Musikhaus Thomann e. K. has a rating of 3.35 stars from 142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Musikhaus Thomann e. K. most frequently mention online store, benton guitar, and high quality. Musikhaus Thomann e. K. ranks 6th among Instrument sites.
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Wonderful store! A lot of great stuff for musicians. + great quality products, as described + fast delivery + nice and safe package
Scammed me unfortunately. Bought an 18" subwoofer, failed after 5 uses, got a new on warranty. Two months later they come back requiring me to send the speaker back because I according to them have overloaded the subwoofer. Rejected this because I do not have the amps to overload the spec, the previous speaker lasted 5 years with half the rated power AND the replacement speaker has been playing fine in the same setup for two months now. Have asked how they explain this, only comment I get back is that their verdict stays, no comments on my comments at all. Stay away from Thomann and Eminence loudspeaker company, scammers!
Wonderful store!
A lot of great stuff for musicians.
+ great quality products, as described
+ fast delivery
+ nice and safe package
Products used:
Musical instruments.
The best online store ever, best prices, best equipment, best brands available, fast delivery, etc.
I bought my first equipment that started my career in music producing and i've been going great
Products used:
i bought a pair of studio monitors, a midi controller, a microfone, few cables, and a pair of headphones
Good Afternoon Dr. W.,
We're absolutely thrilled to have played a part in kickstarting your musical journey!
We're over the moon that you found everything you needed to get rolling. Remember, it's not just about the gear; it's all about the music you create and the passion behind it!
Thanks for your support! If you're on the lookout for new goodies to keep the rhythm alive, count on us to jam along with you!
Your Thomann Team.
Easy website to navigate, great product selection, brilliant communication. I received my ibanez guitar, case and stand today and I love it. Thanks from the UK.
Tip for consumers:
Brilliant
Products used:
Guitar, stand, case
Hey Ian!
Thanks for the shoutout from across the pond!
We're thrilled to hear your order hit all the right notes. From navigating the website to delivering the guitar goodness, we're here to keep your musical journey in harmony.
When you have a moment leave a product review for our website and be entered into our monthly drawing for Thomann Cash. Who knows, your Ibanez might get a sibling earlier then expected!
Thanks for jamming with us, and Rock On!
Your Thomann International Team
The team of customer support and online experts is priceless, they suggest you what you should use as per your choice of gear and accessories, feels like a family member not letting you splurge extra $$$ just for fun
We're proud to be your musical family, making sure you hit all the right notes without breaking the bank!
If you ever need more advice or just want to chat about your gear and accessory wishlist, we are here for you!
Abdul You Rock!
Your Thomannn International Team
Hi guys
> Guitar arrived today all in one piece,
> Over the moon with what I got for my budget.
> Please don't be offended by my comment
> I have an OCD disorder and that plastic covering the pick ups is so difficult to remove
> This is not a complaint just an opinion from a pensioner
> So all in all for the money I have a lovely guitar
> Thank you all
> Regards Nigel
>
Hey Nigel!
Thank you for putting your trust in Thomann and giving us such an Awesome review!
We're thrilled to hear that your guitar made its grand entrance today, and you are ready to give your neighbors some epic concerts soon!
Don't worry at all – your comment isn't offensive; we're here to make sure everything is in tune with your preferences. We understand that plastic covering can be a bit of a twist and shout situation, especially for those with a keen eye for detail.
Your satisfaction is our top priority, and we're here to keep the good times rolling. If you ever need any assistance or just want to chat about your new rock and roll companion, feel free to reach out.
A huge High Five from Everyone here in Treppendorf!
Your Thomann International Team
I recently purchased an audio interface from Thomann USA which arrived promptly and well packaged. I had some.difficulties with setup and operation, which Thomann customer service took care of in short order. Overall, a great experience.
Tip for consumers:
Be prepared to pay high international shipping charges if you have a problem that requires a return, if you live outside of Europe.
Products used:
Audient ID14 audio interface (did not work)
I recently had the pleasure of purchasing a Fender electric guitar from the online music store Thomann.de, and I must say, the entire experience exceeded my expectations. From the swift and secure delivery to the reasonable prices and extensive selection, I couldn't be more satisfied with my purchase.
First and foremost, the delivery process was remarkable. Thomann.de ensured that my guitar arrived promptly and in pristine condition. The packaging was robust, providing excellent protection during transit. I appreciated the attention to detail and the care taken to ensure that my guitar reached me safely.
When it comes to pricing, Thomann.de offers great value for money. The prices for Fender guitars were competitive and reasonable compared to other retailers. I was pleasantly surprised by the affordability without compromising on quality. It's evident that Thomann.de strives to provide customers with fair pricing, making it an ideal destination for music enthusiasts looking for a great deal.
