• Tidebuy

Tidebuy

Overview

Tidebuy has a rating of 4.01 stars from 1,627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tidebuy most frequently mention customer service, online store, and wedding dress. Tidebuy ranks 30th among Women's Clothing sites.

  • Service
    400
  • Value
    391
  • Shipping
    398
  • Returns
    309
  • Quality
    388

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
16
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What reviewers want you to know

Positive highlights

  • I think it's a fabulous site with a lot of good items.And the customer service was so soon.
  • The women shoes from tidebuy online store are certainly some of the very best options to consider today.

Critical highlights

  • I ordered a wedding dress (June 2013) and received the wrong one.
  • I got SO scared about my prom dress that I wouldn't wanna risk it again with anything else!
How would you rate Tidebuy?
Top Positive Review

“Wow!”

Kristina S.
9/29/19

I was very hesitant to order from this place. I preferred two dresses at separate times. Both came well before I expected (3 weeks) and both were gorgeous! They are well made and look like the pictures. Highly impressed.

Top Critical Review

“Ordered Coffee Bean Grinder, Never Received!”

David W.
5/22/23

I ordered a coffee bean grinder, They gave me a tracking number of AS750148128CN. They claim product was delivered March 31,2023. It was not delivered, and I have Ring cameras to prove it wasn't received. Sent multiple emails to some person using the name "Ni Hao" at email address: NI HAO' <*******@outlook.com>. Mr. Or Ms. Hello claimed they would refund my purchase and despite multiple email correspondence it still hasn't been refunded. This website is a scam!

Reviews (1,627)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (176) wedding dress (98) women shoes (13) prom dress (36) return policy (21) evening dress (19)
Thumbnail of user esmed
1 review
4 helpful votes
June 4th, 2016

I want to compliment Tidebuy on order number *******.

I ordered 37 dresses as stock for my dress shop. I requested that they all be shipped together to arrive at my premises at the same time. I got very worried when it took longer than my previous order with Tidebuy. Then I read very negative feedback on the internet and got even more worried! But, when the order arrived, I was completely satisfied. They sent all the dresses together (as I requested), the quality of the dresses are very good and I received the correct colours and sizes.

Tidebuy, thank you very much for your effort! I will definitely order from them again.

Service
Value
Shipping
Quality
Thumbnail of user natashac27
1 review
1 helpful vote
November 23rd, 2016

I was very skeptical about ordering my wedding dress online. However a colleague at work encouraged me to visit this site. I fell in love with the options and my found my dream dress. However it was only afterwards when I had ordered the dress and everything that I saw the same dress on another website for less. Nevertheless I will encourage everyone to shop on tidebuy. I was no disappointed and the customer service was excellent. They answered all my questions

Thumbnail of user brendab68
1 review
10 helpful votes
March 27th, 2016

No paper work came with item to do any return

Thumbnail of user irenef5
1 review
1 helpful vote
September 3rd, 2014
Verified purchase

Chocolate brown is a neutral color with a sense of cordial feeling. The drape material is soft and comfortable. The halter design not only perfectly displays the sexy clavicle of the female, but also plays a role in lengthening the neck line. This dress highlight women' S curve perfectly.It can show my slim figure perfectly. The quality of the dress is the most important thing that I am satisfied.

Thumbnail of user ha9584
1 review
6 helpful votes
March 8th, 2016

After our last review, the website contacted us and promised to solve the problem as soon as possible. They apologised and made sure that everything would be fixed and they would work it out, and they actually did. We received our order within the following week to the address we provided. Not only that, they also gave us a coupon code voucher to satisfy us.

We are pleased with how the team was very caring and thoughtful, and although we were so mad and unpleased with their service, they tried to overcome the problems in a good caring way.
We thank them for understanding, and we hope they do not repeat what happened again!

Thank you,

Thumbnail of user tidebuyt
tidebuy t. – Tidebuy Rep

Dear customer,
We're so sorry for the inconvenience we brought to you and our customer service will discuss a satisfying solution for your order. Thanks for your patience.

