TicketStub.com

Bought Circus Tickets, Ringling Brothers & Barnum and Bailey tickets, for me and my two sons who are 7 and 13. Wanted to get in the first few rows and I knew that I would have to pay a premium for them since it was only a few days away. Talked to them on the phone and he was kind enough to walk me through the ordering process to find the best price. There's no one else that I know of who would go to such lengths. I'll be back, especially when the circus comes rolling around into town again.

My buddy decided to come in to Chicago last minute and I needed to find tickets to the Michigan vs. Northwestern game. I came across ticketstub.com and found the prices good and the site easy to navigate. My concern was getting the tickets in time, I called the number and was assured that would be no problem. I have since used them and have found the service and prices to be very good. If you need hard to find tickets I highly recommend ticketstub.com.

This site was so easy to use! Everything about it was so customer friendly, even the "caveman" like me could use it with ease! Its refreshing to find a website that makes it easy for ALL of us and with no issues or problems! Thanks Ticketstub!

Great site. Competitive market prices, seat maps, got tickets when promised. No problems. Return user many times. All great experiences.

I found TicketStub.com easy to use. My tickets we on time and my seats were excellent. Thx!

Hi Folks... my apologies for the delay in responding to these posts. I wasn't made aware of this site until recently. I will do my best to address these issues and if anyone ever has an issue with Ticketstub.com all they need do is call or email for a prompt reply.

We work with many brokers who list their inventory on our site. They are all expected to act professionally and respectfully. If they don't they are removed from the system as Ticketstub.com wants your time on our site to be as smooth and effective as possible. Your satisfaction is our goal.

Reply to #1) I'm sorry that you're unhappy with the location of the tickets you chose. But there was nothing misrepresented... we have the most current and up to date maps available of the venues. This way everyone can see the seat location before they purchase tickets. Ticketstub.com did not choose the seat location for you. But that is something we would have happily assisted you with to get a better location had you called for assistance. That is why we have our customers service and my direct line clearly listed on the site.

As to the pricing... as are all of the other ticket brokers out there on the secondary market and have priced our inventory competitively with others. Which is easily seen if you were to shop a few sites. When I speak with customers and they believe the prices are too high I always recommend they check out a few other sites for pricing. If you can find tickets cheaper elsewhere I have no problem with that... my goal is to have satisfied customers. Not unhappy customers who never return that we've been in business over 10 years shows we're treating people right.

#2) I do apologize about the timing of the delivery. Some of our brokers list tickets they have commitments to have and but don't have them in hand yet. We ask that they state the delivery time frame in the description area and on the receipt. I can only assume that is the case here and it took longer for them to get them than thought. That isn't ok with me that this happens... I prefer the customer has their tickets as soon as possible. The last thing I want to happen is something like what happened in your case. It's rare that this situation occurs but it does... in all of these cases that I've been made aware of we have successfully gotten the tickets to the customer in time for the event.

Regarding your calling "US" at 2 am in the morning. That leaves me a bit confused as to whom you were calling, as the customer service center has always just been open from 8 am to 9 pm. And my direct number is only available from 8 am to 10 pm. So it's not possible that you spoke to anyone in the Ticketstub.com office. The number you called was likely for the selling broker on your receipt. I wish you had contacted us about this experience, as I would have had it addressed immediately. There is no way I'll stand for that attitude being directed toward any Ticketstub.com customers. I am truly sorry you were treated with such disrespect and poor service.

#3) Ellen I apologize for that experience. As I said we do our best to make sure that all of our listing brokers in the system are honest and respectful. Everyone now and again "bad eggs" slip through the cracks. This is especially disturbing to me being that I have a handicap myself and those seats shouldn't have been sold to anyone without a disability. I wish you had contacted us
And made us aware I would have made sure it was taken care of for you.

#4) Charles M. As mentioned above many brokers list tickets they know they will have before they have them in hand and those should be clearly noted in the description under the seat info. I would prefer that we didn't allow this practice for the exact issues you mentioned but I don't have control over that. As to the separated seats if that is the case the listing broker MUST not that in the description. As to when you called I can assure you that no Ticketstub.com employee ever would have said those things to you or make light of your problem.

I never heard anything of this issue. If you still have your receipt or your order number for those tickets and then the receipt for those tickets you had to purchase and will email them to me. I will review the issue and make sure you get refunded for your original purchase if you haven't been already.

Ticketstub.com and I as owner very much appreciate our customers and are committed to offering you the best possible service. We've been serving customers since 2002 so we must be doing something right with such a crowded market of sellers.