One aspect that truly impressed me was the vast assortment of guitars available on Thomann.de. They have an extensive selection of Fender electric guitars, catering to musicians of all levels and preferences. Whether you're a beginner or an experienced player, you'll find a guitar that suits your style and budget. The website's intuitive navigation and comprehensive product descriptions made it easy for me to explore various options and make an informed decision.
Additionally, the customer support provided by Thomann.de was exceptional. Their knowledgeable and friendly staff promptly addressed my inquiries, ensuring a smooth and hassle-free purchasing experience. Their dedication to customer satisfaction was evident, and it further enhanced my confidence in choosing Thomann.de as my go-to music store.
In conclusion, I highly recommend Thomann.de to anyone in search of a Fender electric guitar or any other musical instrument. With their swift and secure delivery, reasonable pricing, and extensive assortment, Thomann.de proves to be a reliable and trustworthy online retailer. My experience was nothing short of excellent, and I am thrilled with my new Fender guitar.
Hello Bilie,
Thank you very much for your positive feedback. We’re happy to hear that you were satisfied with our service.
Please feel free to contact us should you need any further support
Best regards from Germany,
Your Thomann Customer Care Team.
Ordered Monday morning US time, Evening Germany time. Guitar order processed within the hour. Shipped and tracking started Tuesday US time. Arrived Friday Afternoon to Minnesota USA. Outer box did get a little beat up. Slightly oversized for the smaller guitar box inside; so anything placed on top of it will squish the cardboard a lot. Inner guitar box was cushioned with crumpled paper. Guitar-box had foam inside its box on headstock and butt of the body, and a soft mesh bag inside a plastic bag with a bunch of desiccant packets to absorb any stray moisture during shipping. Looks equivalent to any guitar off the shelves from a local music store. No additional tariffs for importing, Everything from Thomann website was it's final price. (Final price was under 800 USD which then might apply import tariff/taxes of 5.0%~5.4% for 9207.9010~.9040 "Musical instruments Other" ~ "Fretted stringed instruments")
Hey Tibbs!
Thank you for the AWESOME review and 5 Stars!
We love reading about your guitar's musical journey across time zones! Our stellar warehouse team takes extra care to make sure your gear arrives in primo condition, just like a rock star ready to perform! And we appreciate you mentioning the tariff situation – we strive to keep things transparent and hassle-free.
If you ever need more musical gear or just want to chat about your latest rock 'n' roll highlights, you know where to find us!
Your Thomann Export Team
A happy customer since 2007!
Great store with so many options of so many different brands.
Also great customer support! There was only a couple of times throughout the years that sth went wrong with products I bought from them and they did everything to help me and they solved the problems free of charge.
Products used:
amps, guitars, bass, cables, music equipment
Hello Konstantinos,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance
Your Thomann Customer Care Team
Det gick mycket bra att beställa o få leveransen. Allt var rätt och enligt avtalad tid.
Skulle vilja att betalningen skedde direkt via internetbanken med BankID istället för att vänta på ok o sen betala/föra över! Även med Swish, det handlar ju datorer, vilket borde gå att ordna även då företaget ligger i Tyskland o köparen i Sverige.
Hej Kala, stort tack för din recension. Vir är glada att höra att du är nöjd med våran service.
Tack för din feedback ang betalningssättet. Sådana anmärkningarna hjälper oss med förbättra våran service.
Tveka inte att kontakta oss om du har några frågor.
Ditt Kundserviceteam
Really great company!
Good communication from the outset. Easy to use website and ordering part process.
Product delivered in a good time and very pleased with the part which was needed for my sons drum kit!
Will use again and recommend to others!
Products used:
Drum rack t-clamp
Good Morning Mrs C,
Thank you for the awesome feedback!
We’re really pleased to hear that your experience ordering spare parts from us was a positive one. We have a dedicated team in our parts department to ensure we can always offer a friendly and knowledgeable service for anyone in need of spare parts.
If you need anything else, please don’t hesitate to contact us.
Your Thomann International Team
Had the amp I wanted at the best price.its my birthday so why not! Easy purchase and it will be here quick.
Hi Tim,
Thank you so much for your kind feedback.
Making the ordering process as smooth as possible whilst offering great value and fast delivery are core parts of the service we hope to provide here at Thomann.
We hope you had a great birthday and enjoy your new amp for many years to come!
Your Thomann Team
I thing it's the best communicate, shipping and deal service I ever had. The reaction time from my order to shipping was unbelievable fast!
Thank you so much!
Hi Alex!
Thanks for the rockin' review!
We're like a finely tuned melody, ensuring the best communication, lightning-fast shipping, and unbeatable deals.
We'll keep the rhythm going and continue to provide you with top-notch service.
Keep jamming with us and let the music adventure continue!
Your Thomann International Team.
I bought quite a lot of products at Musikhaus Thomann. Always swift delivery and all products available in short term.
Products used:
Guitar strings and other music equipment
Thank you for your kind feedback. We are happy to hear you are satisfied with the service provided.
