• Thumbtack

Thumbtack

Overview

Thumbtack has a rating of 1.65 stars from 1,557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Thumbtack most frequently mention customer service, credit card, and phone number problems. Thumbtack ranks 69th among Local Reviews sites.

  • Service
    284
  • Value
    277
  • Shipping
    113
  • Returns
    157
  • Quality
    247

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
9
Neutral
1
Negative
117
222
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service - They took my money but wouldnt help me set the account up properly.
  • Had one person respond then was charged hundreds without a name or an email or phone number for the "lead"
How would you rate Thumbtack?
Top Positive Review

“Totally cleaned up my Yard~.”

Cynthia H.
3/13/24

Cut the grass, pulled weeds, finished with mulch all in 30 min! Did a fantastic job! Thank you Roberto Lopez from Lopez Landscaping and tree Services. *******226

Top Critical Review

“Total scam! They auto charge pros 90% of job costs for leads.”

Michelle A.
1/4/24

The photos are a few examples. Notice the amount I charge for my job and how much they autocharged me. I do not get to pick my jobs. They may not be suitable for me and I'd NEVER approve of doing a job for 10% of my cost. I am the one with the insurance, liability, overhead and they offer only a platform with no sales support and no customer service over the phone. So what are they charging for? Total scam. I've reported these charges as fraudulent on my credit card.

Reviews (1,557)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (156) phone number (57) credit card (53) business model (29)
Thumbnail of user danielp898
8 reviews
5 helpful votes
October 14th, 2022

Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me.

Now I believe I may have been in error. The problem, at least to me was a lack of communication from Steve. However Steve never stayed out of touch. Thing is that it made me nervous.

I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live.

Thumbnail of user thumbtackt
Thumbtack-Support -. – Thumbtack Rep

Hi Daniel, we're sorry to hear about your experience with this pro. The delay sounds very frustrating, we want to help. We have a team dedicated to working with consumers and pros when their project isn't going as planned, whether it's working out a deadline, a refund, or another type of resolution, we'd like to get you in touch with our team so that we can help move things along. Please provide more details and your contact information here: https://help.thumbtack.com/report-a-concern. Our Trust and Safety Team will review your case and reach out to you directly within 2-3 business days.

Thumbnail of user christinec1497
1 review
0 helpful votes
May 26th, 2021

Very honest company, started with a misunderstanding because i was comming from another state to visit, when i arrived the person that was living at the the house to be cleaned was unclear of what was to be done along with the worker. No worries though everything ended up working out and stephanie reached out to me and made sure everything was perfect, she is a very honest person and will make everything just the way you need it!

Thumbnail of user ikeilaw
1 review
1 helpful vote
February 23rd, 2020

I recently had an event and was recommended to use Marcia Dawn Interior Design, The service she provided was mind blowing, the moment she walked in the door from planning, the layout, color scheme and decor used was to perfection. Marcia made my event one to remember my guest was in total shock up on there arrival. I will be recommend Marcia to plan your next event you won't be disappointed she's what you need for any event your plan.

Thumbnail of user js460
39 reviews
76 helpful votes
August 7th, 2018

Everyone I have hired on thumbtack has been great, and I've needed a lot of different services. However, I used to be a pro, and I still have money sitting in my account that I haven't been able to use. Initially, the site got me a lot of clients, but they chose to ban the service I was offering. Since I've wasted close to $20 on this, I can only give 4 stars. I would have definitely ended up spending more money on the site if they didn't make this weird change.

Thumbnail of user kathyl237
1 review
0 helpful votes
October 15th, 2018

Imperial plumbing responded quickly, completed work on the same day, was very professional, sent me receipts, and pictures.
I would recommend him to everyone i know. Andrew Cohen will get repeat work from me.

Thumbnail of user kathryna21
1 review
1 helpful vote
June 3rd, 2017

Revising my previously negative review, after speaking with someone on staff who actually listened to my concerns. I found that it was just the work of a shady professional in the area, not the company. I still don't like how easy it is for people to scam the system with no consequences (or at least none yet). I have loved all the customers I have met on there, but I will be much more careful about who I quote to in the future.

