• Three Bird Nest

2021 CUSTOMER CHOICE AWARD

Three Bird Nest

Overview

Three Bird Nest has a rating of 3.8 stars from 868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Three Bird Nest most frequently mention customer service, great quality, and cute clothes. Three Bird Nest ranks 43rd among Women's Clothing sites.

  • Service
    119
  • Shipping
    15
  • Quality
    41

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
16
Neutral
0
Negative
12

Instant Feedback

13,755 reviews

20
See all photos

What reviewers want you to know

Positive highlights

  • I have been a customer of Three Bird Nest for a few years now and they never disappoint!
  • Sarah K. Is absolutely the best customer service representative I have ever worked with!
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Three Bird Nest?
Top Positive Review

“Love the layout of the site and the search options”

Steven V.
12/14/21

Love the layout of the site and the search options. But on my phone the Login or Account link was missing, so customer service had to send me the link. Also, when I saved items in the shopping bag and logged onto another device it couldn't find my items so I had to re-enter them all again.

Top Critical Review

“Don't Do It”

Jill L.
2/9/24

I was sent a top that was COMPLETELY different than what I ordered. It was $60. After a lot of hassle, I was credited for the top. I had to send pictures of the fabric content and the top. The top they sent me wasn't the same colors or the same fabric content! It was supposed to be 100% cotton pastel corals. It was 100% rayon in the ugliest combination of blues and greens and reds. They would not credit me for shipping because I ordered a $9 tank top too. This company is truly not aware of what you're ordering. It probably comes from China and is not checked by anyone, clearly. The first picture is the top I ordered. The second picture is the top I got.

Reviews (868)

Rating

Timeframe

Other

Reviews that mention popular keywords

bird nest (533) customer service (326)
Thumbnail of user evat124
1 review
0 helpful votes
October 26th, 2021
Verified purchase

The experience was very easy and professional. I will definitely be a repeat customer.

Reason I chose this business:

I saw something I liked.

Thumbnail of user brigittes48
1 review
0 helpful votes
November 12th, 2021
Verified purchase

Too sad that delivery to Switzerland is no longer possible. I would like to order more.

Reason I chose this business:

Best style, quality and prices for Boho clothing.

Thumbnail of user laurelb82
1 review
1 helpful vote
July 18th, 2021

When I had an issue with the shipment of my clothing order, Three Bird Nest was quick to respond. They made the whole reorder and replacement process so easy, and when one of my items was sold out after lost in shipping, they were kind enough to make some suggestions and help me find great alternatives. The staff was so sweet and kind, and to top it off, all the clothes I've ever bought from them have looked great. Would recommend to anyone

Products used:
Tops, dresses, jumpsuits

Shipping
Returns
Thumbnail of user stacym638
2 reviews
0 helpful votes
March 3rd, 2022
Verified purchase

The jumpsuit was exactly what I wanted! So comfy and soft, and it came quickly too!

Thumbnail of user julieb1979
2 reviews
0 helpful votes
April 22nd, 2022
Verified purchase

I ordered an OOTW and am so pleased. True to size, comfy and fast shipping.

Thumbnail of user jilll322
4 reviews
4 helpful votes
February 9th, 2024

I was sent a top that was COMPLETELY different than what I ordered. It was $60. After a lot of hassle, I was credited for the top. I had to send pictures of the fabric content and the top. The top they sent me wasn't the same colors or the same fabric content! It was supposed to be 100% cotton pastel corals. It was 100% rayon in the ugliest combination of blues and greens and reds. They would not credit me for shipping because I ordered a $9 tank top too. This company is truly not aware of what you're ordering. It probably comes from China and is not checked by anyone, clearly. The first picture is the top I ordered. The second picture is the top I got.

Tip for consumers:
This was not my first order. I wasn't happy with my last order, but this top really spoke to me; my colors, my fabric, my style... so I took a chance and ordered it. It was $60. It was JUNK!

