As I write this I imagine it will be countered by Ticketgum telling everyone that this review is fack and probably made up by one of their competitors.

I will leave it to you to decide whether you think my review is genuine and whether to use Ticketgum yourself.

Being a life long Liverpool supporter who lives in the South of England, it is almost impossible to obtain tickets for matches and therefore I had to resort to the internet to try to source 2 tickets for the Liverpool v Arsenal game (Sunday 27th August).

I also wanted to take my 8 years old son to his first game. After many years of brain washing, he also is a passionate Liverpool supporter!

This is not a complaint about the cost of the tickets, when you go to a ticket agent you realsise you will be paying a premium. However I am complaining about the nature of the way in which they do business and their terms and conditions.

I ordered 2 tickets on Monday 10th July. Described as Longside Gold I paid 637 Euros. In short 2 tickets in the lower section (a great view, relatively close to the pitch).

On 23rd August (the Wednesday before the match) I received the tickets (actually someones membership cards). To my horror the ticket turned out to be in the last row (93) of the main stand at Anfield. They could not have been any further from the pitch.

I emailed Ticketgum to complain and to request alternative tickets (the ones I actually ordered). After 3 emails chasing a response they finally sent a blunt email refering me to their T&Cs. No refunds available and all they would do is refund the difference between the cost of the tickets I paid for and the tickets I actually received. So left with no choice we went to the game.

I was told the refund would be processed in 3 working days. Today I emailed them as 5 days have passed and they said they have processed the refund (a miserable 90 Euros) today. It wil take another 7 10 business days for my card to be credited. Yet again, a huge gap between what they say and what actually happens.

Although it was a great match, I couldnt help but feel really disappointed and angry. Afterall if Id wanted tickets at the back of the stand, thats what I would have ordered. If Id known this stunt was going to be pulled, I either wouldnt have ordered at all, or I would have found a different vendor.

Having read some other reviews more carefully (after the event), I now realise this happens frequently. So before buying tickets from Ticketgum, think long and hard. Its a bit like ordering a top of the range car and when its delivered you find its the most basic model available. Yes they refund the difference, but thats not the point, if Id wanted the basic car thats what I would have ordered. They have you over a barrel once youve clicked the order button.

Good luck.

The father of a dissapointed 8 year old.