• Ticketmaster

Ticketmaster

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Overview

Ticketmaster has a rating of 1.39 stars from 578 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ticketmaster most frequently mention customer service, credit card, and purchase tickets problems. Ticketmaster ranks 362nd among Tickets sites.

  • Service
    198
  • Value
    184
  • Shipping
    127
  • Returns
    146
  • Quality
    163
Positive reviews (last 12 months): 2.9%
Positive
3
Neutral
0
Negative
100
81
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The most awful customer service I have ever seen in my life and They will fee you to death.
  • And pay pal/ ticket master has shown their true colors in the fact they do not care about their customers just money.
How would you rate Ticketmaster?
Top Positive Review

“Thanks”

toRturedSoul g.
3/15/24

Another great experience purchasing tickets through Ticketmaster for recent Bryan Adams concert. Charges are high everywhere. So I'm speaking just from my experiences.

Top Critical Review

“Fraud department should investigate”

Colleen C.
2/26/24

I purchased tickets through their website. Concert was cancelled and Inwas notified by then nothing needed to be done. When I called to ask about refund that is where the 'fun' began. They told me i had to contact the person who transferred the tickets to me? HUH? I just followed through with what one of their chat line agents old me to do. Now seems 3rd party sold me the tickets. There was no indication of this when purchasing or trying to download to my phone. My credit card company cannot even verify who has charged me $185 US funds. Fraud fraud fraud!

Reviews (578)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (112) ticket master (44) purchase tickets (70)
Thumbnail of user ups_1989
1 review
0 helpful votes
March 15th, 2024
• Updated review

Another great experience purchasing tickets through Ticketmaster for recent Bryan Adams concert. Charges are high everywhere. So I'm speaking just from my experiences.

Products used:
Concert tickets

Service
Value
Shipping
Quality
Thank you Terrell
September 7th, 2023
• Previous review

I had an emergency tonight and could not go to the Doobie Brothers concert. Terrell put in for a refund based on an emergency with the promoters. Will I get one? Who knows. But the point is he was very kind when I really was not. I was trying to resell and the promoters cut that option off on Ticket Master. Thank you for caring and all you did.

Service
Thumbnail of user pasmatony
5 reviews
0 helpful votes
June 1st, 2023

I bought tickets and they always come on time and with no errors so I highly recommend them for concerts

Thumbnail of user vivianae5
1 review
0 helpful votes
December 29th, 2020

This website made it easy for me to purchase my tickets. I was able to purchase my tickets with no issues.

Thumbnail of user ginae118
1 review
0 helpful votes
April 16th, 2021

Easy and simple, great network understanding not to complicated. Simple questions not alot to do. Just great

Products used:
Concert tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharronp21
1 review
0 helpful votes
April 7th, 2021

Was very convenient. I got my tickets the same day I purchased them and the website was easy to navigate.

Thumbnail of user patriciaj160
2 reviews
6 helpful votes
June 8th, 2018

Very good site to purchase tickets, easy reliable service, signed for delivery, so safe arrival. Would highly recommend this site.

Thumbnail of user jackl521
1 review
0 helpful votes
January 2nd, 2021

They got me my tickets on time and they have a seemless website. Very easy to navigate and choose. God bless em

Thumbnail of user christies110
1 review
0 helpful votes
April 6th, 2021

Was easy to purchase the tickets for my wife and I. We were so happy that this show was not sold out.

Thumbnail of user patriciaj1320
1 review
0 helpful votes
May 6th, 2022

Being elderly, I am not used to the new devices and Ticketmaster helped me through the entire process of securing tickets. I am forever grateful for their "live chat". I would use them again in a heartbeat.

Tip for consumers:
Nothing to it when you use Ticketmaster

Products used:
bought tickets to a sporting event

Service
Value
Thumbnail of user davidc692
4 reviews
29 helpful votes
February 28th, 2018

Ticketmaster, like all of them, insist on their services fees, but they gotta get paid, too. Yes, they are high but I'm only here to say that this is a very professional website to get tickets and I've never had a problem or even a hiccup. The only thing I wish is that if Ticketmaster is the owner of concert tickets then they need to stop the third party websites from sucking up all the seats and selling them for a premium. Maybe I don't know how that works, but everyone should have a chance.

Tip for consumers:
Get there early!

Service
Value
Shipping
Quality
Thumbnail of user mikes2906
1 review
0 helpful votes
March 14th, 2021

Fast good and simple easy accurate. On time very helpful. I give it a too of the notch review...

