• Musikhaus Thomann e. K.

Musikhaus Thomann e. K.

Overview

Musikhaus Thomann e. K. has a rating of 3.35 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Musikhaus Thomann e. K. most frequently mention online store, benton guitar, and high quality. Musikhaus Thomann e. K. ranks 6th among Instrument sites.

  • Service
    47
  • Value
    44
  • Shipping
    46
  • Returns
    32
  • Quality
    41

This company does not typically respond to reviews

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
0
Negative
4
29
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Good selection of products but poor customer service.
How would you rate Musikhaus Thomann e. K.?
Top Positive Review

“Wonderful store!”

The Arch R.
2/23/24

Wonderful store! A lot of great stuff for musicians. + great quality products, as described + fast delivery + nice and safe package

Top Critical Review

“Scammed me unfortunately”

Anders R.
2/13/24

Scammed me unfortunately. Bought an 18" subwoofer, failed after 5 uses, got a new on warranty. Two months later they come back requiring me to send the speaker back because I according to them have overloaded the subwoofer. Rejected this because I do not have the amps to overload the spec, the previous speaker lasted 5 years with half the rated power AND the replacement speaker has been playing fine in the same setup for two months now. Have asked how they explain this, only comment I get back is that their verdict stays, no comments on my comments at all. Stay away from Thomann and Eminence loudspeaker company, scammers!

Reviews (142)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user laok
50 reviews
0 helpful votes
February 23rd, 2024

Wonderful store!
A lot of great stuff for musicians.

+ great quality products, as described
+ fast delivery
+ nice and safe package

Products used:
Musical instruments.

Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi Rockstar!

Thanks a million for your review! We're thrilled to hear that you're digging our store and the treasure trove of goodies we've got for all you fellow music enthusiasts out there.

Keep on jammin', and stay tuned for more musical magic!

Your Thomann International Team

Thumbnail of user wolfbsnscntc
1 review
0 helpful votes
January 8th, 2024

The best online store ever, best prices, best equipment, best brands available, fast delivery, etc.
I bought my first equipment that started my career in music producing and i've been going great

Products used:
i bought a pair of studio monitors, a midi controller, a microfone, few cables, and a pair of headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Good Afternoon Dr. W.,

We're absolutely thrilled to have played a part in kickstarting your musical journey!
We're over the moon that you found everything you needed to get rolling. Remember, it's not just about the gear; it's all about the music you create and the passion behind it!

Thanks for your support! If you're on the lookout for new goodies to keep the rhythm alive, count on us to jam along with you!

Your Thomann Team.

Thumbnail of user ian.james.foster
1 review
0 helpful votes
December 6th, 2023

Easy website to navigate, great product selection, brilliant communication. I received my ibanez guitar, case and stand today and I love it. Thanks from the UK.

Tip for consumers:
Brilliant

Products used:
Guitar, stand, case

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hey Ian!

Thanks for the shoutout from across the pond!

We're thrilled to hear your order hit all the right notes. From navigating the website to delivering the guitar goodness, we're here to keep your musical journey in harmony.

When you have a moment leave a product review for our website and be entered into our monthly drawing for Thomann Cash. Who knows, your Ibanez might get a sibling earlier then expected!

Thanks for jamming with us, and Rock On!

Your Thomann International Team

Thumbnail of user abduls168
1 review
0 helpful votes
September 14th, 2023

The team of customer support and online experts is priceless, they suggest you what you should use as per your choice of gear and accessories, feels like a family member not letting you splurge extra $$$ just for fun

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

We're proud to be your musical family, making sure you hit all the right notes without breaking the bank!

If you ever need more advice or just want to chat about your gear and accessory wishlist, we are here for you!

Abdul You Rock!

Your Thomannn International Team

Thumbnail of user nigelc129
1 review
0 helpful votes
October 28th, 2023

Hi guys
> Guitar arrived today all in one piece,
> Over the moon with what I got for my budget.
> Please don't be offended by my comment
> I have an OCD disorder and that plastic covering the pick ups is so difficult to remove
> This is not a complaint just an opinion from a pensioner
> So all in all for the money I have a lovely guitar
> Thank you all
> Regards Nigel
>

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hey Nigel!

Thank you for putting your trust in Thomann and giving us such an Awesome review!

We're thrilled to hear that your guitar made its grand entrance today, and you are ready to give your neighbors some epic concerts soon!