Products used:
apparel

Service
Value
Shipping
Returns
Quality
Thumbnail of user janinek65
1 review
0 helpful votes
June 11th, 2022
Verified purchase

Clothing is lovely... i have bought several items and the service staff on the chat were really helpful. I did however get advised to get a small bralette and its ridiculously small and I am desperate to exchange it but I think i'm going to end up paying a whole heck more money to ship it back to California and then pay an exchange again for it to be replaced and sent back to me in Canada. I wish it was easier for Canadians to shop at Three Bird

responsive and lovely

Reason I chose this business:

Love the styles

* Three Bird Nest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user christiank189
1 review
0 helpful votes
February 2nd, 2022
Verified purchase

Love the dress! It was my first time buying and I'll definitely be back

Thumbnail of user britk1
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

I've been searching for a pair of jeans like this for a long time. They are so stretchy and comfy. I was in-between sizes so I ordered a size up, but had to send them back for a smaller size. Customer service was great! If your between sizes I'd choose the smaller size as they are really stretchy!

Customer service was very helpful and quick to assist me.

Service
Thumbnail of user lorih1081
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I bought the perfect outfit and love it! I received it very quickly and it actually looks just like online! A bit more expensive than I usually spend, but your clothing is so unique it's worth it!

I sent an email the day i received the sweater, explaining the issue and still have not received an answer. I've been very busy so I just haven't spent the time to contact you again. I have wanted to purchase a few more items, but since I'm having an issue hearing from you, I'm concerned that if the sweater does unravel, will I be stuck with a great sweater I can't wear?!
This is what I said in my email to you:
I do love your clothing, however, they are a bit more expensive than others, which is fine as long as the quality is good, which, for the most part is true. My issue is with the sweater is that it had a few flaws on the front with loose places, that I'm hoping won't begin to unravel as I wear it. I hand washed it inside out and laid it out to dry. Some of the "holes" did shrink, however there are a couple more that I'm concerned will begin to get bigger or unravel as I wear it. I didn't know if I just received one with issues (it happens). It may be just fine, I just wonder if it does unravel etc..will I be able to exchange it? I do have pictures I can send. Is there a different email that concerns clothing issues? I don't ever complain, but I really love this sweater and it would actually hurt if I couldn't wear it!!

Reason I chose this business:

You know my style! I don't buy much online, but when I saw your ad on Facebook with the smiling face sweater and striped pants, I had to have that outfit! A bit more expensive than I usually spend, but quality and the uniqueness of your clothing is worth the extra.

Service
Thumbnail of user feliciad165
1 review
0 helpful votes
February 5th, 2022
Verified purchase

Purchased an e gift card online with a 10% discount! Was easy and fast!

Reason I chose this business:

It was a gift for a friend who loves your clothes!

Thumbnail of user kellys1687
1 review
1 helpful vote
July 15th, 2022
Verified purchase
• Updated review

The black Wren is sooo pretty but I received my first order with unfinished seams and a small rip. I emailed customer service and they were super amazing, sent me a replacement. However, the replacement is exactly the same. They have offered to replace the second defective black Wren or give me a full refund, so you can definitely feel comfortable to buy your clothing from this company. They want their customers to be happy and taken care of.

The black Wren is sooo pretty, but I received my first order with unfinished seams and a small rip. I emailed customer service and they were super amazing, sent me a replacement. However, the replacement is exactly the same. They have offered to replace the second defective black Wren or give me a full refund, so you can definitely feel comfortable to buy your clothing from this company. They want their customers to be happy and taken care of. ❤️

Service
More true plus sizes would be nice
June 12th, 2022
Verified site experience
• Previous review

More true plus sizes would be nice. At least up to size 18. :(

Thumbnail of user megans617
3 reviews
0 helpful votes
March 29th, 2022
Verified purchase

Pants are still wayyy too long for a short girl like me. I'm not sure how they gauge petite where you are but here it's toooo looooong.

* Three Bird Nest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karlym7
1 review
1 helpful vote
October 8th, 2020

I ordered from this store for the first time after debating for a long time. I received my order within a week of it being shipped and I love all the items I got. I got 3 bralettes and they fit nicely and are very beautiful. I was worried because of the other reviews which I read after I placed the order and paid. This is my first online order ever and I can't wait to order more from here! I'm in love!

Thumbnail of user stephanieh1410
1 review
0 helpful votes
October 28th, 2021
Verified purchase

I love shopping at Three Bird Nest! The quality of products I've ordered has exceeded any expectation! Shipping is always fast and on time and I just love the style of Three Bird Nest. The sales & outfit of the week are also amazing!

Reason I chose this business:

The style, the quality of product & turn around time is awesome! Sales & outfit of the week are great too, but the prices are on point for the quality of clothing!

