• Tidebuy

Tidebuy

Overview

Tidebuy has a rating of 4.01 stars from 1,627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tidebuy most frequently mention customer service, online store, and wedding dress. Tidebuy ranks 30th among Women's Clothing sites.

  • Service
    400
  • Value
    391
  • Shipping
    398
  • Returns
    309
  • Quality
    388

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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What reviewers want you to know

Positive highlights

  • I think it's a fabulous site with a lot of good items.And the customer service was so soon.
  • The women shoes from tidebuy online store are certainly some of the very best options to consider today.

Critical highlights

  • I ordered a wedding dress (June 2013) and received the wrong one.
  • I got SO scared about my prom dress that I wouldn't wanna risk it again with anything else!
How would you rate Tidebuy?
Top Positive Review

“Wow!”

Kristina S.
9/29/19

I was very hesitant to order from this place. I preferred two dresses at separate times. Both came well before I expected (3 weeks) and both were gorgeous! They are well made and look like the pictures. Highly impressed.

Top Critical Review

“Ordered Coffee Bean Grinder, Never Received!”

David W.
5/22/23

I ordered a coffee bean grinder, They gave me a tracking number of AS750148128CN. They claim product was delivered March 31,2023. It was not delivered, and I have Ring cameras to prove it wasn't received. Sent multiple emails to some person using the name "Ni Hao" at email address: NI HAO' <*******@outlook.com>. Mr. Or Ms. Hello claimed they would refund my purchase and despite multiple email correspondence it still hasn't been refunded. This website is a scam!

Reviews (1,627)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (176) wedding dress (98) women shoes (13) prom dress (36) return policy (21) evening dress (19)
Thumbnail of user davidw5160
2 reviews
2 helpful votes
May 22nd, 2023

I ordered a coffee bean grinder, They gave me a tracking number of AS*******CN. They claim product was delivered March 31,2023. It was not delivered, and I have Ring cameras to prove it wasn't received. Sent multiple emails to some person using the name "Ni Hao" at email address: NI HAO' <*******@outlook.com>. Mr. Or Ms. Hello claimed they would refund my purchase and despite multiple email correspondence it still hasn't been refunded. This website is a scam!

Tip for consumers:
Don't buy from this site!

Products used:
Nothing. Not received!

Service
Value
Shipping
Returns
Quality
Thumbnail of user keericks
1 review
0 helpful votes
September 6th, 2023

I ordered a chair and waited over a month, tracking the package which was supposedly coming from China. The tracking information said the package had been delivered, however, I never received the package (and was home at the time it said it was delivered). I have repeatedly requested a refund and have not yet received one after months of waiting (I was told a refund would be issued.)

Products used:
Never received order

Service
Shipping
Thumbnail of user kristenquartararo
1 review
5 helpful votes
March 1st, 2023

Do not buy anything from the website Tidebuy. It is 100% a scam. I was trying to order a compact treadmill and it told me my order cannot be processed at this time. However, my credit card company contacted me letting me know that someone was using my credit card in Great Britain for gas in the same amount of 79.99 do not buy anything from these scam artist unless you want to get scammed!

Thumbnail of user kuhlairel
1 review
0 helpful votes
August 25th, 2023

Like I'm actually flabbergasted because I'm usually the type of person to never fall for stuff like this. But low behold i'm out 80 dollars. I order this in March, said delivered on April. Never got it so I contacted customer service. So they were very enthusiastic and said they would issue a refund for me. I waited and waited, and I contacted them for now going on 4 months and they slowly stopped responding. I'm still emailing in hopes they will refund me for my order that never came. I'm honestly so confused. Like if you guys are a scam company, then why even respond? Why not just ignore the customer support emails? I'm honestly more confused than angry, because they seemed genuinely like they were working on my issue and responded back and forth for months. And said they would "hurry and rush for a refund" or something. So yea. I don't know what the point of telling me that was for but yeah... stay away from this company! It's 100% totally a scam, and still can't believe this happened to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marka2617
1 review
3 helpful votes
March 8th, 2023

So the China mans game is to lure you in with ultra low prices that seem reasonable maybe a used item or refurbished. When you realize you have been scammed they drag their feet on refunding the money... hopefully your credit card company will fight for you? The profit for Mr. China man is to hold your money as long as they can an invest it, hoping to make a profit off the interest earned. The more people they can scam and the longer they can hold your money the more interest they can earn. Americans are not stupid people were just too trusting!

Tip for consumers:
Do not do business with this company Scam alert!

