My daughter bought me the open heart earrings chain and bracelet set for Mother's Day and after a short period and a few times wearing the earrings they began tarnish. The chain got caught on my sweater and broke. I immediately replaces it with Tiffany's 24" sterling silver chain on September 2,2022. On November 23 the second chain broke. I called Tiffany's customer service and they said I would have to talk to someone in repairs they didn't have anything to do with that. I'm November 28 this is what I received: Dear -- JONES:

Thank you for trusting us with servicing your item. It will
Be worked on by our expert Tiffany craftspeople with
Sustainably sourced materials to maintain the beauty of
Your piece. The following reflects your item description
And service request:

* Item Description: SS CHAIN 24" LONG
* Item Condition: COM,WORN,TARNISH,SCRATCH,BROKEN CHAIN
* Service Request: REPAIR BROKEN CHAIN AND CLEAN & POLISH

We have reviewed your request and would like to present the
Following estimate which remains valid for thirty days.

Service Order Charge: $60.00
Sales Tax: 6.40
Shipping/Insurance: 20.00
TOTAL ESTIMATE: $86.40

As Tiffany & Co. Requires authorization to proceed, please click
On the link below to process your response.
If you proceed with the service order, please provide your method
of payment.
Once we have received your authorization, your order will be
Completed within 21 days.
https://services.tiffany.com/?services=US**************&

(Note: If your email service does not allow you to click on the
Link, please copy and paste the link onto the address bar of your
Web browser and press ENTER.)

Our terms and conditions are as follows:

We are accepting the item described above for the purpose
Of servicing your merchandise, and if necessary, providing
You with a servicing cost estimate.

If an estimate is required, we may clean the item before
Conducting our examination. After we have examined the
Item, we may provide you with a written estimate of the
Cost and time involved, although we reserve the right not
To estimate. We will not commence any work until after
You have given us your authorization.

Our examination of the item has been and will be limited,
And neither this receipt nor any document or statement
Made with respect to any service shall constitute our
Appraisal or opinion as to the genuineness, value,
Manufacture, provenance, age or value of any item
Received or serviced or of any stone contained in any
Item.

All replaced parts will be returned to you upon request,
With the exception of those parts that are retained to
Obtain benefits under a third-party manufacturer's
Warranty program.

In the event an item is lost, stolen or damaged while in
Our possession we reserve the right to replace it with an
Item of like kind. IF WE ELECT TO DO SO, THAT SHALL BE
YOUR SOLE AND EXCLUSIVE REMEDY AND YOU EXPRESSLY WAIVE
ANY CLAIM FOR EMOTIONAL, CONSEQUENTIAL OR OTHER DAMAGES.

Should you have any questions, please telephone a Client
Services Associate at *******000, Mondays through Fridays,
Between the hours of 9:00 a.m. and 6:00 p.m. EST, or send an
Email to *******@Tiffany.com.

Sincerely,

Tiffany & Co.
Client Services

So in less than 2 months they are saying the chain was WORN,TARNISH,SCRATCHED (BROKEN - that's why it was sent in). INCORRECT!

I will NEVER purchase anything else from Tiffany's and I will discourage all my friends and family to never buy anything from them because it's a waste of money and the only way they stand behind their product is if you pay more money.

ABSOLUTELY APPALLING CUSTOMER SERVICE: I bought my daughter the Return to Tiffany® heart tag toggle bracelet for her 18th birthday, at the beginning of May. It kept falling off, because the bar was not long enough! One day, around Christmas time, it falls off yet again and the main link, that holds the bark just fell off! I rung Tiffany Customer services. The lady was very apologetic and helpful and told me I could either post it back to them for repair, OR return it to a store. I did not wish to risk putting it in the post, seemed one extra unnecessary risk (they post it back to you, that would be worrying enough). Anyway, she said there would be no problem returning it to the store and did not give any deadline. During August we decided to take a trip to London (from South Wales) to return the bracelet - we decided to make a day of it and booked tickets for the Tower. This was the first opportunity we had, had since Covid restrictions made it possible. We went into the store in Westfield Shopping Centre, was kept waiting about 20 mins, only to be shocked by the Sales Assistants attitude. She told us that they would repair it for £25! Not a huge amount, I agree, but excuse me, my daughter had only worn the bracelet for about 5 months. She actually agreed that you could see there was no damage to the bracelet, it was just a clean break. But they didn't seem to see this was there problem. She did, supposedly, go to speak to the Manager twice, but still the answer was 'no'. They changed their story, from £25 was always chargeable, to it would have been covered if it was under a year. I obviously spelt out for her, that it had been Covid and we hadn't been able to get it back, she said we could have come to the shop anytime. When I asked why Customer Services hadn't told me there was a timeframe, she got a bit flustered and said, the companies policy had changed, in the last few months, but didn't enlighten me as to how. I would have asked for the Manager to come out and see me, but we were likely to miss our time slot for the Tower and actually only did make it, with 1 min to spare! I took the bracelet back home got it repaired by a local jeweller Richard Llynfi, and for £50 he also made a larger bar, to stop the bracelet from falling off. Shoddy workmanship and even worse customer service. Are Tiffany able to just rely on the custom of high rolling celebrities and don't care about all the people who bought what they thought were iconic/sentimental pieces for their children who came of age during lockdown! I doubt their business suffered and you think such a large company would show more compassion, as people hadn't been able to visit the store! Not less! My husband has bought me a couple of Tiffany pieces and my daughter had her eye on a few more, for her 21st etc, but never again!

Great website!