Don't worry at all – your comment isn't offensive; we're here to make sure everything is in tune with your preferences. We understand that plastic covering can be a bit of a twist and shout situation, especially for those with a keen eye for detail.

Your satisfaction is our top priority, and we're here to keep the good times rolling. If you ever need any assistance or just want to chat about your new rock and roll companion, feel free to reach out.

A huge High Five from Everyone here in Treppendorf!

Your Thomann International Team

Thumbnail of user r.k3
1 review
0 helpful votes
February 4th, 2023
Verified purchase

I recently purchased an audio interface from Thomann USA which arrived promptly and well packaged. I had some.difficulties with setup and operation, which Thomann customer service took care of in short order. Overall, a great experience.

Tip for consumers:
Be prepared to pay high international shipping charges if you have a problem that requires a return, if you live outside of Europe.

Products used:
Audient ID14 audio interface (did not work)

Thumbnail of user bilien
5 reviews
0 helpful votes
May 17th, 2023

I recently had the pleasure of purchasing a Fender electric guitar from the online music store Thomann.de, and I must say, the entire experience exceeded my expectations. From the swift and secure delivery to the reasonable prices and extensive selection, I couldn't be more satisfied with my purchase.

First and foremost, the delivery process was remarkable. Thomann.de ensured that my guitar arrived promptly and in pristine condition. The packaging was robust, providing excellent protection during transit. I appreciated the attention to detail and the care taken to ensure that my guitar reached me safely.

When it comes to pricing, Thomann.de offers great value for money. The prices for Fender guitars were competitive and reasonable compared to other retailers. I was pleasantly surprised by the affordability without compromising on quality. It's evident that Thomann.de strives to provide customers with fair pricing, making it an ideal destination for music enthusiasts looking for a great deal.

One aspect that truly impressed me was the vast assortment of guitars available on Thomann.de. They have an extensive selection of Fender electric guitars, catering to musicians of all levels and preferences. Whether you're a beginner or an experienced player, you'll find a guitar that suits your style and budget. The website's intuitive navigation and comprehensive product descriptions made it easy for me to explore various options and make an informed decision.

Additionally, the customer support provided by Thomann.de was exceptional. Their knowledgeable and friendly staff promptly addressed my inquiries, ensuring a smooth and hassle-free purchasing experience. Their dedication to customer satisfaction was evident, and it further enhanced my confidence in choosing Thomann.de as my go-to music store.

In conclusion, I highly recommend Thomann.de to anyone in search of a Fender electric guitar or any other musical instrument. With their swift and secure delivery, reasonable pricing, and extensive assortment, Thomann.de proves to be a reliable and trustworthy online retailer. My experience was nothing short of excellent, and I am thrilled with my new Fender guitar.

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hello Bilie,
Thank you very much for your positive feedback. We’re happy to hear that you were satisfied with our service.
Please feel free to contact us should you need any further support
Best regards from Germany,
Your Thomann Customer Care Team.

Thumbnail of user tibbsbriant
1 review
0 helpful votes
September 1st, 2023

Ordered Monday morning US time, Evening Germany time. Guitar order processed within the hour. Shipped and tracking started Tuesday US time. Arrived Friday Afternoon to Minnesota USA. Outer box did get a little beat up. Slightly oversized for the smaller guitar box inside; so anything placed on top of it will squish the cardboard a lot. Inner guitar box was cushioned with crumpled paper. Guitar-box had foam inside its box on headstock and butt of the body, and a soft mesh bag inside a plastic bag with a bunch of desiccant packets to absorb any stray moisture during shipping. Looks equivalent to any guitar off the shelves from a local music store. No additional tariffs for importing, Everything from Thomann website was it's final price. (Final price was under 800 USD which then might apply import tariff/taxes of 5.0%~5.4% for 9207.9010~.9040 "Musical instruments Other" ~ "Fretted stringed instruments")

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hey Tibbs!

Thank you for the AWESOME review and 5 Stars!

We love reading about your guitar's musical journey across time zones! Our stellar warehouse team takes extra care to make sure your gear arrives in primo condition, just like a rock star ready to perform! And we appreciate you mentioning the tariff situation – we strive to keep things transparent and hassle-free.

If you ever need more musical gear or just want to chat about your latest rock 'n' roll highlights, you know where to find us!

Your Thomann Export Team

Thumbnail of user konstantinosp19
1 review
0 helpful votes
May 25th, 2022
Verified purchase

A happy customer since 2007!
Great store with so many options of so many different brands.
Also great customer support! There was only a couple of times throughout the years that sth went wrong with products I bought from them and they did everything to help me and they solved the problems free of charge.