Service
Value
Shipping
Returns
Quality
Thumbnail of user miguelf111
1 review
0 helpful votes
August 1st, 2021

I just purchased my tickets waiting for them but the help was amazing It was my first Time purchasing on here

Thumbnail of user karenc936
1 review
0 helpful votes
January 18th, 2020

Loved, loved the show it was fantastic, of course I was Mibdfreaked! Criss Angel is the best!

Thumbnail of user stephaniec1270
1 review
0 helpful votes
March 2nd, 2021

No problems, it was eazy to get tickets... i always get my tickets frome TM. I Love the service, great job

Service
Value
Shipping
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Thumbnail of user adelac20
1 review
0 helpful votes
February 28th, 2021

Easy and fast purchase, i recived my order electronically and just a few steps and i got it. Hope it goes as smooth at the event.

Products used:
Event tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user carrib3
4 reviews
2 helpful votes
June 6th, 2018

They have the same seats available as the venue Awesome customer service everything you could ask for from a ticket agent and a fair service charge

Thumbnail of user denisel88
1 review
18 helpful votes
February 19th, 2018

I was on the website but did not understand why I could not see the seat #'s. I rarely order concert tickets. My first call the fella was rushing me to buy expensive tickets and I knew there had to be some a little cheaper. So I thanked him and hung up. I called a few minutes later and Michael Martinez assisted me. He explained why I could not see the seat #'s but assured me once I order the tickets I would see the seat #'s and they would be next to each other. He took the time to help me find good seats and they were less than the ones the first fella was rushing me to buy. Michael is the type of person you want to deal with and make the experience enjoyable by listening to the customers needs or request. Thank you again Michael.

Thumbnail of user garyw293
2 reviews
1 helpful vote
August 6th, 2018

Sitejabber got me my tickets to me in a matter of days checked with me to make sure i got it and emailed me again to check. Haven't seen customer service like this in years! Sitejabber you ROCK! 10 stars from me!

Thumbnail of user tammyw77
2 reviews
1 helpful vote
February 23rd, 2018

I have always had good experiences with them and would recommend them to someone else looking to purchase tickets to events.

Thumbnail of user amandak160
2 reviews
13 helpful votes
October 10th, 2018

Tickets through this site have always been priced right and available to download and print within minutes.

Thumbnail of user jp254
3 reviews
5 helpful votes
October 31st, 2017

My email was lost, my credit card had been cloned so I had destroyed it. I could not get access to my concert tickets. I rang their helpline and they very quickly sent me an email attaching the tickets. Excellent service.

Thumbnail of user sylviep1
1 review
0 helpful votes
June 25th, 2017

My only comment would be about the clarification that it is ok to load the tickets to enter into the Stadium on the mobile.
We didn't know if We had to print the tickets or not.

Anyway We appréciâted a lot and We enjoyed the game.

Thumbnail of user queenr
1 review
1 helpful vote
May 10th, 2016

I bought tickets to a show in Durham NC for May the 7th, 2016. To see DWELE perform. I bought the tickets in MARCH. We got to the show and sat through the first half and no DWELE! Then people in the audience started asking where is DWELE. So, I went out to the box office and they told me he pulled out the show five months ago. So, ticket master was still selling tickets for DWELE to perform when I bought my ticket. Now there telling me its nothing they can do! TICKET MASTER IS DOING FALSE ADVERTISEMENT TO SELL TICKETS! This is not the end of this matter. And the ART OF COOL FESTIVAL WILL NOT RETURN MY CALLS. I HAVE BEEN CALLING FOR 3 DAYS. They are the organization that had the show!

Thumbnail of user rodg
180 reviews
904 helpful votes
September 5th, 2010

I always worry a little when I buy tickets online as I never know if I am really going to get them or if they are really going to work when you get to the venue. Ticketmaster being one of the oldest ticketing agencies is extremely reputable and delivers electronic tickets by email. Very reliable service.

Thumbnail of user pamelap825
1 review
0 helpful votes
February 26th, 2021

Great service! Great experience! Prices were great! Easy access! Will definitely use them again!

Service
Value
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About the business

For the LOVE of LIVE ENTERTAINMENT... At Ticketmaster, we strive to put fans first. Every day we're listening to your feedback and working to improve your experience before, during, and after events. Be there. It's better live!

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