• Tickets.Expert

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Overview

Tickets.Expert has a rating of 3.63 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
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What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user colinb346
1 review
0 helpful votes
July 9th, 2022

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July.

When I didn't get confirmation I emailed, no response.

2nd July I phoned customer services and was told to email with the subject urgent. No response.

The event was the 4th of July and I had to buy new tickets from a different provider.

I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders.

I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryc351
1 review
0 helpful votes
September 6th, 2017

I discovered my debt card was hacked a few hours after purchase was made on my card. I contacted their help desk and was told to provide paperwork showing I closed my account. I did as instructed. Bank told me it would be more than 72 hours before I would receive documentation. Returned call to their help desk. I was told no problem. Rec'd required document yesterday & sent first thing this morning. They denied my refund! Spoke with "boss" who again refused to assist. When asked when I would receive return call was told "I will further investigate and if I have good news by 5:00 I will call back." Apparently, no good news since I did not receive a call back. Sad that they are unwilling to forgo their 72 hour policy. He more or less accused me of not telling the truth. Hard to believe in this current environment that people aren't willing to help when accounts are being hacked daily. I WILL NEVER recommend this site!

Thumbnail of user eleanore32
1 review
0 helpful votes
June 19th, 2021

Tickets were never received. What a scam outfit you are. Will notify my credit card company today.
Eleanor

Thumbnail of user jadar24
1 review
0 helpful votes
October 7th, 2022

I order 2 Luke Combs concert tickets for Nov 22,2022 in London Ont, Canada on Aug 5. There were multiple red flags right from the start; 1: I never received an order confirmation email. 2: I was supposed to receive my tickets via email on Aug 8 and I never did (it is now Oct 7). 3: I called multiple times and never actually go through to a real person, just the automated voice. I checked the status of my tickets through an option on the phone and it said they had already emailed them to me and that they will resend them, which they never did. I also emailed them twice and I never got a response, I got a generated email saying that the email address was no longer in use but there was no other email address on their website. I have applied for a dispute on this purchase because this site is definitely a scam. I just ended up buying new tickets from a different site which didn't have hidden service fees so it was cheaper anyways! Do not buy from Tickets. Expert!

Service
Value
Shipping
Returns
Quality
Thumbnail of user arnoldt11
1 review
0 helpful votes
October 7th, 2017

This sucks - had a promo code and could not find where to use it. Stub hub would have ben cheaper since I was not able to use the code. Should have bailed but kept looking for the input for the promo code until lo and behold I had made a purchase. Very disappointing.

Thumbnail of user gretchenl6
1 review
0 helpful votes
July 24th, 2017

Horrible experience and even worse customer service! Do not waste your time or money! Total scams! They do not want to help you and they could care less if they've sold you a fake ticket. Huge scam!

Thumbnail of user yeonggeunh
1 review
0 helpful votes
October 10th, 2017

Let me get ticket first and make review
Let me get ticket first and make review
Let me get ticket first and make review
Let me get ticket first and make review
Let me get ticket first and make review

Thumbnail of user wadep14
Wade P.
1 review
0 helpful votes
November 6th, 2017

Uh. Where are my e-tickets? Fees for what? Not a very efficient service. E-communication needs some work.

Thumbnail of user fuhq1
1 review
0 helpful votes
November 6th, 2017

$30 service fee on a $30 ticket, $#*!kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk off

Thumbnail of user jacobh72
1 review
0 helpful votes
February 15th, 2018

I have not yet received my tickets and it charged my card twice. I fully expect them to refund one of the charges and supply the tickets.

Thumbnail of user antonw12
1 review
0 helpful votes
December 30th, 2017

Slow unresponsive customer service. Unreliable access to tickets and flash seats has a awful user friendly site. I would buy from stubhub if you can. I will not buy off of this service again. I still dont have my tickets.

Thumbnail of user valerial11
1 review
2 helpful votes
January 20th, 2019

I wish I could print it as it's really early from the date of the show. So I hope I don't loss my tickets on my emails and get blocked to get in the show.

Thumbnail of user banec
1 review
0 helpful votes
October 30th, 2017

Hopefully this site works otherwise such a disappointment and will hate this company forever. Also have to make a review for this piece of $#*!

Thumbnail of user alexw131
1 review
0 helpful votes
December 16th, 2017

Please don't make me write a review. Oh, one hundred characters you say? How about this? Have I reached it yet?

Thumbnail of user nicolep114
1 review
0 helpful votes
November 7th, 2017

The service fees are ridiculous and Ticketexpert is not up front until after the non refundable purchase. I will NEVER use them again. $20 US per ticket. Ridiculous

Thumbnail of user xinl4
1 review
9 helpful votes
October 5th, 2018

I ordered two tickets through Tickets. Expert for Taylor Swift in Arlington Texas in October 2017, and was told they will deliver the electronic ticket by 10/4, but they didn't. I spent the whole morning today trying to contact them to get the status, they put me on hold for about an hour and cut me off, call them again but no one pick up my call.
Sent them email and they reply i have been already serviced.

Thumbnail of user sandrah124
1 review
0 helpful votes
May 26th, 2017

The price of my order was jacked another $70--unacceptable. That means that the my order was an addition 30% over the original price. I will never do this again! Gouge me once, shame on you; gouge me twice, shame on me!

Thumbnail of user nancyc219
2 reviews
0 helpful votes
January 15th, 2018

I can't review without tickets so when I get them I will review. I have nothing more to write. Why do you send this so early?

Thumbnail of user fernandop33
1 review
0 helpful votes
October 9th, 2017

High service fees... a rip off!. Never again. Will tell my friends about this rip off! Very disappointed!

Thumbnail of user maggiej22
1 review
0 helpful votes
February 5th, 2018

Upset have not received tickets email twice no response. I am about to go make police report and file fraud charges and let bank handle it

Thumbnail of user jasonb322
1 review
0 helpful votes
December 8th, 2017

Really, $#*!ers? Really, $#*!ers Really, $#*!ers, $#*!ers, $#*!ers? Really, $#*!ers Really, $#*!ers, $#*!ers

Thumbnail of user mariac269
1 review
0 helpful votes
November 24th, 2017

Rip off added 1/3 of ticket cost to final bill for fees. MAJOR RIP OFF. Would never use this site again.

Thumbnail of user kathleend61
1 review
0 helpful votes
January 9th, 2018

I was desperate to buy tickets for a particular event for my daughter. They didn't provide the seats right away, too many emails, and WAAAAAAYYYYYY more expensive. I feel like I have been ripped off, and having to write a review to get my tickets is ridiculous!

Thumbnail of user toml153
1 review
0 helpful votes
September 21st, 2017

Really? Really? Eighteen dollars plus eight more is necessary? How about... noooooo. You want a hundred characters of neo marxist drivel or an actual evaluation on why this type of strategy fuels awful?

Thumbnail of user evb3
1 review
0 helpful votes
October 13th, 2017

So you think you got a great price for tickets ( because the seats are not that great)- you have the buy the allotted amount because you cant change # of tickets you really want to buy, on top of that they add an additional fee for each tickets- one that I dont even need! Now I hope I can sell the extra ticket... The concert better be worth it! LOL

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About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater

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