Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessTicketmaster has a rating of 1.39 stars from 577 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ticketmaster most frequently mention customer service, credit card, and purchase tickets problems. Ticketmaster ranks 362nd among Tickets sites.
No positive highlights yet
Another great experience purchasing tickets through Ticketmaster for recent Bryan Adams concert. Charges are high everywhere. So I'm speaking just from my experiences.
I purchased tickets through their website. Concert was cancelled and Inwas notified by then nothing needed to be done. When I called to ask about refund that is where the 'fun' began. They told me i had to contact the person who transferred the tickets to me? HUH? I just followed through with what one of their chat line agents old me to do. Now seems 3rd party sold me the tickets. There was no indication of this when purchasing or trying to download to my phone. My credit card company cannot even verify who has charged me $185 US funds. Fraud fraud fraud!
I purchased tickets through their website. Concert was cancelled and Inwas notified by then nothing needed to be done. When I called to ask about refund that is where the 'fun' began. They told me i had to contact the person who transferred the tickets to me? HUH? I just followed through with what one of their chat line agents old me to do. Now seems 3rd party sold me the tickets.
There was no indication of this when purchasing or trying to download to my phone. My credit card company cannot even verify who has charged me $185 US funds.
Fraud fraud fraud!
Ticketmaster is a scam. I bought tickets to a show that was then rescheduled for a date the following year that I can't make. You'd think I would just be able to get a refund in a situation like that. It's their "policy" that they don't offer refunds, you can only transfer the tickets to someone else (thank you so much for that privilege) or sell them back to Ticketmaster at a fraction of the price you paid. The evil empire of the music world, I'm never buying tickets from them again if I can avoid it.
I ordered tickets to a concert in August. They said they'd mail the tickets and I'd have them within 10-14 days. It's now December 7 (7 days away from the concert date), but still no tickets. They haven't mailed them (if they did, I got no confirmation email), and customer service won't answer or help unless it's 2 days before the event. Looks like I'll be screwed on $800 worth of tickets...
I recently attempted to cancel a ticket purchase for a concert scheduled for the end of March, realizing my mistake within five minutes of buying - I ALREADY HAVE TICKETS! So now I have duplicate tickets and a lot of money to pay. Despite the event being more than three months away, Ticketmaster's strict no-cancellation policy left me unable to rectify the error. This lack of flexibility and understanding for such a timely regrettable purchase was disheartening. I hope Ticketmaster reconsiders their cancellation policy to accommodate genuine mistakes made promptly after purchase. Customer service should be more accommodating, especially for events so far in the future."
Products used:
Concert ticket
Worst experience with ticket master. We got the wrong tickets and they will not refund us even though it was their mistake in the first place. They make it impossible for you to refund any sort of tickets even when it is not your fault. I am disputing the charges on my card though due to the fact that they never gave us what we ordered. If possible try not to ever go through ticket master.
Tip for consumers:
When using ticket master, never use ticket master. They are frauds and give you the wrong tickets yet won’t take action when it is their fault.
Products used:
None.
Tried on my account and created 2nd account to buy tickets. Wasted over 30 minutes, No call backs after leaving messages. Called multiple times. Should be talk about 40% fee on tickets. I hate dealing with company every time and finally leaving a review on it.
Products used:
order tickets online
I purchased tickets for a show that occurred on December 9 at the Kia forum in Los Angeles. The Red Hot Chili Peppers were a part of that show and they had an emergency and postponed their performance until March 2. Ticketmaster is refusing to issue the tickets to me, the buyer of StubHub tickets, even though they re-issued the original tickets to me. Essentially, I have no access to the March 2 show, and in fact, the original buyers can resell the tickets a second time if they want to. This is very frustrating and disappointing.
