Tiffany & Co

We bought a wire ring, and bangle in 18 k white gold for our 20 years anniversary, but sadly my husband ring after wearing it for 6 months, it's discolored, it's turn to yellow. I brought the ring back to the store in San Diego to get it fix, they told me I have to pay $100 for repair. Why do I have to pay when it not our fault. The sale representative keeps saying I'm sorry, I can not do anything. I tried to email them, no response. It's very disappointed,

Do NOT but from this company. Look up he reviews on consumer affairs. They are notorious for sending the wrong items and not making the situation right and then want you to pay for the return or will only offer you a 10% refund. Horrible and fraudulent company

DO NOT BUY FROM TIFFANY & CO, YOUR MONEY IS NOT SAFE!

I recently ordered a ring from this company and received the item within a couple days, no hassle. Until the morning after I woke up to having a text from my bank saying I'm in unarranged overdraft... I checked my bank and Tiffanys had taken the money for the product again from me 6 times!

I have contacted them several times over and only recently been told that they are issueing a refund for the money they have stolen from me. This has taken them 4 days to even get to this point, as i am writing this on Christmas eve. I will have no money over the Christmas period due to these lot stealing money from a customer. They have ruined mine and my families Christmas as I have no money to do anything. To add to that bills need paying which i dont have funds to cover it.

Go to any other company other than these bunch of clowns.

AVOID AT ALL COSTS.

I went to a Tiffany store on 12-2-2023 in Tampa Florida at the International Plaza. I left my diamond earrings to be cleaned while I shopped in the mall. When I picked up my earrings one of the earring backs was broken and would not stay on the earring. When I dropped off the earrings a lady examined my earrings and could see that both earring backs were in great working condition. I asked for a replacement since it was not broken when I dropped off my earrings. I was wearing the earrings and took them off to be cleaned. I could not have worn the earrings if the earring back had been broken. I was told that I would have to purchase one for $120.00 plus tax, ($129.00). I have bought many pieces of jewelry over the years and have spent thousands of dollars at Tiffany. This same day I even purchased a men's gold wedding band for $1,569.50 at the same time that I dropped off my diamond earrings to be cleaned. I am extremely upset with Tiffany for treating me (a long time customer) this way. At this point I will never purchase another Tiffany product again. I purchased the earring back because I felt as if I had no other choice, because I cannot wear the earring without a back on it. I would appreciate it if Tiffany made things right and refunded me the $129.00 for the earring back. I would also appreciate a response from Tiffany. Beware of Tiffany's treatment to customers AFTER you purchase an item, they are very nice until you have a problem.

Brought for a 16th birthday the two heart necklace
Within 5 days had gone black not been swam or bathed in
Called up they said I need to get a cleaning kit
Had silver all my life first time ever that within a couple of days it's so discoloured.
Really poor!
Now in process of packing up then will have to wait for replacement!
Not a great gift at all wish we hadn't bought it!

I made an appointment to visit the westchester Tiffany store. I wanted to sit down with a proffessional to look at engagement rings. The Lady who helped me was clueless. Absolutely zero experience in diamonds rings. Just presented the rings and was just looking at us. All she had to say is " would you like to look at something else? I am in shock. No way am I giving my thousands of dollars to this store for this type of service. They lost me for ever.

I was schocked to learn that the litttle blue box does not have a warranty after 30 days. I purchased a pair of heart earrings with tiffany blue enamel. The enamel fell off and the Tiffany store at Sherway stated that I would have pay $95 to have it fixed. The manager there was not helpful at all. She simply stated that this was the policy and she had to stick by it. Disappointed with their customer service.

Contacted customer service and that said that it is " normal wear and tear" and they do not refund or repair.
I find it hard to believe they knowingly sell poor quality constructed leather that by their own admission is not expected to last a year being used in the way it is intended, as a dog collar.