Thumbnail of user izabelf1
1 review
0 helpful votes
April 24th, 2023
Verified purchase

I've placed a few orders now with this company and I've loved every single item. I keep checking in for restocks on quite a few things they have sold out of! Lol.

Reason I chose this business:

Because of the amazing mix of style, comfort and gorgeous prints/colors!

Thumbnail of user sabethap
1 review
0 helpful votes
February 20th, 2022
Verified purchase

Everything was delivered in a timely manner, and the overalls are adorable! Thank you

Reason I chose this business:

The overalls

Thumbnail of user sara.zuboff
1 review
0 helpful votes
November 17th, 2023

I ordered a sweater in October. I live in Los Angeles and it's only been cool enough recently to wear it. The sleeve has completely unraveled and your customer service told me I only had 3 days to get a return and was out of luck. Very disappointing. The sweater is unwearable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickil250
2 reviews
0 helpful votes
February 12th, 2023
Verified purchase

The fabric is scratchy and see through thin and not comfortable at all. Save your money!

I was unable to speak with anyone

Reason I chose this business:

I like the styles

Service
Thumbnail of user sineadm28
1 review
0 helpful votes
August 28th, 2022
Verified purchase

Hi there
I love the romper but thought it would come as shown with the lace underneath :(

Thumbnail of user jamesp2914
Monica C. – Three Bird Nest Rep

Hi there Sinead. The Perfect Harem Jumpsuit is seen paired with the Crochet High Neck Bralette on our site on its product page. I have attached a photo so that you could see how the two items are separate. If you would like to purchase the bralette you can do so by going here: https://www.threebirdnest.com/products/crochet-high-neck-bralette-blush. They come in all kinds of colors and are a great addition to any women's wardrobe. Thank you for choosing 3BN. Let me know if you have any questions, I am here to help!
Have a wonderful night!

Thumbnail of user maryg2639
1 review
0 helpful votes
April 18th, 2022
Verified purchase

Always have a good experience with three bird nest! Cute stuff and good quality!

Reason I chose this business:

I like their clothes!

Thumbnail of user sabrinaw185
1 review
0 helpful votes
February 3rd, 2022
Verified purchase

Truly a great experience. Order arrived very quickly. The quality of the clothes is superb and I rotate these pieces into my wardrobe regularly.

Reason I chose this business:

I think I just saw an ad for TBN, as I've never heard of you before. I definitely plan on ordering more things from here!

Thumbnail of user giop13
1 review
2 helpful votes
August 2nd, 2023
Verified purchase

I ordered 5 articles, 2 jumpers and 3 crops. 2 out of 5 came ripped. One crop top is ripped in the back and one jumpsuit had a huge 3-4" rip on the leg. I've since sewn the jumpsuit as I was excited to wear it. Other than the products arriving with defects, I like the items. I'd like to try more of their clothes but the low quality in this regard makes me unhappy.

Tip for consumers:
I would order from here again based off of the cute styles regardless of receiving 2/5 items ripped.

Products used:
Jumpsuits and crop tops

Service
Value
Shipping
Quality
Thumbnail of user jennyf189
1 review
0 helpful votes
December 3rd, 2021
Verified purchase

The style of this dress is cut wide but ended up fitting nicely on a larger frame, 5'1" young teenager. I originally bought it for someone else who was the same height but smaller and under 100 lbs. And at the time, I sent the seller a request for a refund, which they said they would honor even though it was a final sale item. But after some consideration, I decided to keep the dress because it ended up fitting someone else I hadn't thought of at the beginning.

My correspondence with the seller was through email, and it was prompt and fair.

Reason I chose this business:

I chose this seller because the prices were low and the styles simple.

Service
Thumbnail of user nicolej227
2 reviews
7 helpful votes
March 10th, 2020

I had no idea this was their policy. I feel it should have been somewhere you would see it before checkout instead of being so sneaky. I am really disappointed.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop our online boutique of cute clothing & bohemian styles. Three Bird Nest sells Women's Boho Clothing & accessories at affordable prices. Cutest outfits too!

Company Representative

Thumbnail of user jamesp2914
Monica C.
Typically does not respond to reviews

How do I know I can trust these reviews about Three Bird Nest?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Three Bird Nest?