About the Business
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick Reviews Summary
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
Purchased two single seat tickets for the New Orleans Eliana C's Los Angeles Lakers NBA tickets and the tickets were invalid. I flew down from Kansas City specifically for this event and not receive the service you were supposed to provide.
I was buying tickets for a concert after coming here from another page because of the fees. I was looking at different tickets and eventually decided, but got my tickets mixed up somewhere before checkout and started the payment process. Normally this would be no big deal because places have a "Review Purchase" page right before the end where I could have backed out. This page didn't exist so I accidentally bought a ticket for the wrong seat, and since this is resale I couldn't refund or cancel the purchase. I would have liked that extra safety net, even if I never make this mistake again and have to click one extra time.
Easy purchase. As we are a society of immediate feedback, I would have liked to have had my tickets delivered in my email in less than the 10 minutes. Other than that one area for improvement, my experience was fine.
Makes ordering tickets a matter of a couple of clicks. The price see is the price you. No setting up an account and entering endless info. If you value your time and want to just buy tickets this is the easiest most straightforward way to do it.
Hi B. D, Glad to hear you had a great experience! Thank you so much for leaving this great review and for giving us an opportunity!
Bought tickets to a concert in Las Vegas and the tickets were supposed to be delivered within 48 hours. They were not. The seller apparently didn't have the tickets yet. TickPick did not inform me until I questioned why I didn't receive tickets. They said I would receive the tickets 2 days before the show. I did not. I inquired again and they told me that the venue does not release tickets until 24 hours before the show. This seems like something they (or the seller) should have known. Low and behold we are now 12 hours to showtime and I still don't have tickets. Honestly the worst experience I have had with buying tickets. I planned an entire trip around this concert (airfare and hotel) and now am in limbo. Very disappointing
Hi Michael,
We apologize that you had this experience, while we try to ensure tickets are delivered by the expected delivery date there are rare occasions when that date may need to be changed based on circumstance but even with such changes we guarantee delivery before the start time of your event as long as you purchased a reasonable amount of time before it begins. Your seller for this order did not originally have a transfer delay imposed on their tickets which is why the transfer date was different initially. Once we became made aware of the delay we let you know. We apologize for any confusion and we have added a credit for the delay to your TickPick account.
Absolutely great experience on more than one occasion. Customer Support are very helpful and everything was 100% genuine. I highly recommend Tick Pick for all your ticketing requirements.
Hi Ahmed, Glad to hear you had a great experience! Thank you so much for leaving this great review and for giving us an opportunity!
Simple, sweet and did I mention no extra fees! My go to anytime above the rest
Hi Tariq,
Thank you so much for taking the time to share your experience with us!
When I got to the event my tickets from my phone didn't work. I had to have the ticket office print them. Then when I arrived at my seats another group was sitting in them and had e tickets as proof. My family had to sit in far worse seats. I tried to contact you several times and got no one live to speak to. I will contact better biz bureau if you don't make things right. Was a big trip with my children that was ruined!
Event search and ticket purchase was easy including seat selection. No fees ensure I'll check TickPick first before StubHub, SeatGeek and all the others.
Hi Bruce,
Thank you for the review and for taking the time to write about your experience with us!
A+. Good selection. Able to navigate the site to the event I wanted quickly. Love not paying fees!
Hi Ryan,
Thank you so much for the review. We appreciate you and we are happy you enjoyed our service.
Great service, easy to navigate and buy. Will definitely keep buying here. The customer experience is pretty sweet
Hi Mario,
Thank you so much for taking the time to write about your experience with us. We are happy you were able to navigate through our website very smoothly.
Wish I could give negative star rating. Bought Ranger tickets for Jan game Rangers vs Hurricanes. Got ot MSG tickets were unavailable no response from Tickpick support. MSG customer service said tickets were used by someone else. Me out $300+. Tickpick takes not responsibility. 100% guarantee is a joke.
Hi d p,
We are terribly sorry for the experience you had and any trouble accessing the tickets for your order. The seller had confirmed the tickets were delivered to the email on file soon after your order was placed. We do not own any tickets on our site and for this reason, do not control the delivery process of tickets either. These tickets were valid for entry but we understand your frustration in regards to this.
