Think Vacuums

We ordered a complete estate contractor kit with all the installation hardware. We decided to also upgrade to the "new and improved" $99.99 Vacaddy. The Vacaddy was for some reason not included in the original shipment. Fast forward to now 2 months, multiple calls, emails, and talking with them on the chat option of the website later and we still have not received a refund or the Vacaddy. So they basically stole $100 from us. Also you can have one delivered in 2 days from Amazon for $30 less.

Worst company I've ever dealt with. Misrepresented EVERYTHING! Especially return policy. When the product arrived a month late I tried to return. They said sure, this is the procedure but you have to pay shipping. Did exactly as I was told and they refused the delivery. Ended up costing me over $100 to UPS because they lied

If you are researching Think Vacuums before making a purchase and have found this site, congratulations! You now have the opportunity to go elsewhere and save yourself the headache of wasting your money with this unreputable company. Look at the Better Business Bureau, the complaints, and their D+ rating. Look at the complaints on Facebook and Google. In my case, I spent over $1,000 on two sets of central vac attachment kits and both sets had defective parts in the first 90 days. Their response: "the part is not covered under warranty. Only 30 days. Sorry."

A representative advised me to order a specific outer bag for my vacuum. Turns out it was the wrong part. They now say this is my fault and want a restocking fee and shipping costs to return. After telling me this the lady hung up on me. I won't be dealing with Think Vacuums anymore. I should have read the BBB reviews first, they're pretty telling.

I ordered a Purvac Barracuda, supposedly one of the strongest units to run on 110V. The motor Spec shows 15 amps but the unit received motor plate says 12. X amps. There is no model and serial number on the unit but the motor specs match the Stingray model 2 levels down. I've tried 2 days to connect with these people. I had 1 voice message I returned twice but no return call or email. This unit is near as strong as my old. Sacammers.

Vacuum handle does not fit into base. I have notified company by chat and email several times. I am constantly put off by reps saying we are looking into it. I've Asked for replacement, assuming this is a lemon, or a return. Cost a lot.

Called to confirm that they had the part I was looking for in stock. Spoke with a sales person who confirmed the part was in stock. Placed order and received a different part. Called to figure out what happened. They claimed the part I ordered was discontinued and they sent a replacement. Very rude and not willing to fix any of it. I would stay far away from this company. Worst customer service ever. They want to blame the customer for their mistakes. The owner is claiming I did not look at the details before ordering. See the attached photo. They did not read the details of my order!

I've called, emailed, used their chat, and no response. They've had my money for 2 weeks with no acknowledgement of having received it, although PayPal and their own website shows I paid for the unit in full, and my address has been confirmed.
After several emails, several calls, and several chat attempts, I finally reached someone on chat named "Cynthia" who tells me she is really "Abby". She then explains the "*******@thinkvacuum.com" account "doesn't work" and I shouldn't be using it. How on earth am *I* to know their emails don't work? It's the email they put on the invoice for customer service, so other than phone calls, I have no where else to turn.
She explains "We always answer our calls up until 6 p.m." although I've called as early as 9 a.m. PST (They are EST). No, they do not.
And on chat, the "correct answer" is "call us in the morning, we always answer phones in the morning when it's not so busy."
Terrible service. Terrible company. Now trying for a refund from them, as they're so terrible.

Worse, "abby" or "cynthia" (turns out they have several names" calls me on the phone, not understanding that I'm upset for no tracking number, no acknowledgement of sale, no acknowledgement of money received, and then she started making comments about who she *thinks* I work for because of my email address. The conversation turned ugly when her husband gets on the phone and explains that "now you're taking to a man who will kick your $#*!, and so shut the $#*! up and listen."

He couldn't provide the information I was seeking, or wouldn't. All I wanted to hear was that they have my money, and that they are shipping, or will ship my product. Their response is "you ordered on New Year's Day, did you work on New Year's Day?" (I did). Then the guy tells me that I'm such an a**hole that "even if I could prove we shipped it, you wouldn't have the balls to apologize." I would happily apologize had they provided *any* of these things in the phone call, or email. They wouldn't. They told me to shut up and wait til Tuesday, because it was shipped. I suppose I have to believe them, as there is no UPS, FedEx, or other tracking number available.

I guess that's a Florida business for you.

Without confirmation of order, tracking #, shipping information, and a plethora of missed communications, fake emails, and dozens of bad reviews, what are we/the customers supposed to think?

The customer service department sold up central vacuum parts that did not fit. We even gave them our central vac system serial/model number before our original purchase. To correct the issue we placed and additional order that still did not correct the problem. They were suppose to ship us 4 powerhead tubes and we only received 3. Also we did not receive a manual. They did not not disclose their return policy and now have lost $265.00 in return shipping fees, restocking fees and other penalties. I have been trying to get a detailed copy of my return receipts for 3 weeks now and still do not have the info I need to submit to our cooperate office. I will write another review outlining all the charges we were charged. I have never experienced such poor customer service im my 10 years of purchasing experience. It was clearly an error on there side that we received parts that did not work/fit. Having to pay $265.00 (checked the refunded credit card amount and we paid return shipping fees), is in my opinion thievery! I will be disputing and reporting this!

After contacting several vacuum parts companies I had an extended chat session with representatives at ThinkVacuums to replace a carpet powerhead. Despite assurances the powerhead they recommended would work with my system, their recommendation was incompatible. I cannot recommend this company.

