• Tickets.Expert

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Tickets.Expert has a rating of 3.63 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
See all photos

What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user shawnb70
1 review
0 helpful votes
October 24th, 2017

Good service overall but a bit confusing in trying to print my tickets I think maybe I'm not tech Davey enough

Thumbnail of user marias307
1 review
0 helpful votes
January 8th, 2018

I like that it was easy to navigate. Although it was alot of steps it was easy and quick enough. Got my tix right away. Happy camper.

Thumbnail of user franciscoc38
1 review
0 helpful votes
December 6th, 2017

Great really quick a little disappointed to download the ticket, I have to pay $7.00 usd, I never been charged for this kind of transaction

Thumbnail of user keonc1
1 review
0 helpful votes
January 31st, 2018

Service fees? Service Fees? A Major RIPOFF! Why not just include them in the price of the tickets. Who gets this fee (my money)? Other than that the seats are great!

Thumbnail of user tracyf62
2 reviews
0 helpful votes
December 1st, 2017

Looking forward to the play and glad there were tickets available. I'm hoping all the fees will make it easy for me to receive the tickets after reading some of these reviews. It said they would mail them to me the week before the event. Fingers crossed.

Thumbnail of user troys60
1 review
0 helpful votes
October 9th, 2017

Will hopefully get my tickets, service is expensive but at least they had tickets to sell, don't really like to fill out surveys until product has been delivered

Thumbnail of user carolinej45
1 review
0 helpful votes
April 8th, 2018

Purchasing my tickets was very straightforward and easy to do on the website. My only suggestion would be to make the tickets more easily accessible and the means of getting/printing them less confusing.

Thumbnail of user teekap
1 review
0 helpful votes
November 9th, 2017

Good service Good service Good service Good service Good service Good service Good service Good service

Thumbnail of user robertf616
1 review
0 helpful votes
July 31st, 2019

Easy to follow along and efficient I would use this again because response was immediate and the follow-up was great

Thumbnail of user mariam495
1 review
0 helpful votes
December 24th, 2017

Do not use this site to buy tickets, you are forced to write a review or you do not get your tickets!

Thumbnail of user nicolasn3
1 review
0 helpful votes
November 12th, 2017

Site claire est concis idéal pour faire ces resa en ligne. Je recommande ce site à d autre personne si il le fallait.

Thumbnail of user bobbys83
1 review
1 helpful vote
January 6th, 2018

Easy to order from but the operating charges were pretty high and you don't see them til you are reviewing your order.

Thumbnail of user chicof
1 review
0 helpful votes
November 7th, 2017

It was a fast and easy process... i will definitely order from again but try lowering the fees. I will definitely be back round playoff time for football!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimmr
1 review
0 helpful votes
April 24th, 2019

Not sure what I am rating the easy of buying them was easy but I have not received the tickets yet. Not sure why I can not print them as last time I was at this venue everyone had issues accessing mobile tickets

Thumbnail of user laurak144
1 review
0 helpful votes
December 14th, 2017

Pending electronic ticket delivery. Status pending. Thank you for your assistance in this matter. Happy holidays

Thumbnail of user jenniej7
1 review
0 helpful votes
September 27th, 2017

I got the tickets i needed at a decent price so i am happy. It was easy to navigate which made the process simpler. I don't really care for how high the delivery fee and service fee were though.

Thumbnail of user abhip1
1 review
0 helpful votes
October 31st, 2017

Nice website... gives a view of seat and price side by side... cheaper also(upper level)... service fees are high though

Thumbnail of user donw74
1 review
0 helpful votes
November 26th, 2017

I think the service fee is way too high per ticket 25.00 per ticket is very high it would not be so bad for both tickets

Thumbnail of user kennyd23
1 review
0 helpful votes
May 24th, 2017

Need a pick of place for my tickets. When will this be provided? Excited about the concert. Night out with the Boyfriend.

Thumbnail of user brandonh69
1 review
1 helpful vote
September 29th, 2017

It was a great experience provided me with everything I need. So thanks again for everything you guys did it was very easy to use

Thumbnail of user rajneeshc
1 review
0 helpful votes
November 4th, 2017

What will i get if i submit this reviews. Please confirm now.
Also why is it imperative to do this. Also why have i been asked to pay almost 80 USD as handling fees. Please explain.

Thumbnail of user jacquelinel31
1 review
0 helpful votes
October 24th, 2017

The process was extremely easy and will most likely use this website to purchase more New England Patriot Tickets and other events.

Thumbnail of user belindac34
1 review
0 helpful votes
October 18th, 2018

Good to help search for what I needed, the pricing was cheap also. Glad to get to watch the game with my fiancé

Thumbnail of user asmundurt
1 review
0 helpful votes
June 2nd, 2018

This was easy and good service and the process was simple. But i would prefer to get the e ticket right away.

Thumbnail of user jieg
1 review
0 helpful votes
November 14th, 2017

So happy I got them! The process was pretty simple and convenient...,,,,,,,

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater

How do I know I can trust these reviews about Tickets.Expert?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tickets.Expert?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business