Best regards,
Tidebuy team

Thumbnail of user krystalh5
1 review
0 helpful votes
May 18th, 2015

Ordered my dress on 5/4. They said it should take about 5-15 days to get here, and I just received it this morning on 5/15. Should've ordered a custom size, because now I have to get some minor alterations, but definitely a beautiful dress and cheap considering a similar dress was $400 in the bridal salon and I only paid about $125

Thumbnail of user bisib
1 review
0 helpful votes
May 2nd, 2017

Whaoooo, l just ordered and received this beautiful wedding dress for my niece
And l must say l was very impress with the dress. The dress is so beautiful and true to the design, the delivery was quick also. The only reservation l have is that this company need to improve on how to package valuable product like this, it was delivered in regular delivery plastic package, it could have be easily damage with water, stain of some sorts or even dust during delivery. But in all it was money well spent, thank you for making beautiful and elegant dress.

Thumbnail of user patrickj37
1 review
0 helpful votes
February 19th, 2016

After getting a reply from them was explained they were on holiday of spring festival and items were shipped as soon as they returned to work

Thumbnail of user tidebuyt
tidebuy t. – Tidebuy Rep

Dear customer,
Thanks for your review here and we are so sorry that we didn't satisfy your expectations. We've reflected your problem to your exclusive customer service on our side, and they will contact with you as soon as possible. Thanks for your cooperation.
Have a nice day!

Best Regards,
Tidebuy Team

Thumbnail of user stefv3
1 review
6 helpful votes
August 9th, 2016
Verified purchase

I rececently purchased a wedding dress on tidebuy.com and what an amazing experience.

I placed the order on the 8th of July and received the dress on the 21st of (it was shipped on the 19th)

The dress was absolutely amazing. A little thread here and there that needed cutting but overall it was very well put together and almost identical to the picture online.

There customer service department also good, communicates extremely well with the client and always willing and able to assist. After sales good, provided all necessary docs for customs clearance when requested. This however I had to deduct a star for as I had to request the docs more than once and it had to be requested. It should automatically be sent once the order had gone through.

Thumbnail of user saharf1
1 review
0 helpful votes
July 27th, 2015
Verified purchase

I loved this dress so much and did recommend your site to many of my freinds. The custmoer services and shipping time is really good.

Thumbnail of user sabrinab4
2 reviews
7 helpful votes
November 8th, 2015

The dress is beautiful! Good quality. Looks like I paid twice the price for it! Very happy. I am on an overseas base, so I expected to wait a long time- (which is why we ordered the prom dress early) Delivery was faster than expected. Fit was as expected.

Thumbnail of user brendal9
1 review
24 helpful votes
January 12th, 2012

I don't know how to explain this but I'll try. The quality of the wig is very good. It actually feels like real hair; it's so soft and smooth. But it's still very obvious that it's a wig. I don't know if it's because it's too shiny or the construction of the cap but when you put it on, there's just something off about it. I still gave it 4 stars because as a wig, it is very good quality. However, I know I won't be using it outside of costume parties.

Thumbnail of user mirandae3
1 review
5 helpful votes
November 25th, 2014
Verified purchase

I have bought a jacket from Tidebuy, it arrived 3 days after placing my order with cheaper shipping, I was so happy with that. The items are awesome and the size suits me very well. Their pricing was relatively cheap and their customer service is awesome - I had a lifetime 10% off code which they helped me to find after I lost it. Good service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethh108
1 review
1 helpful vote
August 1st, 2016
Verified purchase

Love all i bought was exactly same as displayed, though wasn't happy with shipping items different days as i had ordered and paid all same time.

Thumbnail of user kathieb1
1 review
1 helpful vote
September 4th, 2013

I ordered a ball dress for my daughter's school ball last year and was very pleased with the result. I am in NZ and it took 3 weeks to have it made and delivered. The fit was perfect, colour correct and the sewing excellent quality. Have since lost a couple of the diamante beads and Tidebuy will send replacements for cost of shipping only. No way could I get the same dress in NZ for the price so great result.

Thumbnail of user normay
1 review
1 helpful vote
August 25th, 2014
Verified purchase

This dress has came just one week before expected day. It is very beautiful and amazing wedding dress. Very good quality, very very very very beautiful. It looks better in reality than at the picture. I have just bought them because the price was much lower than a real bridal store, but when I opened the box I was suprised so much. So grateful with Tidebuy. Thank you!

Thumbnail of user emilliac
1 review
2 helpful votes
October 25th, 2014

I order plenty of items from tidebuy online as often as I can (when I have enough money). I try my hardest to stay away from the mall so online shopping has become the best thing for me.

Number one: tidebuy is completely cheap. Dear God. Seriously, since when is a piece of lace sown together considered an item that should be $20? A little ridiculous, but I still love the products.