Products used:
Part of a show
Bought tickets to a Nov 18 concert. Concert was postponed. Ticketmaster sent an email that refunds would be made after 60 days if concert wasn't rescheduled. It has been 60 days and there has been no announcement of another concert date. Ticketmaster refuses to refund, which is a violation of the terms established in their email. I am taking it up with my credit card company. IMHO, Ticketmaster is a criminal enterprise.
I can't post zero stars? I pay, including the "service fees." Ticket doesn't show up on the app. Says I should look under the My Tickets tab but there is no tab for such. There is a My Events tab but nothing is there. The Chat is worthless. Calling in and get a moron. Finally the guy provides a way for me to print my ticket. Why wasn't that available at first? Worst experience I've had in a long time.
I have never experienced such a bad customer service in my whole life. Such a business does not deserve to exist. Between the lies, the inconsistent answers, the empty canned responses, the interrupted calls... The staff openly lied/gave me wrong information, leading me to purchasing more tickets than I actually wanted. I honestly think that their staff is instructed to use shady tactics to extort customer's money. For several week in a row, they have tortured me psychologically. NEVER use Ticketmaster
I got a gift card only to find out that these morons only allow you to use it for certain events…. They even told me that my gift card might not be refundable…. I've been in sales for 15 years and I've never had a company tell me hey sorry we can't give you a refund. These people are scam artists and I will never ever ever be buying any tickets from them again. Do not be fooled by them. This is absurd and they deserve to hear about it! Ticket you are scam artists! Great job.
Ticketmaster will not credit my account for someone fraudulently using my debit card for ticket purchases. After numerous emails with Ticketmaster, they said they would escalatethe issue to their fraud team which they never did or had intentions of doing. My bank was contacted immediately upon discovery of this issue. I will get my money back. DO NOT use Ticketmaster period. They do not even deserve a star!
Tip for consumers:
Rip off
Products used:
None
Ticketmaster advertised bundle tickets on wrestle mania date for three event bundle and failed to indicate that the tickets are not for wrestle mania! Not until I received my emailed tickets did I see that the tickets are not for wrestle mania! They never indicated what the bundle was for, however logic and the date would imply wrestle mania!
This was a birthday present so I immediately (moments after purchase) tried to exchange tickets. Three + weeks later, videos of the issue, photos of their failure to show that the tickets for sale on wrestle mania are not for wrestle mania: still no money back. Nothing but run arounds, transfers to different departments and more emails! I am utterly disgusted! They admitted to the error but insisted on proof of repurchase before refunding me. What if I don't have an extra $1200 to throw on tickets!?
I happen to have purchased tickets but as it was under my husband's name, I was transferred to a whole other department for more waiting and run around! Utterly insane!
We bought tickets to Gladys Knight for front area and got the very back row. The theatre was 2/3rd full we could have gotten closer seats. We were charged front row price! Total scam.
Tip for consumers:
They are a scam
Products used:
Bought front row tickets got back row tickets
I was literally having a conversation with an agent who just randomly stopped replying to me out of nowhere when I was just trying to upgrade my ticket. That was literally the last good seat in that section, and they ruined my chance of getting it. Just terrible. Whoever came up with chatting via text and not telephone for customer service really dropped the ball. Just inconsiderate. This is my very first concert. What a distasteful experience to be welcomed to. Thank you for nothing, Ticketmaster.
Unhelpful company
I have an account I have used for years. Not signed in for awhile so I attempted to sign back in creating a new password. It asked for a verification code via my mobile which I entered correctly and everytime I refreshed page and entered the number it didn't send the code. I emailed customer support as stupidly there isn't a number for the UK in which they told me my number isn't on the Acc. They gave me a code to sign in only for it to ask for my password reset. This isn't what I needed but did it anyways. I decided to created a new account under a different email. This doesn't work either. I contacted ticketmaster on twitter (X) but they told me to email. Then I got frustrated and demanded they deactivate my account in which they said they can't and it has to be me that does it. So now i can't retrieve my tickets and I have wasted my time and my issue is still remained unfixed. I WILL NOT be using this ticket service again...ever. They didn't think ahead when they changed the security authentication as you log in. Completely unhelpful. I have been a customer of this company for years and never experienced anything Like it.
