About the Business
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
I bought 2 tickets on Saturday to a show at the Hollywood Bowl on Sunday. It said "you got the tickets" and all that however they were NEVER delivered. I contacted TickPick support early Sunday morning to say I still hadn't received my tickets. Someone replied a short time and said they would look into for it for me. And then I NEVER heard from them again despite 3 more follow up emails! On Monday they replied and said oh sorry their shift ended shortly after they sent that email so that's why they never replied… Uh great, so maybe hand it off to a colleague then? So I had to CANCEL my date last minute which made me look foolish and embarrassed, with huge disappointment all around. And guess what? They STILL haven't refunded me for the tickets I bought! No replies since the first email on Monday (it's now Thursday) despite my follow ups. This is truly one of the WORST customer experiences I have ever had! I should add that I have used TickPick many times before without issue, but this one was an absolute trainwreck on every level.
Awesome! It was really quick process on the app and quick system in the entrance.
Accidentally found TickPick while looking to purchase Pine Knob Theatre tickets. Lucky me! Got a great pavilion location with NO fees. Accurate, timely ticket delivery.
Very good first experience.
Will be putting to word out to my peers.
Everything went as it should. No issues were experienced. Would use again.
The mobile app is user friendly and so easy to use. I love that you can view "where" the tickets are in the venue!
Great Experience and Happy with my choice in a sea of choices!
It was very easy to find my tickets. I found great location and no booking fees. The best, definitely I Will use it again
Great facility, professional and friendly staff at Polar Park!
First time using tick pick and it was easy and great!
The app was easy to use. I had a great time at the ballpark
Todo estuvo super fácil y sin las horribles comisiones de Ticketmaster
View from seats at Minute Maid Park were excellent. View included all score boards, video screens, full field and dugouts.
Ordering the tickets was easy, prices were good and I really like that they didn't charge a service fee.
The tickets were all done digitally on my phone and available on the MLB ballpark app.
One thing I was a little disappointed about was that you had a promotion for $10 off your first order which I did not receive.
AMAZING! 1000/10. My sister and I had an absolute blast seeing Kane Brown. Would 100% see him again.
Grabbed last minutes tickets for Carrie Underwood when other plans fell through. Tickets were delivered within minutes and at a great price. Like the fact that there are no additional fees!
I have to admit, this is the first time I've used tick pick and was a lil concerned about showing my tickets on the mobile and having a problem at the gate, being my kids first concert. We went right in without a hitch and enjoyed the show. Thank you
My husband wanted to surprise me with last minute tickets to a concert in Virginia Beach for our anniversary. The headliner for our event was scheduled to go on at 9pm so we were looking for last minute deals on various sites. All other ticket brokers (Stubhub, Gametime, Seatgeek, etc) cut off ticket sales before 8:30pm. This should have been the first red flag. Nonetheless, shortly before 9pm, we decided to purchase tickets on TickPick for over $800 as a last resort, with the expectation that they would be delivered in 5-10 minutes and we could enjoy the show. It ended up being a complete disaster. The tickets were not delivered until over halfway into the headlining set and customer service was not helpful. We were told that TickPick allows a lengthy grace period for sellers to deliver the tickets (even after the event has begun), and that we would not be eligible for a refund or even a credit. None of this was stated at the time of purchase (otherwise we would not have bought them). We are now out over $800 despite missing 75% of the concert due to TickPick's slow delivery and lack of caring about their customer service and buyers. If you are planning on using a ticket broker, use a competitor that is responsible so you don't waste your money on a disaster experience. This was our first and last time using TickPick.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members