Thumbnail of user betha171
1 review
1 helpful vote
March 29th, 2016

Dupage Home Services of Aurora, IL, quoted on and was chosen for our bathroom and powder room remodel. Very reasonable and has been in business a long time. My only disappointment was in the lack of a consistent crew to start the job. The two craftsmen who completed the job were great, both professionally and personally. What started as a two week job ended up taking a total of six weeks, not all their fault as we had to wait on some backordered materials.The outcome was beautiful and met our expectations. Very happy!

Thumbnail of user ronb84
Ron B.
1 review
0 helpful votes
July 26th, 2016

I contacted Thumbtack when I was looking for someone to power wash my house etc.
I was contact by four or five companies.I went with Elite Property Services Group, Gary Harvey. I found Mr.Harvey to be an outstanding individual and their work was outstanding.
I would not hesitate to contact them again and would high recommend them.

Thumbnail of user debraj38
1 review
1 helpful vote
February 15th, 2017

Cutting Edge Home Improvement, LLC team has done several jobs for us and we liked their work so much my husband and I kept calling them back to do more! We were very pleased and would recommend this company. With many years of experience, they were very knowledgeable and it showed in their work. From a major job like a deck to smaller jobs, you won't be disappointed.

Thumbnail of user jonr131
1 review
1 helpful vote
January 20th, 2019

I contacted Anthony's A+ services in North Jersey through thumbtack and was very happy with the repairs he did in my house. The work was very strenuous but he was able to pull through and get the all the work done. Overall I thought he was a good painter he did a nice job. I would call him again if I had to,

Thumbnail of user chinaj1
1 review
0 helpful votes
January 26th, 2017

As an Illustrator I thought this site was very useful for gaining new clients. You get emailed client requests daily and have the option to quote your service and price. You have to pay for credits, in order to quote on jobs but it's worth it and your not competing against hundreds of people for the same job. Only five people can quote on one job. When you compare this to sites like Elance, I would say this is a better option.

Thumbnail of user janp44
2 reviews
0 helpful votes
August 9th, 2016

I found Joseph Dorman through thumbtack to install a privacy fence. Good job, sufficient, professional, and true to his word... also reasonable

Thumbnail of user markp170
1 review
0 helpful votes
December 11th, 2016

I've been using ThumbTack for about a week now and have spent $20 and got 2 jobs and made $92 and $100 ($20 tip) so I'm very happy with that.
The prices are getting bigger so I'm more carefull about jobs I bid (only small for now) so that could be good or bad.
Big issue for me is I don't see cost per each bid.
I seen on another site where getting credits back was almost impossible then I tried it and Eric from support was super helpful and I got all my credits back for bids not viewed.
Over all I. Very happy as long as bids do t continue to get over the top expensive.

Thumbnail of user briant76
1 review
0 helpful votes
March 29th, 2016

Had three professional, nice guys come out to move a couch. Climb outdoor stairs with ease, careful with not scratching couch. Friendly and good natured. Fabulous job guys!

Thumbnail of user jeiels1
1 review
0 helpful votes
January 29th, 2017

I am a Thumbtack professional and I've been using it to get jobs for about 8 months. All in all its been a break even endeavor. As a professional, I have to pay to bid on Thumbtack jobs. They also did a background check of some kind on me. It has generated new leads for me. I think that's great. Thumbtack does work to an extent. I think I'll stick with it for now.
That being said, it is also not a miracle. Some professionals aren't very professional. I've found the same difficulties with bidding on jobs through Thumbtack that are found through any other method of bidding on jobs. Potential clients are often "kicking tires." It can be frustrating to bid on jobs and not recieve a response because it costs money to bid. This is the case with any business. I was lucky in that the cost of bidding on jobs has made it a break even endeavor. All of my reviews are 5 star reviews. That is great. I do appreciate the service, I just found it to be frustrating to not recieve responses or indications of being not hired. More often than not I bid on a job and the client views the bid and does not respond. That means I just lost the money (credits) it costs to bid. Thankfully if the client doesn't view the bid then I get my money back.
I'm still in my first year of using Thumbtack, so I expect that in time I'll be able to advance beyond the break even stage. For now I view it more as advertising and marketing than a surefire way to get work.
My advice to other pros: It's a good way to build business and get you name/business out there, but it's not a magic pill.