Products used:
amps, guitars, bass, cables, music equipment

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hello Konstantinos,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance
Your Thomann Customer Care Team

Thumbnail of user kalab19
1 review
0 helpful votes
June 17th, 2022
Verified purchase

Det gick mycket bra att beställa o få leveransen. Allt var rätt och enligt avtalad tid.
Skulle vilja att betalningen skedde direkt via internetbanken med BankID istället för att vänta på ok o sen betala/föra över! Även med Swish, det handlar ju datorer, vilket borde gå att ordna även då företaget ligger i Tyskland o köparen i Sverige.

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hej Kala, stort tack för din recension. Vir är glada att höra att du är nöjd med våran service.
Tack för din feedback ang betalningssättet. Sådana anmärkningarna hjälper oss med förbättra våran service.
Tveka inte att kontakta oss om du har några frågor.
Ditt Kundserviceteam

Thumbnail of user mrsc201
1 review
0 helpful votes
October 28th, 2022

Really great company!

Good communication from the outset. Easy to use website and ordering part process.

Product delivered in a good time and very pleased with the part which was needed for my sons drum kit!

Will use again and recommend to others!

Products used:
Drum rack t-clamp

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Good Morning Mrs C,

Thank you for the awesome feedback!

We’re really pleased to hear that your experience ordering spare parts from us was a positive one. We have a dedicated team in our parts department to ensure we can always offer a friendly and knowledgeable service for anyone in need of spare parts.

If you need anything else, please don’t hesitate to contact us.

Your Thomann International Team

Thumbnail of user redwizard6
1 review
0 helpful votes
July 12th, 2023

Had the amp I wanted at the best price.its my birthday so why not! Easy purchase and it will be here quick.

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi Tim,

Thank you so much for your kind feedback.

Making the ordering process as smooth as possible whilst offering great value and fast delivery are core parts of the service we hope to provide here at Thomann.

We hope you had a great birthday and enjoy your new amp for many years to come!

Your Thomann Team

Thumbnail of user alexisadamos
1 review
0 helpful votes
August 5th, 2023

I thing it's the best communicate, shipping and deal service I ever had. The reaction time from my order to shipping was unbelievable fast!
Thank you so much!

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi Alex!

Thanks for the rockin' review!
We're like a finely tuned melody, ensuring the best communication, lightning-fast shipping, and unbeatable deals.
We'll keep the rhythm going and continue to provide you with top-notch service.
Keep jamming with us and let the music adventure continue!

Your Thomann International Team.

Thumbnail of user berndtr
1 review
0 helpful votes
May 1st, 2022
Verified purchase

I bought quite a lot of products at Musikhaus Thomann. Always swift delivery and all products available in short term.

Products used:
Guitar strings and other music equipment

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Thank you for your kind feedback. We are happy to hear you are satisfied with the service provided.
Cheers from Treppendorf
Your Thomann Team

Thumbnail of user dimitrik26
1 review
0 helpful votes
July 11th, 2023

You can find everything you need, from instruments to studio gear, in great prices! Totally recommend

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi Dimitri!

Thanks for the awesome feedback!
We're like your one-stop melody shop, offering everything from instruments to studio gear at rockin' prices. It's like hitting all the right chords with the best deals in town!
We'll keep the music journey going strong and continue to provide you with top-notch options.
Keep grooving with us!

Your Thomann International Team.

Thumbnail of user franciscof123
0 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

I've ordered all sorts of products from Thomann, from instruments to studio products, and in this last order some of their branded products as well. Not only have they been a great value, super efficient and easy to find and order from, but everything has been delivered quickly and arrived in excellent condition. The biggest surprise has been how good their own brand products are, especially for the price. I ordered a Harley Benton guitar and a couple of their Millenium brand products, and they are truly fantastic for the price.

My experience with them the past few months has been absolutely perfect, even when ordering bigger items like 88 key controllers. Highly recommended.

Tip for consumers:
Best to order enough to kick in with the free shipping. Most if not all their own products are excellent, but do read the product reviews, as some might be excellent for the price but not necessarily for you.

Products used:
Midi Controller, Guitar, Stand, Cables, Strings, Strap, Bags, Software, etc.