Products used:
Castle sentry pellet stove "Used"

Thumbnail of user tonyap215
2 reviews
3 helpful votes
May 2nd, 2023

I ordered a kebonnixs incubator from them. It shipped! I followed the tracking. It was delivered. I just don't know where it was delivered. I contacted them via email. Really nice gentleman said he would send a refund. That was a month ago. Now they are ignoring my emails. I'm sure I'm in the spam folder.

Tip for consumers:
This website is a scam. I won't go near it again.

Products used:
I didn't receive the kabonnix incubator. So I haven't used anything from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jameso1442
1 review
3 helpful votes
April 27th, 2023

I bought a pair of subwoofers took a month and a half to not even get here I was given a website and a tracking number that wasn't even real when something did finally arrive. I had to pay the postage $5.10 to the mailman and it was a pair of sunglasses. I'm still trying to remind them daily that I need a refund they keep telling me that they get so many emails that they need a reminder to refund me which I think is bull crap it's a scam company do not order anything from them. 289.00 of my hard earned money just gone for no reason.

Tip for consumers:
I hope people don’t use this website for anything they’re worthless scammers

Products used:
Nothing my stuff never came .

Thumbnail of user fucko58
1 review
1 helpful vote
May 1st, 2023

Never received items purchased. Tracking says it was delivered but never showed where the shipment came from or cities it went through or ended up. Definitely not where it was supposed to. Was told it must of been lost and they would refund. Of course that didn't happen. Had to dispute the transaction through my bank.SCAM COMPANY!

Tip for consumers:
Scam!!!!!

Products used:
Nothin, it’s a SCAM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user htconexplus1972
1 review
2 helpful votes
May 2nd, 2023

Took the money and never delivered the item.
Now in dispute
After waiting more than a month
They never answer your emails.
Stay away from them.

Thumbnail of user prlady1127
1 review
1 helpful vote
May 11th, 2023

Purchased some pots and pans. With promises that never came. I contacted the company which told me that I should receive in a week, then another week, over and over the same promise. The promise of a refund. To no avail. What a scam!

Products used:
Pans an pots

Service
Value
Shipping
Returns
Thumbnail of user cindij25
1 review
0 helpful votes
May 5th, 2023

I ordered a cot from them and never received it. But you can believe it didn't take but a minute to take the money off my card

Service
Value
Shipping
Returns
Thumbnail of user stephanies3218
1 review
1 helpful vote
June 24th, 2023

They are scamming people do not order anything from these people if you track you items my product is still in china a that was 3 weeks ago smh!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyam1
1 review
1 helpful vote
April 17th, 2023

Paid for the pressure washer and three months later I was told it was delivered so no refund. The seller assured me time after time the washer was coming even after the date kit was supposed to have been delivered. You will never get a pressure washer nor any money back. S Miller

Tip for consumers:
DO NOT BUY FROM THIS SELLER THEY ARE A CLOTHING AND FASHION STORE AND ARE OUT TRYING TO ADD TOOLS WHICH ARE NEVER DELIVERED SAVE YOUR MONEY!!!!

Products used:
pressure washer paid for never arrived

Thumbnail of user mark281969
1 review
1 helpful vote
May 12th, 2023

I bought an item, after weeks and weeks the tracking showed it was delivered at 4am. Never was. Promised a refund and it never happened. This company steals your hard earned money! Don't deal with them!

Products used:
3" chlorine tablets

Thumbnail of user davidc2672
2 reviews
0 helpful votes
August 15th, 2023

I paid for a Ring Phone video doorbell online, the 17TRACK took forever to update & then said DELIVERED.

Thumbnail of user shielag6
1 review
15 helpful votes
June 1st, 2020

Aftr ordering and taking charge in my credit card, they said order not available. When i replied to cancel and refund my money, they did not reply at all for any update since May22! I'd like to believe that this company is real and true to what they advertise. But their way of communication is very very bad! They cannot reason that this is about the crisis! Everybody is affected.

Tip for consumers:
share to everyone about uour experience with this company.

Products used:
not even updates of what is going on with the items i have ordered

Service
Value
Shipping
Thumbnail of user jacquelineh363
1 review
19 helpful votes
December 14th, 2019

Don't buy anything from here. Ordered a wedding dress off this site since my friend ordered hers on here. Dress looks nothing like the picture, wrong color, cheap material. They ask for basic measurements but don't ask you for every single thing so the dress doesn't even fit my arms. They never asked me for arm measurements. It's too big and too small for me and the top where your boobs go is completely see through! Who would wear something like that?

