• TicketNetwork

TicketNetwork

Overview

TicketNetwork has a rating of 3.83 stars from 2,321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets, and last night. TicketNetwork ranks 6th among Tickets sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
15
See all photos

What reviewers want you to know

Positive highlights

  • I thank ticket network for having these great tickets for the seats I had.
  • I've used ticketnetwork a few times, they have good customer service when issues arise.

Critical highlights

  • When I got to the box office, my tickets were rejected and I was not allowed in.
  • Tickets were in someone else's name and at a face value price significantly lower than what TicketNetwork charged.
How would you rate TicketNetwork?
Top Positive Review

“Cheapest price for flight, sport, theater and concert”

Angah S.
5/15/19

TicketNetwork is the premier source for access to more than 7.5 million tickets to more than 80,000 concert, sport, and theater events worldwide. At TicketNetwork.com, fans can easily find tickets to popular, sold out, and hard to find events through our online marketplace. All tickets are listed on TicketNetwork.com by our professional network of trusted ticket-selling companies and backed by our 100% Money Back Guarantee.

Top Critical Review

“200USD+ fees PER ticket!”

Pedro L.
8/15/23

I haven't gotten my tickets yet, ordered 2 of them to access the Rolling Loud in Miami with the VIP. Let's see what happens, but I really feel robbed with 200 usd or more just of taxes.

Reviews (2,321)

Rating

Timeframe

Other

Reviews that mention popular keywords

ticket network (98) box office (28) face value (39) customer service (126) credit card (40) purchase tickets (100)
Thumbnail of user steveu14
2 reviews
0 helpful votes
March 18th, 2018

All was well except for one of our guys (4) had to move from his
Seat because of water dripping from the seats above us. We were in
Section 110, row P

Thumbnail of user bills434
1 review
2 helpful votes
June 8th, 2018
Verified purchase

Wish could see seat numbers. Had large group, couldnt get together. Would have helped to know seat numbers in close rows

Thumbnail of user rudym25
1 review
0 helpful votes
July 31st, 2017
Verified purchase

I've used ticketnetwork a few times, they have good customer service when issues arise. I wish I paid less, but that was my bad for purchasing prematurely.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you, Rudy! I'm glad our customer service department has been able to assist you! :)

Thumbnail of user bonnieb58
1 review
0 helpful votes
March 17th, 2016
Verified purchase

Excellent service. Tickets were to be mailed but there was a delay. A very nice lady from TicketNetwork called to let me know that they would be emailing my ticket. Within a few minutes my ticket was emailed to me. She also called back to let me know that they change the cost of the delivery.
This is the type of customer service missing in most companies today.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you, Bonnie! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!

Thumbnail of user staceyw41
1 review
0 helpful votes
February 1st, 2018
Verified purchase

The show was great. The only problem is there is not enough leg room. Also they took very tiny pocket knives and mine was a utility knife with the knife so small and dull it wouldn't cut anything.

Thumbnail of user pattyh34
1 review
0 helpful votes
June 22nd, 2017
Verified purchase

Getting the tickets was easy, trying to find the right spot where we wanted to sit was a little difficult.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thanks for your review! Glad getting the tickets was easy for you. If you have any suggestions on how we can better display seating, feel free to respond to this and let us know! Thanks, Patty!

Thumbnail of user lisap229
1 review
0 helpful votes
May 14th, 2017
Verified purchase

I'd rate my overall experience 4. I would like to see them provide the ticket prices in CAD as well.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thanks for your comment and thanks for your review!

Thumbnail of user deanns1
1 review
0 helpful votes
September 18th, 2015
Verified purchase

Bought tickets for my boyfriend, his son & nephew. I didn't know all the people, but enjoy all types of music! Amazing how much fun we all had. The two young men were only 14. They experienced legendary music and lasted 9 hours rocking out! My boyfriend really got into the music & sang to me a few of the songs. Grateful I had earplugs. My boyfriend's ears were ringing 2 days later. That's what can happen for that many hours of good music!

Thumbnail of user wendym144
1 review
0 helpful votes
April 12th, 2018

Teenage daughter took friend for birthday gift! Great time - auditorium not full, could have given students better prices for better seats - they paid 70/seat. Again, loved it, but they can't afford often which is sad for not full!

Thumbnail of user michaelv97
1 review
0 helpful votes
July 2nd, 2017
Verified purchase

As a disabled veteran I had to make use of the accommodations parking and shuttle. Your staff, from the entrance to the ampitheater were exemplary. They were very informative and fequently there to assist me physically. It had been years since I had attended a performance at Red Rocks. It seemed even better with the addition of new technology. My only complaint was inconsiderate audience members standing & dancing the entirety of the performance, often making it impossible to see the performers, even on the Jumbotron.

Thumbnail of user adeleyeo
4 reviews
1 helpful vote
May 30th, 2019

Love is one of the thing that people like to find in some one special person to make them complete, by showing love it make you gain access to their heart

Thumbnail of user romanz5
1 review
0 helpful votes
March 7th, 2018
Verified purchase

Not a country fan, but had a great time and enjoyed the show. Nice touch introducing the band while playing Joe Walsh's Rocky Mountain Way

Thumbnail of user valeriom
1 review
0 helpful votes
May 18th, 2017
Verified purchase

I purchased one ticket for NFL game. It was easy and speedy. Good service, i'll wait for the code to download the e-ticket

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Awesome! Glad everything has worked out so well for you thus far! :)

Thumbnail of user robs100
1 review
0 helpful votes
March 4th, 2017
Verified purchase

Buying the ticket was easy. Getting the ticket wasn't. I would recommend online tickets in stead of FedEx shipping tickets. I was on vacation at a hotel. The company did get them overnight-ed to me at the hotel on time. They did go over the top to get them to me.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Glad we were able to get your tickets to you at your hotel! Thanks for your review!