I ordered a bracelet as a Christmas present for my wife, only to find it was delivered scratched and tired looking! It's beyond me how this would slip through Tiffany's quality control but it did. My wife went to the Aventura store to look at alternatives, and make an exchange. Rather than making her feel welcomed and valued as a returning customer, she received a cold greeting, had to explain the situation to two different sale associates, to just be dismissed and told there was nothing they could do and she needed to call customer service! She was with a friend who witnessed this terrible service. They left feeling totally snubbed and were so upset by the whole experience they had to cut their shopping afternoon short and go home! We are now having to go back and forth via phone calls and email with customer service, who take days to reply and are making us, THE CUSTOMER, jump through hoops and suffer further, despite the fact that we were sent an inferior product. My wife has said she never wants me to spend another dollar here and her friend has also decided to never shop with Tiffany again. This terrible store experience was just the icing on the cake for a brand that clearly doesn't care about it's quality control or customers. This could have been easily rectified in store but none of the staff gave a damn. Outrageous and avoid at all costs!

I am in awe of the horrible reviews of this company. I had my own awful experience but had no idea so many others have experienced the same. Tiffany and Co should be so ashamed of themselves for charging high dollar costs and providing essentially no customer service. My boyfriend does not shop online EVER, so he called Tiffany's 800 to order a bracelet for my birthday. After spending over $700 for a charm bracelet and an engraving on the heart charm, Tiffany advises that it's not exchangeable for the next size up. My wrist is large so the standard medium doesn't fit. I wrongly assumed that I could just call Tiffany's and get an easy exchange for the large and they would transfer the heart charm to the larger size. Oh no. The profit they made on an overpriced $700 bracelet isn't enough. They want another $70 to fix this issue so that I can actually wear the bracelet. I have better customer service experience with Walmart, Dillard's, Macy's, you name it. This overhyped brand doesn't meet expectations. What exactly are we paying higher prices for if not for customer service?

19 MARCH 2023 I PURCHASED BRACELET FROM TIFFANY & CO, BOLOGNA, ITALY AS A GIFT WORTH £3,000. MY WIFE HAS WORN IT ONLY A FEW TIMES. RODIUM PLATING COMING OFF BADLY. BIRMINGHAM BOUTIQUE INSULTED MY WIFE WHEN SHE TOOK THIS TO THEM. CALL CENTRE CANNOT EVEN SAY THE SAME THING. GET DIFFERENT STORY EVERY TIME I CALL. THIS BRACELET IS TOTALLY UNFIT FOR PURPOSE YET THEY REFUSE TO REFUND.
100%, IF SAME ISSUE WITH CLAIRES ACCESSORIES, THEY WOULD HAVE GIVEN REFUND.
TIFFIANY & CO, ONCE THEY HAVE YOUR MONEY DO NOT WANT TO GIVE IT BACK DESPITE THE INTERNATIONAL WARRANTY.

My watch has been in New York for months. Never received and invoice from the store in Las Vegas from when it was sent to New York for a repair. They don't call or email to say when it will be done. Cost, $600 and climbing. It didn't need a new crystal, but they ordered it and are charge me for it. I love Tiffany's, but I doubt I will be buying anymore. I am not use to such slow, lousy, and incompetent service. I use to work for major jewelry company in downtown LA's jewelry market and what Tiffany's is doing how is beyond poor quality.

I sent a pair a tarnished and slightly bent silver cufflinks for repair; was quoted $145 to repair. Three times what they are worth. (According to the price quote I received just now from Kirsten in their repair dept).

Poorly made.

Very disappointing.

Matthew Zito

One of my earrings lost a stone because of poor craftsmanship. They were extremely rude and wanted to charge me more for the one stone than I paid for the pair. Beware. They are not at all what they used to be at all and have abandoned their loyal customers.

The worst quality and customer experience I have ever experienced. I placed an order for my wife to be to open before our wedding of 4x bracelets as the one I wanted from there was out of stock, so I was hoping to find an alternative.