Cheers from Treppendorf
Your Thomann Team
You can find everything you need, from instruments to studio gear, in great prices! Totally recommend
Hi Dimitri!
Thanks for the awesome feedback!
We're like your one-stop melody shop, offering everything from instruments to studio gear at rockin' prices. It's like hitting all the right chords with the best deals in town!
We'll keep the music journey going strong and continue to provide you with top-notch options.
Keep grooving with us!
Your Thomann International Team.
I've ordered all sorts of products from Thomann, from instruments to studio products, and in this last order some of their branded products as well. Not only have they been a great value, super efficient and easy to find and order from, but everything has been delivered quickly and arrived in excellent condition. The biggest surprise has been how good their own brand products are, especially for the price. I ordered a Harley Benton guitar and a couple of their Millenium brand products, and they are truly fantastic for the price.
My experience with them the past few months has been absolutely perfect, even when ordering bigger items like 88 key controllers. Highly recommended.
Tip for consumers:
Best to order enough to kick in with the free shipping. Most if not all their own products are excellent, but do read the product reviews, as some might be excellent for the price but not necessarily for you.
Products used:
Midi Controller, Guitar, Stand, Cables, Strings, Strap, Bags, Software, etc.
Dear Francisco,
Thank you very much for your positive feedback. We are very happy to hear that you are satisfied with our products and service provided.
Your Customer Care Team
I did have a minor inconvenience when ordering but the customer support was really helpful and we solved the problem fairly quickly! Other than that the guitar is awesome! And it arrived earlier than expected
Tip for consumers:
I’d suggest to create a customer account before ordering
Products used:
Guitar
Hello Maya,
Thank you for your kind feedback. We are happy to hear you are satisfied with the service provided.
We're here for you - don't hesitate to contact us for further assistance
Cheers from Treppendorf
Your Thomann Customer Care Team
I looked everywhere to find a great price on a Höfner Ignition Bass Guitar and found it here at Thomannmusic
Tip for consumers:
Great Prices!
Products used:
Höfner Ignition Violin McCartney Bass Guitar
The web-site is just perfect for my use! Easy to locate whatever products I might need. And shipping is fast and reliable!
SM.
Products used:
Various
Many thanks for your kind feedback. We are happy you let us know that our efforts are not in vain:)
Cheers from Treppendorf
Your Thomann Team
Always perfect! Good service and an amazing customer care service. They are fast, pro and friendly.
Happy customer
Products used:
Music equipment and instruments
Hi,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance!
Your Thomann Customer Care Team
I've ordered a number of times over the years and I haven't been disappointed. What I love is their own brand Harley Benton products, today I've bought my 4th Bass guitar from them (+1 double bass). I'd research the markets for comparative products but price/quality wise, despite my best efforts I end up going back to Thomann. It looks like many on here bass (yes pun) their reviews on a single incident with Thomann. Mine is based on numerous transactions with them over the last 5 years.
B
Thanks for the kind words, B.
We put a lot of effort into our research and development of in-house brands, as well as making sure that the Quality Control is always on spot.
Looking forward to many other interactions with you!
Your Thomann Team
Epic customer service, great communication and trustworthy! Professionalism at its finest!
Great packaging and handling, everything came intact, in mint condition! Fast shipping and on time! 5/5 stars for Thomann!
Best regards to the employees and all my respects to all of them! Thank you so much!
Hello George,
Many thanks for your kind feedback. We are happy to hear you are satisfied with the service provided.
Cheers from Treppendorf
Your Thomann Customer Care Team
Excellent all round, no matter what you might be looking for, they have it, and you will get it quickly
Hello Werner,
Thanks for your positive feedback. We're here for you - don't hesitate to contact us for further assistance
Your Thomann Customer Care Team
Harley Benton CLJ-503CE WN
I removed the pickup' made a good-fitting bone saddle slotted the bridge' removed" the pickguard, and"put some medium gage Elixer string on it. I like the tone that the walnut" gives it a dry' warm sound I' like' I am happy with it.
Received today NEW Squier Jazzmaster 40th aviversary edition in mega price as b-stock, besides minor lacquer problem in not visible place great deal, can say deal of my life, such a good and beautifull instrument is such a great price, thank you Thomann!
Tip for consumers:
go no other place
Products used:
guitars, speakers, amplifiers, cables
Hi Zenek,
Thank you so much for this awesome review!
You’re exactly right with B-Stock products being a great deal! These are items that have been returned to us by customers during the 30 day money back period that we offer, they are checked thoroughly once returned and discounted to show that these are no longer brand new.
Knowing you’re happy with your purchase has made it a great start to our week. Wishing you a happy holidays from all of us here in Treppendorf. You Rock!
Your Thomann International Team
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Hi Rockstar!
Thanks a million for your review! We're thrilled to hear that you're digging our store and the treasure trove of goodies we've got for all you fellow music enthusiasts out there.
Keep on jammin', and stay tuned for more musical magic!
Your Thomann International Team