Thumbnail of user alexandrosg
1 review
0 helpful votes
March 21st, 2016
Verified purchase

Great experience watching an NBA game... I came from Greece for a 10-day trip to NYC & and I would like to congratulate my fellow "Greek Freak" Giannis Antetokoumpo for his triple-double play!
Everything was great!

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you, Alexandros! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!

Thumbnail of user peterd154
1 review
0 helpful votes
August 23rd, 2017

Although my browser had a little trouble displaying the site, everything worked fine. I was able to download my tickets a couple of days early. It is hard to love the $16 per ticket processing fee, but what can you do.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you for the feedback on our site, Peter. Sorry you had a little trouble at first but I'm glad to hear you were able to download your tickets! Hope you enjoy the show :)

Thumbnail of user sayab
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

It was very easy. I did not have any problems which was nice. I would recommend, and would use this website again.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thanks so much, Saya! Glad we could get you tickets for your event! :)

Thumbnail of user leilanic1
1 review
0 helpful votes
April 18th, 2016
Verified purchase

It was an exciting and breathtaking performance. It was hassle free and convenient to parking and dining. Purchasing and printing the tickets was so easy and your reminders were extremely helpful. We would use the network again for our next excursion, and would recommend it to friends and relatives.
Thank you for your service.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Leilani, we're delighted to read your feedback about our site! Thank you for taking time to share your positive experience. We aim to provide the best possible service for each of our customers!

Thumbnail of user aprilt20
1 review
0 helpful votes
April 16th, 2016
Verified purchase

I would like a refund for invoice #******* for the postponed/cancelled Janet Jackson concert that was going to be in Sunrise, Florida in July 2016. The total amount was 343.44 which included a charge,"Federal Exp Saver" of 15.00 and a service charge of 52.44. I never received the tickets which is a mute point now. I am moving from the state of Florida and cannot wait until Janet decides to reschedule or cancell. Any effort in this matter would be greatly appreciated. Thank you, April Tuck

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you for your review. I am sorry that your experience with us was not the best it could have been. We would like to help you with your concerns at this time. Could you please reach out to us at customerservice@ticketnetwork.com so that we can address your concerns.

Thumbnail of user maryh376
1 review
0 helpful votes
February 18th, 2021
Verified purchase

Ticket handeling fee was to high other khan that the process went smoothly I have nothing else to say

Thumbnail of user claudior13
1 review
0 helpful votes
October 9th, 2017
Verified purchase

The feedback takes too long about questions. During the buying process there is no one to clarify doubts.

Thumbnail of user amandaf68
1 review
0 helpful votes
March 22nd, 2017
Verified purchase

Show was great, dove its way more then any venue I have ever gone too! Location was good. It could have used more direction inside, with seating and exiting.

Thumbnail of user karenk318
1 review
0 helpful votes
June 21st, 2018
Verified purchase

We love Third Day and are glad we did not miss this event. Matt Mahr was great too. I want to comment on the sound at this venue. We sat in the balcony and Matt's set was accoustic and great. The second set by Mark Lee was really hard to listen to. The bass overpowered all the sound. We could not hear or understand Mark Lee because there was so much vibration from the bass for us. We nearly left thinking this was going to be the case for the rest of the sets. SO glad we did not. The same bass player was playing for Third Day but the problem was gone. Seats were SO close together also. I do not like the large venues but this was pretty tight shoulder to shoulder.

Thumbnail of user rona1618
1 review
0 helpful votes
March 19th, 2018
Verified purchase

A great experience, using this site gave a whole new experience in ordering tickets, took it to a new level for m

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Glad to hear it! Thanks for your review!

Thumbnail of user gabbyc5
1 review
0 helpful votes
May 22nd, 2017
Verified purchase

I love Future so I had an amazing time but there were too many fights and the lineup got all messed up, overall it was lit

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From the business

TicketNetwork.com is the signature retail website of TicketNetwork, Inc. Founded in 2002, this Connecticut-based ticket software company developed the pathways necessary to create our massive online marketplace.

Since launching in 2007, our website has helped connect thousands of live entertainment fans to the vast network of independent sellers that list tickets on the TicketNetwork® Online Exchange. These sellers—from fans with extra or unwanted tickets, to professional ticket brokers—offer more than 7.5 Million event tickets on our exchange every day.

Our purpose is simple: provide fans (like you!) with access to this huge selection of quality event tickets, even when they are sold out elsewhere.

We have a dedicated team of professionals working hard to make sure that you have the most up-to-date information about upcoming live events and real-time access to the largest ticket exchange on the web. Most importantly, we pride ourselves on providing personalized customer service, cutting edge security, and a 100% Money Back Guarantee, so you can shop safely.

Company Representative

Thumbnail of user colinc7
Ticket N.
Typically does not respond to reviews

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