When they arrived the quality was extremely poor and not suitable. When I started the return it looked like there were only 3 bracelets listed on the returns form, so I called them. They advised me to write on the returns note, add a copy of the invoice and sent me a link to print a returns label.

A few days after returning these, I got an email with a refund for 3 of them. I tried to contest this with them and they have outright refused a refund, despite all evidence given. They have given me no information or proof as to why they have made that decision and been very unhelpful.

I am now having to take them to small claims court and will never buy from them again. If you do decide to order for them for any reason and want to return the package, take photos of packaging it up and send it via the post office on a recorded delivery. However, I would recommend going to a competitor like Mikimoto - better quality and customer service.

Recently, I've had issues with one of your local store representatives Bryan Jackson at Walnut Creek. My husband and I purchased wedding bands and rings and was told we can bring it in to have it resized free of charge. In the meantime, my engagement ring's prong broke, and the diamond fell and needed to be fixed. I also asked about getting my diamond wedding ring cleaned and he had instantly rejected my request. I went to Tiffany's location in Las Vegas and was able to have my engagement ring cleaned there without any issue.
At first, Brain had told us that there would be no charge to resize the ring and then later sent a very unprofessional and rude letter stating that we would have to pay for the resizing. And to fix my ring he was giving me a hard time about it and was charging me $500 to fix it ( just the prong to hold the diamond). I called around other stores and they were less expensive, labor was $300!. I felt Brain was doesn't value customer services without a fee. And he felt there was no need to give a timeline as to when the rings will come back and never made the effort to keep us in the loop of any updates unless I give him a call.
I find it very unprofessional when a representative is inconsistent with his words and then has the audacity to write such an unprofessional letter to its customers. Not sure why he had cc numerous people on the email?. It is not okay to treat customers in such an ignorant manner!
I am writing a review about this location, Walnut Creek and Bryan Jackson so other customers are aware of his rude behavior. Tiffany & Co. States the following on their website
Sustainability
At Tiffany & Co., sustainability lies at the heart of everything we do. With a 185-year heritage, we believe it is our responsibility to be at the vanguard of sustainable luxury.
Yet, you employ staff who lack everything that is stated.

I purchased the Tiffany beaded necklace in September of 2020 thinking it would be a quality product that I could pass on to one of my daughters. 21 months after purchase, I am having it repaired. I was surprised when two of the beads rolled off while simply shifting the necklace to reposition it on my neck. This is not the quality product expected. The $400 price tag is far too much for this caliber of workmanship. The company does not stand behind its product. Politely offering to fix a $400 necklace that should not have broken, at a charge to the customer of $60 to $120 is not a good solution. Do Not Waist Your Money.

After a long time debating, I finally gave in and bought a Tiffany Blue Double Heart Tag Pendant. I was so excited to own my first Tiffany product and was expecting great quality. I started wearing my necklace as soon as I got it last week and only wore it in the day time and take it out when I shower or workout and before I go to sleep and leave it in its bag as instructed. I don't use any perfume or cream as I am a healthcare professional. After just a few days, I noticed multiple scratches on the back of the two hearts, which I guess is normal as they keep touching each other but I was shocked to see that in one week I started getting tarnish around the hearts! I understand silver tarnishes but in one week?!? I called to see what can be done as I really was hoping that Tiffany would have much better quality and the lady just offered to have it assessed at the closest location which is 2 hours from my home. She sent me an email with instructions and options: 1) send it to the location to basically clean and pay for the shipping myself 2) buy their jewelry cleaner. I asked if there is any point in doing the former as it will tarnish again in one week and all I got was not necessarily. I honestly wish I didn't waste 300 dollars on a jewelry that does worst than a knockoff jewelry from amazon!