Poor service, hard to return and customers need to pay freight for any return and exchange plus 10% restocking even if it is not your fault.
Don't buy from this site

I, using the model number of my vacuum, received all the wrong parts, bags, belts and the like. I logged on to the website and entered a chat. Wow what a poor lag time in the chat. I discovered that there was a restocking fee and postage was on me. Manager Juan referred to me as Buddy. What a poor company.

I would not recommend this product. Purchased the central vac vacuum set and the quality is awful. I have had two vacuum heads and replaced the wand multiple times. The customer service rep I spoke to today was horrible. I will not order from them again.

I Wish I saw their rating before I purchased from them. Terrible customer service, the absolute worst, they sent the wrong vacuum and then charged me a restocking fee, btw it too them a month to refund me for the wrong vacuum they sent me. I would never buy from them again, don't know how they stay in business.

Don't go here if you are unsure what you need to order for you central vac system. Their chat representative helped me pick what I needed - it was the wrong thing and then they charged me restocking fee and I had to pay to ship it back. Out almost $200 with nothing to show for it.

Ordered a filter Aug 1 notified on Aug 30 filter to be delayed another 2 weeks. Canceled order and was told refund be in 10 days. Now 3 weeks later and no refund - no returned calls or emails.
Terrible customer service - not able to speak wiwh anyone on phone.

Disappointed at the deception... I thought I was getting a really great deal on a SEBO vacuum but the model I discussed with the associate wasn't the model I received which turned out to be a discontinued unit. I would return the vacuum but their return policy isn't especially customer friendly.

Robert the owner referred to the fact I was an idiot when I did not purchase the turbo brush that is what you need to vacuum a rug after he talked me into a $600-700 purchase. I didn't know I needed it after I spent over $700. Then after he insulted my intelligence he put me through to Abby who would take my credit card # for another $119.
My question is why didn't he tell me this at time of purchase?
By the time I talked to Abby to give my cc# I was in tears. She called back to get cc#! AGAIN and when I said in tears that she and owner had been mean she hung up on me.
I will never ever recommend these people at Think Vacuum to ANYONE ever. Hopefully resolved after chat and additional phone calls and emails.

Bad bad company let's see how long it take to get a refund from other reviews I will probably have to fight for it

If you want to get screwed, use these guys. Ordered a replacement head for our vacuum in 2021 and they told us it would arrive in a few months. I get it, supply change issues, etc. Then they contact us in Jan/Feb and say "hey we can't get the head you want but for just $200+ more we can get you something else. I get it, stuff costs more, so i wasn't that upset. I asked for a refund of the first $265 or so spent and after a week asked again. Andrew was kind of a Richard about it and said it can take awhile to refund your payment for SOMETHING YOU NEVER RECIEVED, ok I get it, but 4 months to get reimbursed, nah, they are scammers. Don't waste your money. I emailed multiple times and left my cell number, but no calls or replies with the exception of wussy Andrew who said wait, give us more time..

Ken took my $2500 order and send me the wrong color hose. I called and he said that the black head hose is the only color he has to sell but he lied to me over the phone when taking the order saying the hose is white. Had he told me the hose was black, I would have not ordered it. He hung up on me when I confronted his rude remarks as he was bulling me over the phone. He wants me, the customer, to pay for the shipping costs when sending back the black hose, even though he is the one that sent the wrong color item. He thinks he can just bully a woman (because he is a man) and get away with it. Wrong! You lie to me to make a sale and send me the wrong item, you pay for the shipping and have the carrier pick it up from my door. Another problem is that the Drainvac unit they sent me does not look the same as the one they advertise on their website. Again, is this company cheating me with a lower grade unit? Why was I not sent the same unit as their website advertises? I advise you to not do business with this company, they have 0 customer service and lie to you to take your money and when you call them to ask them to fix their own mess, they hang up on you and refuse to fix the problems they actually created in the first place. DON'T DO BUSINESS WITH THINKVACUUMS, THEY WILL SHIP YOU ITEMS YOU DID NOT AGREE TO BUY AND WILL NOT TAKE BACK UNLESS YOU PAY FOR THEIR NEGLIGENCE!

I emailed asking if they had my parts I needed. They replied to call in. So I did. This was one of the worst customer service experiences I have had. I asked about the parts. The filter I was looking for said it was available on line but they said it was on backorder. Which is fine. Then I asked about the bags and he only asked if it had a round opening. I said yes. And i the asked for the part Number so I could look at it. He refused. I asked how big the opening was and he yelled at me that I was trying to just order for somewhere else and hung up on me after going back and forth trying to figure out what he was trying to sell me. My central vac company went out if business. Just looking for some options. Not helpful.

Ordered a new hose and accessory kit for our central vacuum that ThinkVacuums.com stated online would be compatible with our system. We ordered the kit, had free shipping, and received it about two weeks later. When we opened the package and tried it out, neither the hose or the accessory kit were compatible with our system. Also, the hose seemed to be used! When we called ThinkVacuums.com the first time to try to return it with their "Hassel Free Return Policy," they wanted us to replace our central vacuum system rather than simply returning the hose. The NEXT time we called them we got the go-around again but after awhile they finally issued us a RA number to return the package. When we went to ship the package we found out that between the cost to ship the package of wrong parts back, and the restocking fee, we would be paying them to take the close to $100 order back! Very disappointed in their products and their customer-service department. Please, please save your money and order from a reputable business.

Review also posted on Yelp.