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Dear Francisco,
Thank you very much for your positive feedback. We are very happy to hear that you are satisfied with our products and service provided.
Your Customer Care Team

Thumbnail of user mayah77
1 review
0 helpful votes
January 2nd, 2023

I did have a minor inconvenience when ordering but the customer support was really helpful and we solved the problem fairly quickly! Other than that the guitar is awesome! And it arrived earlier than expected

Tip for consumers:
I’d suggest to create a customer account before ordering

Products used:
Guitar

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hello Maya,

Thank you for your kind feedback. We are happy to hear you are satisfied with the service provided.
We're here for you - don't hesitate to contact us for further assistance

Cheers from Treppendorf
Your Thomann Customer Care Team

Thumbnail of user r.frederickb
1 review
0 helpful votes
December 5th, 2022
Verified purchase

I looked everywhere to find a great price on a Höfner Ignition Bass Guitar and found it here at Thomannmusic

Tip for consumers:
Great Prices!

Products used:
Höfner Ignition Violin McCartney Bass Guitar

Thumbnail of user svennam
1 review
0 helpful votes
January 25th, 2022

The web-site is just perfect for my use! Easy to locate whatever products I might need. And shipping is fast and reliable!
SM.

Products used:
Various

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Many thanks for your kind feedback. We are happy you let us know that our efforts are not in vain:)
Cheers from Treppendorf
Your Thomann Team

Thumbnail of user christopher19
1 review
0 helpful votes
April 28th, 2022

Always perfect! Good service and an amazing customer care service. They are fast, pro and friendly.
Happy customer

Products used:
Music equipment and instruments

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance!
Your Thomann Customer Care Team

Thumbnail of user bo19
1 review
0 helpful votes
March 31st, 2020

I've ordered a number of times over the years and I haven't been disappointed. What I love is their own brand Harley Benton products, today I've bought my 4th Bass guitar from them (+1 double bass). I'd research the markets for comparative products but price/quality wise, despite my best efforts I end up going back to Thomann. It looks like many on here bass (yes pun) their reviews on a single incident with Thomann. Mine is based on numerous transactions with them over the last 5 years.
B

Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Thanks for the kind words, B.
We put a lot of effort into our research and development of in-house brands, as well as making sure that the Quality Control is always on spot.
Looking forward to many other interactions with you!
Your Thomann Team

Thumbnail of user georgek740
1 review
0 helpful votes
May 16th, 2021

Epic customer service, great communication and trustworthy! Professionalism at its finest!
Great packaging and handling, everything came intact, in mint condition! Fast shipping and on time! 5/5 stars for Thomann!
Best regards to the employees and all my respects to all of them! Thank you so much!

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hello George,

Many thanks for your kind feedback. We are happy to hear you are satisfied with the service provided.

Cheers from Treppendorf
Your Thomann Customer Care Team

Thumbnail of user wernerl13
1 review
0 helpful votes
January 31st, 2022

Excellent all round, no matter what you might be looking for, they have it, and you will get it quickly

Service
Value
Shipping
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hello Werner,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance
Your Thomann Customer Care Team

Thumbnail of user darrind46
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Harley Benton CLJ-503CE WN
I removed the pickup' made a good-fitting bone saddle slotted the bridge' removed" the pickguard, and"put some medium gage Elixer string on it. I like the tone that the walnut" gives it a dry' warm sound I' like' I am happy with it.

Thumbnail of user zenekm
1 review
0 helpful votes
December 10th, 2022
Verified purchase

Received today NEW Squier Jazzmaster 40th aviversary edition in mega price as b-stock, besides minor lacquer problem in not visible place great deal, can say deal of my life, such a good and beautifull instrument is such a great price, thank you Thomann!

Tip for consumers:
go no other place

Products used:
guitars, speakers, amplifiers, cables

Service
Value
Shipping
Returns
Quality
Thumbnail of user franziskad
Thomann G. – Musikhaus Thomann e. K. Rep

Hi Zenek,

Thank you so much for this awesome review!

You’re exactly right with B-Stock products being a great deal! These are items that have been returned to us by customers during the 30 day money back period that we offer, they are checked thoroughly once returned and discounted to show that these are no longer brand new.

Knowing you’re happy with your purchase has made it a great start to our week. Wishing you a happy holidays from all of us here in Treppendorf. You Rock!

Your Thomann International Team

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From the business

Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.

The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.

The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.

Company Representative

Thumbnail of user franziskad
Thomann G.
Typically does not respond to reviews

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