Thumbnail of user sandyb68
1 review
1 helpful vote
August 9th, 2016

I used Wendy Heller as a private dog trainer for my three dogs. She showed us how to train our dogs with positive reinforcement. Our dogs responded very well and I found I wasn't yelling all the time. I would recommend her and found it to be a positive experience.

Thumbnail of user kathryna16
1 review
0 helpful votes
July 12th, 2016

The crew was very professional and they worked very quickly to get me moved into my new apartment. They were very friendly and personable. There was a delay for them to get to the location, but that is understandable given that there was a severe thunderstorm at the time they were scheduled to arrive, so we had to move it forward and they were delayed with the customer before me. But once they got there, everything was taken care of, and more quickly than I anticipated. They were able to get everything done in a two hour period and there was some big furniture which needed to be broken down and put back together again. There were a few scratches on the bed headboard, but I was able to cover them with scratch cover.

I would recommend their services to anyone wanting help with a local move in Jefferson City or Columbia.

Thumbnail of user lizr22
1 review
0 helpful votes
June 7th, 2016

We Had the pleasure to work with the owner, the ways and means on how to make our leaky roof look beautiful, and last another 30+ years. Fair pricing without all the hassle.

Thumbnail of user joycea18
1 review
0 helpful votes
May 21st, 2016

This crew did a great job. Due to the rain and other factors, they worked through it all and finished the job. Did a good job of cleanup. One needs to be flexible due to the distance they are traveling to get to the Charlotte and surrounding areas.

Thumbnail of user susand143
1 review
0 helpful votes
August 3rd, 2016

Sam And Toni of S & T Home Improvement did a great job painting our rental house
They were flexible with hours and did a nice job sanding and patching cracks and holes. They painted walls, ceilings, doors, baseboards and door trim. They were priced very reasonably and cleaned up the mess.

Service
Value
Thumbnail of user debiw6
1 review
0 helpful votes
November 24th, 2016

I was very impressed with the owner, as he was very professional and nice. He was very quick and in and out of the house. Very detailed oriented. Great Job and I will use them again.

Thumbnail of user sherem
1 review
0 helpful votes
December 12th, 2015

Brian was an great contractor. He was fair in pricing, and very pleasant to work with. He did the majority of my roofing and dining room remodel. It made the project go about 2 weeks over projection, but it was worth the wait

Thumbnail of user jackieg32
1 review
2 helpful votes
March 12th, 2016

Gary Hilton/ Gary's landscaping did a great job. He also gave great information about weed control also reasonable price. Thx Gary.

Thumbnail of user lenac11
1 review
0 helpful votes
July 12th, 2016

Diana Kaeding teaches Voice Lessons in Bradenton FL and I have been going for a couple of months now and will continue. I wasn't sure I could sing at all (just a beginner) when I first began lessons, but Diana has really helped me tremendously. I recommend her highly!

Thumbnail of user lorrainec9
1 review
1 helpful vote
December 4th, 2014

I was very happy for my experience with thumbtack. I was given quote very quickly and spoke to Ralph Valdez and he was great and reasonable. We set up a time for him to come and do the job I required. The next day He called and came early. All I needed was a desk put together and the job was not too small for Ralph. Thank God he was able to do this little job for me. The job was done very well and completely, and he even took the trash out.

Service
Value
Quality

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From the business

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, people can effortlessly care for their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. The company’s investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others.

Company Representative

Thumbnail of user thumbtackt
Thumbtack-Support -.
Typically does not respond to reviews

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