Tip for consumers:
Don't use them
Products used:
Concert tickets
If I could give them 0 stars I would. I was told a supervisor would call in 1-2 days it has been a week. They took my tickets back for no reason, I was lied to multiple times. I was buy my tickets thru Ticketmaster but it won't happen again. They are horrible
Ridiculous hidden fees, only on ticket master could two tickets that cost $35 each turn out to be over $110 in total after fees
Bought tickets to the cavs vs magic game 2-24-24. I found out at arrival I had to transfer tickets to the seat geek app to use. While at the counter getting help from the cavs box office, I was told my tickets were already scanned / used. I then spent ah hour on the phone with ticketmaster. The woman was ZERO help and I was told I would get a call the next day. By now, the game was half over, but we were meeting 12 people from out of town and had to buy new tickets at the box office. 2 hours already wasted.
I didn't get a call back the next day so I called again. I was transferred twice and then another rep told me a case was never even filed the day before. She literally nid nothing at all. New rep was just as bad, but gave me a ticket #. Wouldn't transfer me to a supervisor, zero attempt to help. Their platform allowed a seller to double sell the tickets. Their platform helped them scam me and they will not do anything to help. I will no longer use ticketmaster and I urge everyone to take their business elsewhere. I will have to file a credit card dispute it appears. Stay away from this company for the fact that their service is trash if not for the fact it isn't a safe platform either.
Tip for consumers:
avoid ticketmaster!!! zero service. not protected
Products used:
got scammed, used nothing
Ticketmaster.com happy to sell tickets to people outside US, but when it come to resale, they suddenly require a US or Canadian bank account. Absolutely no valid reason for this discrimination. Just another rip-off. Their "Fan Support" is a complete joke (they don't appear capable of reading or understanding a question). They then claim to escalate - and nothing happens. Please avoid them - and artists, please use other ticketing agencies!
Tried to buy tickets today w/a presale code. The ticketmaster website wouldnt let me buy tickets so I called customer service. I explained I was in the process of trying to buy tickets but the site wont let me! They hemhawed around making me try different things like signing in and out and trying incognito mode to try to get their site to work! Nothing worked! They finally told me that pre sale was over! Whick was an absolute F**cing lie! Ticketmaster then just told me to go back on the sale day. WHAT F**cing good is that? Worthless scumbags
Tip for consumers:
Ticketmaster can F**c OFF!!
Products used:
Nothing from these idiots
I ordered a ticket to the Jeff Dunham show. A day or two, I was told the purchase had been cancelled and I needed to replace it. This process was frustrating and difficult.
TICKETMASTER purchases tickets at times from 3rd party vendors. It is impossible to get a refund if a venue has been POSTPONED...Even tho the performers are not available at the time of your purchase and venue date, they indicate "postponed" and refuse to refund your money as it is not a CANCELLED event. Also, no where on your ticket does it indicate any vendor except Ticketmaster and the 3rd party vendors will screw indicating "postponed" instead of cancelled so you can't get your money back. Never again!
Be very aware!
Platform is garbage and doesn't make things right when there's a mistake! Absolutely garbage! Also don't buy the insurance they provide! Doesn't cover much and then proving it is impossible!
Ticketmaster is the worse experience I've ever had. Rip me off $$$ cuz their app crashed and told me to retry and charged me double. And no one speaks English when you call. They refused to refund me! Save your money and go somewhere else. But from America only companies.
Tip for consumers:
Ticket master is the worst and should be fired from everywhere
Products used:
Tickets
For the LOVE of LIVE ENTERTAINMENT... At Ticketmaster, we strive to put fans first. Every day we're listening to your feedback and working to improve your experience before, during, and after events. Be there. It's better live!
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.