We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
Everything was well done easy to get the tickets I was very pleased with the way it was handled
Ticket price listed is what I was charged. NO hidden fees. No problem entering venue. Great seats, good times had all around.
It was my first time using the service. I purchased two tickets to a college football game. The price shown was what I paid, no hidden fees! The tickets transferred to me with no problem. I will use this service again and recommend it over Stubhub.
I had the best time surrounded by great people and enjoyed the game. I didn't realize how close I was to the field until I got there
First time using this platform. I'm very satisfied with the service
I purchased tickets extremely late and the entire process was quick and without hassle! I also enjoy the upfront cost without hidden fees.
The process was easy and convenient. Great experience
Found cheap tickets for baseball game, an no extra fees. Love it!
Loved the whole experience and the simplicity of the process
Bought the tickets early in the morning and they were available within 5 min or less. Will continue to buy here.
Amazing evening. Thank you for all of your help. I appreciate the care taken when my tickets were delayed.
So much fun good seats and great vibes. I will go back and use tick picks site again
Tickets were great, just as described, and no hidden fees.
Great seats at an amazing price. Delivery was seamless and practical.
We found great seats for a good price. The ticket delivery was easy. Thanks!
I have bought from TP many times. It is always easy to find what I am looking for. It is easy to see the final price. Will continue using them.
Great concert, smooth transaction with tickpick. Easy transfer of tickets, and seats were great
Love the all in feature! Quick ticket transfer. Best prices for events.
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.