of user paulg40
5 reviews
10 helpful votes
March 19th, 2019

Purchased as a gift for my girl friend. Really nice bracelet! She loved it! Better than expected. :) :)

Service
Value
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Thumbnail of user aliciaw79
1 review
9 helpful votes
September 25th, 2018

The service is great! Fast delivery and a huge selection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.

Thumbnail of user kennethb39
4 reviews
21 helpful votes
February 26th, 2015

This is a wonderful piece of history combined with a great story about young women having an adventure in New York City. I love the things that get left out of her letters home. It could be fiction as easily as biography. She's a really nice writer. You get a sense of life in a tight-knit Iowa town. I would really like to see more from Ms Hart about life in that area,...

Thumbnail of user flossiec
2 reviews
15 helpful votes
November 3rd, 2018

I just received my pair of earrings and I love them! They are so beautiful and you don't really need to break the bank to get them, i'm getting so many complments

Thumbnail of user melindab19
1 review
0 helpful votes
January 18th, 2021

Ordered a bracelet for my mom as her Birthday present. She is so happy with it and I'm satisfied with the service I got here at this company. Delivered on time, it made my day. And my mom's Day too. Thank you!

Service
Value
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Thumbnail of user sandrav14
2 reviews
1 helpful vote
September 30th, 2015

Nice service. The jewelry here is always very beautiful. I knew about tiffany at first time when my husband gifted me a bracelet. Since that time this site is my favorite one.

Thumbnail of user heatherl36
6 reviews
45 helpful votes
September 4th, 2015

I know I'm paying for the brand but it doesn't mean they don't make some of the most beautiful rings and jewelry in the world. I'll always be a Tiffany girl.

Service
Value
Quality
Thumbnail of user jasminel17
1 review
0 helpful votes
January 18th, 2021

I just love their design, classic and elegant. The price is comparatively acceptable

Thumbnail of user tijanar
3 reviews
8 helpful votes
January 21st, 2016

Mine engagement ring is from Tiffany! And it's really impressive! Hope every girl will get one!

Thumbnail of user stephenw82
Stephen W.
5 reviews
2 helpful votes
May 19th, 2016

When your wife wants that little blue box, you've got to give it to her. All my wife wanted for Christmas was to see that little blue box under the tree, so I went to the Tiffany site and ordered her a pair of earrings. It was a very merry Christmas.

Thumbnail of user amandac72
4 reviews
4 helpful votes
July 27th, 2015

Great website!

Thumbnail of user thomasb112
2 reviews
2 helpful votes
May 6th, 2015

Very nice jewelry, but I only can buy the cheapest

Thumbnail of user rjaa
45 reviews
108 helpful votes
July 4th, 2015

Orders ship fast and always packed up so pretty making you feel like a princess :)

Thumbnail of user annah44
4 reviews
21 helpful votes
April 10th, 2014

Great place for breakfast. - Wonderful site and amazing products.

Thumbnail of user caras1
16 reviews
55 helpful votes
May 9th, 2013

Awesome site and beautiful jewelry. I can't afford all their items, but I recently bought a necklace that is super beautiful.

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About the business

Shop fine jewelry creations of timeless beauty and superlative craftsmanship that will be treasured always. Enjoy complimentary shipping and returns on all orders.

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