ThirdLove has a rating of 1.8 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ThirdLove most frequently mention customer service, shirt bra, and credit card problems. ThirdLove ranks 119th among Underwear sites.
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I can't say enough good things about ThirdLove. First of all, their bras are comfortable, attractive, and well fitting. THirdlove the company has high standards both for their product and for their customer relations. A few weeks ago one of their deliveries went astray. The bra was marked as delivere4ed, but I never got it. Third Love sent me another one. Thanks!
These bras are extremely cheaply made, and they sent me one where the straps were sewn in twisted. When I contacted them about it, they refused to replace or credit me. These bras are awful, and they don't stand behind their shoddy products. You'll be out an expensive bra and their customer service is truly terrible.
Great experience. My bras never came and they sent out replacements. Everyone was helpful and made me feel heard.
As a person with a very small back and an hourglass figure, it's hard to find the right fit for bras. However, thanks to the sizing tests and guides, I was able to figure out my actual size (and it's a size I can't get in most stores). I ordered two different sizes of the same 3 bras for myself to see which ones would fit better, and I returned the 3 that didn't quite fit. They're seamless, easy to wash, and I had no trouble returning them. Customer service was helpful and supportive and I personally didn't experience any problems. I'll most likely be ordering again!
Hi Jemi,
Thank you for leaving your honest and detailed feedback about your experience with ThirdLove. We love to hear from our customers, regardless of whether the feedback is positive or negative; but success stories like yours are especially exciting for us. We appreciate your support of ThirdLove.
Had issues with the coupons but it was resolved promptly
This company has really grown, FAST! And for a reason! Their products are wonderful and the customer service and return policy/ exchange are just what you would hope for. I highly recommend this Thirdlove!
I am a first time shopper and didn't get the 15% discount; however, ThirdLove immediately rectified the situation and gave me the 15% discount! I am very satisfied with my shopping experience!
Had an excellent experience with ThirdLove. I don't normally write reviews (I mean, who does? - the only people that write reviews are when you want to complain about something obvi) but I needed to with this great company. My fit stylist Gloria went above and beyond. Let's be honest ladies, finding a bra that actually fits is nottt easy. I had high hopes for ThirdLove given all the hype, I mean the number of women in my mom's group raving about their bras is insane. Anyways, I tried one, it didn't fit right but it felt great that I was willing to give it another try. Gloria helped me and wow was she awessssome. Just so above and beyond, I'll never buy bras from another company! Thank you ThirdLove for making such wonderful products that have changed my life (my girls thank you too) and thank you Gloria.
I didn't' know a bra could fit so perfectly! ThirdLove has created a bra that fits in every place which made me consider how thoughtful they've been designing their products. I had no idea my bra size was this large. I measured my upper chest before ordering, was skeptical about purchasing such a "large," cup size and voila... it fits! I feel speechless how comfortable this bra is. My shoulders relaxed, I don't feel this tightness where the bands rest, and didn't even know I was SORE until I put this bra on. It's worth the money, treat yourself because now I can't wait to put this on everyday.
I purchase the (Sheer lift shortie). It has No support lift on the bottom of the butt, plus the the hemming on the top of the waist and bottom around the thigh legs area, needs to be a lot thicker to hold down. I sat down and it roll up on the thigh leg area. But I can say, it feels like I'm not wearing underwear that's a five star..
Look ladies I was skeptical too, everybody has been raving about these bras and I didnt expect much. They are expensive, but so is Victorias Secret without all their promotions theyre always running, and dept stores are more expensive. But I went into this NOT expecting much and putting all my trust in their free returns and exchanges!
LET ME TELL YOU, greatest bra I've ever owned it has changed my life. I am a larger woman and I have never had a bra that fit great, looked nice (most larger sized bras look awful), and was super comfortable. This bra has it all! I am truly converted forever, highly recommended! Don't skimp, dont trust the other complainers on sitejabber, trust your friends and all the celebs who rave about ThirdLove - they are great and worth it! A++++
The best bra is one you never think about. Find your perfect fit today. Available in cup sizes AA through G (DDDD), including our signature half 1/2 cup sizes.
Thanks for the great review, Jen! So glad we able to take care of this and get you your order!