My daughter and I Had one of the worst experience's today 10/06/2020 at the Tiffany's location on Michigan Ave. From the first point of contact I sensed her unpleasant demeanor and then came the very unprofessional attitude and very cold answers to a few questions. Needless to say I didn't make a purchase because of her. And probably won't return to that location after that experience. Ironically she's African American and so are we.

ABSOLUTELY APPALLING CUSTOMER SERVICE: I bought my daughter the Return to Tiffany® heart tag toggle bracelet for her 18th birthday, at the beginning of May. It kept falling off, because the bar was not long enough! One day, around Christmas time, it falls off yet again and the main link, that holds the bark just fell off! I rung Tiffany Customer services. The lady was very apologetic and helpful and told me I could either post it back to them for repair, OR return it to a store. I did not wish to risk putting it in the post, seemed one extra unnecessary risk (they post it back to you, that would be worrying enough). Anyway, she said there would be no problem returning it to the store and did not give any deadline. During August we decided to take a trip to London (from South Wales) to return the bracelet - we decided to make a day of it and booked tickets for the Tower. This was the first opportunity we had, had since Covid restrictions made it possible. We went into the store in Westfield Shopping Centre, was kept waiting about 20 mins, only to be shocked by the Sales Assistants attitude. She told us that they would repair it for £25! Not a huge amount, I agree, but excuse me, my daughter had only worn the bracelet for about 5 months. She actually agreed that you could see there was no damage to the bracelet, it was just a clean break. But they didn't seem to see this was there problem. She did, supposedly, go to speak to the Manager twice, but still the answer was 'no'. They changed their story, from £25 was always chargeable, to it would have been covered if it was under a year. I obviously spelt out for her, that it had been Covid and we hadn't been able to get it back, she said we could have come to the shop anytime. When I asked why Customer Services hadn't told me there was a timeframe, she got a bit flustered and said, the companies policy had changed, in the last few months, but didn't enlighten me as to how. I would have asked for the Manager to come out and see me, but we were likely to miss our time slot for the Tower and actually only did make it, with 1 min to spare! I took the bracelet back home got it repaired by a local jeweller Richard Llynfi, and for £50 he also made a larger bar, to stop the bracelet from falling off. Shoddy workmanship and even worse customer service. Are Tiffany able to just rely on the custom of high rolling celebrities and don't care about all the people who bought what they thought were iconic/sentimental pieces for their children who came of age during lockdown! I doubt their business suffered and you think such a large company would show more compassion, as people hadn't been able to visit the store! Not less! My husband has bought me a couple of Tiffany pieces and my daughter had her eye on a few more, for her 21st etc, but never again!

I looked at "the great Tiffany's" website and all I have to say is that the website is complete garbage, the products all suck, $#*! I wouldn't even give any of that $#*! you have on there to my $#*!ing dog lmao! What a joke!

Unfortunately, the "Tiffany" name is no longer what it used to be. Their website lies about their delivery dates in order to trick people into purchasing items that can't be delivered on time. According to their customer service rep, it takes them "10 business days" (~ 14 calendar days) to process their orders even though the date their website guarantees is less than a week away.
I purchased a product online from them as a gift because their website told me it would arrive at least 5 days before I needed it. I sent them an email on the day it was supposed to arrive to inquire about the product's delivery status and mentioned I needed it in the next 5 days. After not receiving a response, I called the day before I needed it. The customer service representative told me the order was still being processed and wouldn't arrive until about 14 days after the day they originally told me.
They took no responsibility for their product being delayed, even though the delay was caused by them taking weeks just to process the order. They refused to expedite the order, even though they were drastically wrong about their delivery date. I would expect this type of customer service from Walmart, but I was under the impression TIffany would be more accomodating.

Bought a ring at west Edmonton mall and within 8 months there was a manufacturers flaw with the ring. Brought it in to get fixed and they charged me $300 to fix the flaw. As I am newly engaged and a nursing student I was not impressed with this. I had expected far better service as the reputation of Tiffany is the reason we chose to purchase there.