• Tickets.Expert

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Overview

Tickets.Expert has a rating of 3.63 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
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What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user celesten4
1 review
0 helpful votes
July 24th, 2018

While the site is easy enough to use, why can't I get/print my tickets when I pay for them?! I don't want to wait until the day before the event... what if I have to get these to someone? I already paid, what is the holdup?

Thumbnail of user briant131
1 review
0 helpful votes
August 15th, 2017

Tickets were high enough but the added $135 for service fees were expensive. The buying process was efficient and quick.

Thumbnail of user paulf157
1 review
0 helpful votes
January 17th, 2018

Fast to purchase tickets but service fees are high for each ticket to purchase. Fast response only compliant high service fees for each ticket.

Thumbnail of user karenp207
1 review
0 helpful votes
January 17th, 2018

Received the tickets quickly and was fast and easy to order, but the service fees are too high! And 7.95 to email your tickets? That is really not necessary when service fees are so high.

Thumbnail of user marcinam
1 review
0 helpful votes
October 8th, 2017

It was a bit confusing, and very expensive. I really think charging someone $100 for tickets that are already expensive seems a little steap.

Thumbnail of user kaitiem
1 review
0 helpful votes
November 11th, 2018

It took to long to get my tickets still haven't seen them wish I had them instantly. I need the tickets and the game is today

Thumbnail of user chrish399
1 review
0 helpful votes
February 26th, 2018

Purchase was easy to do. Waiting for my tickets to be emailed to me though. Was hoping they would be instant.

Thumbnail of user amandak95
Amanda K.
1 review
0 helpful votes
November 27th, 2017

Quick and easy to use- hidden service fees, which sucked. Almost 100 bucks for 2 tickets. Overall, the process was easy. Next time we will do more research so we don't get screwed over with the extra hidden fees.

Thumbnail of user tedac
1 review
1 helpful vote
October 3rd, 2017

The process of selecting a ticket and paying it was fairly easy and quick to the point. The ticket fee however was pricey at $26 USD per ticket.

Thumbnail of user andyn30
1 review
0 helpful votes
December 22nd, 2017

It's shady business to surprise your customer with your PER TICKET service fee at the end of the transaction. Plus the ridiculous $8 "Download" fee? What, to cover the cost of the expensive email?

I totally get that you need to make money off your service... but be up front about it, so I can figure the cost RIGHT OFF THE TOP.

Thumbnail of user macaylan
1 review
0 helpful votes
November 16th, 2017

It has nice ticket prices but when you go to purchase the tickets, there is a big chunk of fees to pay as well... And you have to get an account at a different site in order to receive the tickets rather than them just being emailed to you right away.

Thumbnail of user jaclynn7
1 review
0 helpful votes
March 27th, 2018

I prefer to be able to print my tickets directly after purchase rather than having to wait to have them mailed to me.

Thumbnail of user nicks291
1 review
0 helpful votes
June 13th, 2018

I have not received my tickets yet could you provide that information
As to when I will get my tickets

Thumbnail of user aaronb115
1 review
0 helpful votes
February 8th, 2018

Service fee was over $60.00 on $180.00 worth of tickets. Over 35%.
A service fee of 10% would be sufficient.

Thumbnail of user jasmynew
1 review
0 helpful votes
February 19th, 2018

I brought tickets on the website for the first time. It was super easy. Im just waiting on my tickets to come.

Thumbnail of user emilym143
2 reviews
0 helpful votes
August 4th, 2017

Hard to know how this is going if I have to give a review in order to get to the page to print the ticket purchase I'm supposed to review. Ugh!

Thumbnail of user williamf138
2 reviews
0 helpful votes
November 26th, 2017

How can you review a service that has not been completed yet? I have not received tickets, just bought a couple hours ago.

Thumbnail of user savannahp7
1 review
0 helpful votes
October 17th, 2017

It was easy to purchase but then the servicing fee was a shock at how expensive it was and it came at the very end

Thumbnail of user kazup
1 review
0 helpful votes
January 20th, 2018

Goooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooood

Thumbnail of user dianes207
1 review
0 helpful votes
December 3rd, 2017

No problems with ordering. Just a little confused as to how to confirm when i havent received the tickets. I received the invoice so Im guessing Im ok.

Thumbnail of user brandonh75
1 review
0 helpful votes
December 26th, 2017

This was a very easy and worry free process. I sure would recommend this website to anyone looking for tickets to any sort of event whether thatll be sports or entertainment

Thumbnail of user ashleym226
1 review
0 helpful votes
October 23rd, 2017

The fee per ticket was not noted till you went to purchase. Shocked that $86 extra per ticket was added.

Thumbnail of user tessas9
1 review
0 helpful votes
December 22nd, 2017

Super easy to navigate the site. Didn't expect the extra $50 fee per ticket and I missed that it was in USD not CAN... but that was my error. Excited for the game nonetheless :) Thank you!

Thumbnail of user amym218
1 review
0 helpful votes
October 9th, 2017

Easy to order tickets. A hassle to find out where there are and then to fill out a survey in order to get them.

Thumbnail of user amparog2
1 review
0 helpful votes
March 7th, 2018

I havent received my tickets, service was okay over all but i dont think ill be purchasing tickets from here again. I ordered 3 tickets from here around over 2 months ago and have i still have yet to recieve them.

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About the business

Industry Experts Finding Tickets for Sports, Concerts, Theater

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