thredUP has a rating of 2.13 stars from 6,151 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about thredUP most frequently mention customer service, name brand, and excellent condition problems. thredUP ranks 68th among Used Clothing sites.
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So I cannot speak as to selling my clothes through this company but when it comes to making a purchase I ordered all excellent items and that is exactly what I received! I needed a couple of Calvin Klein blazers and Ann Taylor work dresses and I made sure to order the excellent quality that says it comes brand new and that's exactly how the material came! Completely true to description. The only thing I will say is I did not read the description for a final sale item so I did not know the material before purchasing, but everything else was perfect! Ordered 6 items and keeping all 6 items! The packaging was also so cute and I ordered everything 8 days ago and it came pretty fast for standard shipping!
Sent multiple boxes using the shipping labels provided by ThredUp. They "lost" every single box, I had to fight for a very paltry repayment. They facilitate shipping but then claim that you're still responsible for your clothing until they buy it off you which is nonsense. There is no accountability. I wanted all clothing they rejected returned to me and instead they "lost" all of it. Can only imagine how much they steal if you opt to donate anything they "reject". Absolute trash.
Wonderful experience. Ships speady, packaged very elegant, very nice merchandise :)
I ordered 2 boxes clothes for kids for school. Everything was in good condition and matched pictured items. They came within week of ordering with was great! I will order from them again.
I recently purchased 3 pairs of workout / leggings and 3 sweaters.
The quality was great on all of them.
And they fit really well, too, thanks to accurate sizing labels online.
The only "complaint" in have is that instead of all coming in 1 package, they came in 3 separate mailings, which meant that there was more waste and postage than necessary.
Nevertheless, i look forward to returning to thredUP for some future shopping needs.
The clothing that I purchased was in wonderful condition and when you receive your merchandise, ThredUp nicely wraps your items in their green polka dot tissue with their Logo Sticker. Nice presentation which makes you feel like you bought it at a Department Store in the good old days when they packaged your purchases at the store and made you feel like a Queen!
I was pleasantly surprised at the selection of clothes I've got. My preferences were certainly considered plus I've got something I may not look for myself but it was interesting experience. And I'm am very picky about my clothes. Only my amish neighbours have more conservative taste. Plus i only wear natural materials. And it has to be particular colors and textures. So I didn't expect to get much anything I approve. But I did. And I loved the experience of the pleasant surprise. And it was a lovely packaging and easy return option. Clothes was in very good condition, I wouldn't know it used if it wasn't mentioned. Pricing is fair and reasonable for such a convenient and creative service.
I have lost 70 lbs, and needed to get some clothes, but with 40 more lbs to go and not really knowing what my style is, I didn't want to spend a ton of money. Every penny spent with Thredup was worth it! The pants fit, the shirts fit, and even though I received 3 shipments total on the same order, I was more than happy with my experience! I will be ordering from them again!
Absolutely fabulous - can't say enough good things! Great prices, fast shipping, the LEAST amount of packaging I have ever seen on an online purchase (THANK YOU for caring about the environment!) that was also re-usable. And the best part: giving some gently used clothing a new life outside of a landfill! I tell everyone about thredUP, can't recommend it enough :)
Customer service is great and deals galore! Will visit repeatedly to continue to find great things
I love Thred up. I can get cool clothes I never even knew existed. I would never find these gems shopping in my small town!
So glad you found our website and enjoyed the items you purchased, Carolyn! We appreciate your feedback.
I bought long sleeve shirts and 2 pairs of pants from ThreadUp and they look brand new. They arrived in great condition and I didn't have to wait long before I received my packages. I am very satisfied with this company and plan on continuing my business with them for buying clothes online.
It was time consuming to read the description, measurements, sizes and all but worth it in the end. I have been recommending family & friends!
Hi Laura, thank you for sharing your feedback with us. We know that with millions of items available, checking the items' details can take a while, but we're happy to hear that it was worth it!
I am well pleased with my jeans and cardigan. Worth my time choosing and tops off my wardrobe.
My items arrived in great condition and on time. I will order again in the future.
It was easy to navigate the site and I got everything I ordered in a timely fashion.
Great the blouse was better than i expected delivery very speedy and I loved the blouse.
Great clothes and website! Y'all have amazing prices and selection
We're thrilled to hear you're enjoying your thredUP experience, Kathryn! Happy shopping!
I saw a lot of cute things and had liked several items, sure where to start. A goodie bag look like a great option for somebody who just wanted to see what was available and was willing to try items somebody else chose. It's a great idea and a great concept it's true I might not have chosen some of the items that I received if I would've picked them out. I ended up loving several items and a few things that I had to return was easy. It was fun and I would be glad to do it again.
Loved all the goodies in my subscription box. Definitely fit my style and were within a reasonable price.
It's like they KNOW me and my style! I did the box and am definitely doing it again!
It is great to hear you enjoyed your Goody Box, Angie! We're looking forward to creating a new amazing Goody Box for you!
I was so excited to find an older Ralph Lauren dress that I had been searching for. The whole process was easy, and I was beyond thrilled to receive the dress in great condition.
I love it. Great brands and try it out and what to keep and return what you don't.
Overall I had a great experience shopping on ThredUp. The only feature I would have appreciated having while using the app was the ability to zoom in on the photos of the items. This would allow the user to get a better image of the details of the garment.
I ordered a Goody Box for the first time last month and I was thrilled by how exact the stylist had been in choosing the clothes to fit the style I wanted. Everything was spot on.
I didn't end up keeping much because I had the sizing wrong, but now that I have fixed my sizes I can't wait to receive another box.
Thank you so much for the great review, Gabriella! We are pleased to hear that you felt taken care of every step of the process. We are excited to style a new Goody Box for you again soon.
So I cannot speak as to selling my clothes through this company but when it comes to making a purchase I ordered all excellent items and that is exactly what I received! I needed a couple of Calvin Klein blazers and Ann Taylor work dresses and I made sure to order the excellent quality that says it comes brand new and that's exactly how the material came! Completely true to description. The only thing I will say is I did not read the description for a final sale item so I did not know the material before purchasing, but everything else was perfect! Ordered 6 items and keeping all 6 items! The packaging was also so cute and I ordered everything 8 days ago and it came pretty fast for standard shipping!
As a petite lady, it is difficult to find clothing that fits well and is current. I found a great trench & I paid a great price for this quality item.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.
Back in 2008, co-founder James Reinhart opened his closet and couldn’t find anything to wear. It was this moment in Cambridge, MA that the initial idea for thredUP was born. Founded in 2009 as a pilot for peer-to-peer online sharing of men’s shirts, thredUP is now the world’s largest online marketplace to buy and sell women’s and kids’ secondhand clothes. Our start-up headquarters are located in downtown San Francisco with distribution centers all across the US.
We're happy to hear that the items arrived fast and in good condition, Stephanie! We look forward to having you shop with us in the future!