The website is user friendly. Easy to navigate and easy to order. Shipping is a little costly, but decent. They usually deliver my orders within the first work week so that's good. Overall, good site.

Thumbnail of user marciam7
1 review
0 helpful votes
August 20th, 2014
Verified purchase

A great dress! The combination of the two colors that symbolize life and purity, a product that has all the necessary elements to astound any other gown when entering in the field of view! Dressed in this gorgeous evening gown, I felt very graceful, full of charm and I was able to move freely in an undulating form, full of eroticism and sensuality!

Thumbnail of user maryr276
1 review
12 helpful votes
January 14th, 2018

A refund in exchange for four star rating: this is how things work in China. For three weeks I tried to get customer service at TIdeBuy to follow their own stated procedure and issue a return authorization number and give me the return address.
Their first message said "Now i can give you 2 advice.
Firstly, you can keep the item and place a new order and we will give you a nice discount. Secondly, you can send the item to us to change a large one. But you need pay for the return shipping fee and the new item shipping fee. We will process the item to you after we receive your return item." (December 26)

I wrote back stating I wanted to return the item and get a refund, not a replacement. As of January 12, they still refused to send a return authorization number and address. When this review went live, I suddenly got the following message: "In this case, you are our valued customer, i am willing to refund product price for you. Which be $23.75 and you kindly can keep it at the same time.

If it was accepted, please change the review to be "4 stars". Once the review was changed, please let me know and i will immediately refund for you. Waiting for your reply~ Thanks a lot."

Buyer beware! There's no international Better Business Bureay.

Thumbnail of user andreab63
1 review
5 helpful votes
July 20th, 2015
Verified purchase

I have really enjoyed shopping and receiving my merchandise on tidebuy.com The only thing I would complain about would be their return policy. I have tried to return a dress that did not fit me but it came back to me and I haven't gotten a refund yet.

Thumbnail of user chrisy11
1 review
2 helpful votes
October 22nd, 2014

I received some super cute work out clothes from this site. The quality is excellent, the fit is great and look forward to shopping again!

Service
Value
Shipping
Quality
Thumbnail of user chr5635
1 review
2 helpful votes
September 5th, 2015
Verified purchase

I ordered a trumpet lace wedding dress from Tidebuy.com after a friend suggested the site to me... I was quite quick to order and quick to pay online, and I've never purchased anything online... So, I was very skeptical of the quality, color and size after seeing some negative reviews. I ordered it to be shipped through expedited shipping. I got my dress yesterday, surprisingly earlier than the estimated delivery date... and as soon as I saw it, I fell in love with it... iy was very well tailored and the quality is over the top. Couldn't believe how cheap it was... It is a bit too large for me. But It's Ok I'll have it adjusted by a local tailor right before the wedding...

Thumbnail of user antoniaw
1 review
23 helpful votes
September 22nd, 2014
Verified purchase

I know tidebuy from a website blog and the pictures were so wonderful so I bought a dress just the one. But the dress's color was a little different when i received it.The quality was so good except the color.

Thumbnail of user brookb
2 reviews
7 helpful votes
November 28th, 2014
Verified purchase

Tidebuy really gives me one good surprise and leave me the best impression of all the online shopping stores. Definately, I am sure that Tidebuy is great, cheaper price than any other stores, the items have good value + the good shipping. Sounds great and next time, I will buy some new items from there!

Thumbnail of user corinnas2
1 review
1 helpful vote
March 5th, 2015

Let me say I am extremely appreciative to everyone who helped me at tidebuy. They saved me from a miserable existence because that is what my life would have been made by my daughter if tidebuy hadn't come through like they did.

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From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.

Business History

Tidebuy.com is a cross-border e-commerce store for offering trendy fashion, clothes, shoes, dresses, bags, bedding, men’s, kids, and jewelry wigs, etc.
We provide multiple languages ​​such as English, Japanese, French, Spanish, Arabic, etc. Meanwhile, we ship to over 200 countries worldwide!
We engaged in providing a better customer service and better quality items at affordable value.
With advanced technology system, experienced operations team, sales team and efficient logistics services, Tidebuy.com has quickly become a leader of cross-border e-commerce.
Thrilled by our rapid and steady growth, we will continue to offer an extensive product selection and follow the international trends closely. We strive to provide our customers with quality products at the best prices possible.

Company Representative

Thumbnail of user tidebuyt
tidebuy t.
Typically does not respond to reviews

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