Thumbnail of user noneede
1 review
10 helpful votes
May 23rd, 2020

Tidebuy is crysta-likes.com_ they're scammers!
Stay away!
Product never arrives, email bounces back

Dodgy bloody wan chai Asians!

Luckily my credit card company refunded me my money.

Burn in hell tidebuy you scammers!

Thumbnail of user karens3132
2 reviews
27 helpful votes
April 28th, 2023

Tidebuy is located in Great Britain and they are not running this business above board. I ordered a mobility scooter and tracked it for a solid month. Then it hit the USA and China's tracking number is no good here. My local USPS said it would weigh too much so if it came to them, it would be sent back. UPS And FEDEX were equally useless. THERE IS NO WAY TO RECEIVE ANYTHING PURCHASED FROM TIDEBUY.

If they're in Great Britain, why was my purchase coming from China? Is Great Britain just a cover or a fake address to use for a front?

WHILE THAT IS THE CASE, WHAT ARE THEY DOING WITH THE MONEY CHARGED TO USA ACCOUNTS?

I finally found a working email to contact and they said it was lost. Trust me, nothing was lost. They say that they will refund me and they better make good on that!

Tip for consumers:
BUYER BEWARE

Products used:
None received

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesmurr1974
1 review
1 helpful vote
July 17th, 2023

I ordered a 212cc predator engine for my minibike from these Chinese mother$#*!ers they gave you all these promises and never deliver on what I ordered. Typical behavior from a company based in BEIIJING...

Thumbnail of user ts638
1 review
4 helpful votes
January 20th, 2021

Do not under any circumstances order anything from this company of sharks. I sent an item back that was not to my liking. They have tried every tactic to stop from paying me back. I tracked the item to them with proof of sending and they claim that because I didn't get permission to send it back they will not refund the 40 pounds. I have reminded them that under British law I am entitled to a refund. I will be taking legal advice through the ombudsmen and any cost incurred by me will be costed to there company. I have never been so disgusted with a bunch of retail sharks in all my life. Once again do not give these robbers your money. They are sharks. Terry strange herne bay Kent England.

Thumbnail of user riccardor13
1 review
3 helpful votes
September 18th, 2021

It's a scam. Don't buy anything on this website. Ordered some stuff and never received them. Stay away from it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user crystalc302
1 review
5 helpful votes
June 9th, 2020

Aka mix oko. We ordered a 22" doll with closed eyes and open mouth. The first picture is what we received. The 2nd is what we ordered The doll is barely 10". The company will not respond. The site says you have to email for a return address. It has been 4 days since I emailed and still no reply. I emailed after ordered to inquire about shipping information and never received a reply then either.

Thumbnail of user hazelm54
1 review
5 helpful votes
April 3rd, 2019

Bought a skirt from the taidobuy (in Japanese), which actually tidebuy (if you changed the language to english). Skirt was completely different from what was shown (u can judge yourself from the photos below). Decided to return the skirt right away. Was told to keep the skirt and refund partial to me in 1-2 weeks. In order to save all the troubles, unwillingly settle for the partial refund but even after a month, no refund was made. As a consumer, completely disappointed!

Thumbnail of user carole242
2 reviews
9 helpful votes
September 22nd, 2020

Delete this company. Starting chemo so ordered Dolly Pardon wig in March received end of May. Not what I ordered smelly and disgusting. Sent back they received it in June. Took $20.00 off $75.00 price. After over 200 computer generated emails NO REFUND! Filed complaint with the California BBB... What a terrible company

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From the business

Visual enjoyment for all. But wearing the best for yourself, focus just on you.
Here are wedding dresses of all kinds, all sizes and all styles.

Business History

Tidebuy.com is a cross-border e-commerce store for offering trendy fashion, clothes, shoes, dresses, bags, bedding, men’s, kids, and jewelry wigs, etc.
We provide multiple languages ​​such as English, Japanese, French, Spanish, Arabic, etc. Meanwhile, we ship to over 200 countries worldwide!
We engaged in providing a better customer service and better quality items at affordable value.
With advanced technology system, experienced operations team, sales team and efficient logistics services, Tidebuy.com has quickly become a leader of cross-border e-commerce.
Thrilled by our rapid and steady growth, we will continue to offer an extensive product selection and follow the international trends closely. We strive to provide our customers with quality products at the best prices possible.

Company Representative

Thumbnail of user tidebuyt
tidebuy t.
Typically does not respond to reviews

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