Developed in part with a grant from
the National Science Foundation

Musikhaus Thomann e. K. reviews

2 reviews
Hans-Thomann-Straße 1
Burgebrach, BY 96138, Germany
Tel: +49-9546-9223-55
international@thomann.de

2 reviews with 2 stars

mh251
1 review
6 helpful votes
6/8/18

After ordering I was advised the shipping costs had doubled and I would need to pay the difference for my order to proceed. I feel this is a dishonest practice and it left a poor taste. I'm unlikely to purchase from them again.

Response from Franziska D., Musikhaus Thomann e. K. Representative
Dear M H., thank you for your review! We are truly sorry to hear about this confusion! Our aim is to make our communication with you as clear and transparent as possible! We will of course review our shipping information on the website and improve the details displayed the best way possible. Your feedback as a customer is precious to us and we hope to be able to make it up to you on future occasion! Thank you again and all the best, your Thomann Team International
peteh60
1 review
5 helpful votes
4/25/18

I live in America andnd wanted to buy a set of bass strings not available there. I found them on Thomann for a good price, when I checked the shipping costs they were $37 for a small package. I find this way too expensive as shipping within Europe is free, way to alienate a hug market Thomann

Response from Franziska D., Musikhaus Thomann e. K. Representative
Dear Pete, thank you for taking the time to write a review! We offer the best shipping prices possible for each and every country and are in permanent contact with our shipping partners to get even better rates! We appreciate your feedback on this, please be assured that we are constantly making an effort to improve our standards, whether it's in Europe, America or anywhere else the world! All the best, Thomann Team International :-)

Customer Questions & Answers

Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Question:
Answer:

No answers yet. Answer this question
Questions? Get answers from the Musikhaus Thomann e. K. staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

4 Photos for Musikhaus Thomann e. K.

From reviewers
From the business

Sites You Might Also Like

×
Have a question about
Musikhaus Thomann e. K.?
Post Review