My daughter bought tickets for the Utah Jazz game in February. She had worked hard for them and bought these for her dad at Christmas time. When the day of the game hit, yes she procrastinated, after all she is a teen, there were no tickets to be found. Even though they stated that these had already been transferred, they hadn't. My daughter only has one email account. Either someone ripped them off in the transfer process, or they have servers that are unsafe. We called customer service 3 times. The first time she spoke to the agent for an hour. The second time, I called an agent and got hung up on. The third time we spoke to an agent, they told us the tickets were already disbursed and they could do nothing for us. We asked for a refund. They stated we would only get a refund for $8. We asked for other tickets, they stated they couldn't give us any. So sad to rip money off from a teenager. Why don't you hold these tickets in an account so they could possibly be downloaded again? This makes no sense! This was a total waste of time and money. I wouldn't use them again... ever! So basically they stole my husband's Christmas present from his daughter.
Hi Anna,
We apologize for the experience you had trying to obtain your tickets. It looks like your tickets were transferred by the seller which we also received proof of delivery they had been sent to the email on file for the order back on 11/11, the day the purchase was made. Please make sure to always claim and accept your tickets as soon as they are sent so we can assist you if you have any trouble. We see that one of our representatives was able to look into this for you and fully refunded you since. If you have any more questions, please contact us at support@tickpick.com.
This site is specifically designed to protect the sellers and to make the company as much of a profit as possible. Immediately after my purchase of tickets I went to the venue's website to try to get a "view from my seat" type of thing. Not only did I find out that my exact seats were still available for purchase from the venue, but they were $245 cheaper for 4 tickets! I called TickPick customer service when I saw that and their response was "oh well!"
So basically I just spent $245 extra to have some a-hole now go to the venue's website and buy those tickets that they sold me, that they DON'T EVEN OWN YET! I am beyond infuriated. I could've bought 6 tickets directly from the venue for the price of 4 tickets on this website! Shame on you seller, and i will NEVER use TickPick again.
Hi Emily,
We apologize for any confusion, but we are a secondary market that doesn't own any tickets listed for sale on the site. I see that one of our representatives was able to look into this and refunded you in full for the order. We sincerely apologize for any negative experience you had using our service.
I've tried resale at Ticketmaster and StubHub and the fees were outrageous. With TickPick the process was less painful in the pocket.
Easy to purchase tickets to Spring Training and at a competitive price
Hi Dave,
Thank you so much for taking the time to write a review about your experience with us! We are happy you found the process easy and you were able to find the best prices for you.
Purchasing the tickets was no problem, I haven't received them yet since the event is in March that is why I did not give 5 stars
Hi Sandy,
Thank you for the review and we are happy that the transaction process was easy! We have looked up your order and it looks like the tickets will be ready in March before the event.
Easy. Accurate. I love that cost is all there. No surprise added fees at the end. Have used several times.
Hi Robert,
Thank you for the review, we are happy you were able to use our website and you were able to purchase with no hidden fees! We appreciate you.
So, I bought tickets to a UCLA basketball game -- downloaded, no problem. Then I bought tickets to a USC basketball game -- and that's when things went off the rails.
The tickets were mobile only. But that didn't work. So I tried 'claiming' them as printable. The seller 'transferred them to me -- but because I'd claimed them as printable and they were mobile-only, they disappeared into somewhere between the seller and me. TickPick couldn't do anything, I couldn't do anything, USC couldn't do anything -- at least not by phone.
The happy ending to the story is that when I got to the box office and showed them the email I'd printed out saying I'd claimed the tickets, they just re-printed real ones and it all worked out fine.
The "integration" between some college box offices and secondary sites like this one is definitely lacking -- but it's hard to pin blame (well, okay: mostly I blame SC).
Hi Jon,
Thank you for taking out your time and writing a review about your experience with us. We are happy that you were able to enjoy the game.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, Thank you so much for the great review, we sincerely appreciate it!