• Game Stop

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Overview

Game Stop has a rating of 3.79 stars from 284 reviews, indicating that most customers are generally satisfied with their purchases. Game Stop ranks 10th among Gadgets sites.

  • Service
    39
  • Value
    34
  • Shipping
    39
  • Returns
    30
  • Quality
    29
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What reviewers want you to know

Positive highlights

Critical highlights

  • Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer.
How would you rate Game Stop?
Top Positive Review

“Game Stop Rocks!”

Trini T.
4/26/21

I love game stop I always love buying games from them I mostly do it online but either way in store or online they are great no joke I have Mario 3D all stars Spyro the trilogy Mario maker 2 Mario odyssey I have super Smash Ultimate and I have Animal Crossing all great games lol and alot to play! I plan on getting breath of the wild and Crash bandicoot lol and maybe super Mario 3D world bowsers furry lol but over all their products and service is great and the merch is great too I wanna get a controller mug lol

Top Critical Review

“Disappointed and heartbroken...”

Melissa W.
11/28/19

Every year I get Xmas stuff from thinkgeek.com. I've never had a problem. I go to the site to find it was bought by Gamestop FOUR YEARS AGO and they did away with their awesome thinkgeek.com since last year. Can't find anything good! So disappointed!

Reviews (284)

Rating

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Reviews that mention popular keywords

customer service (56)
Thumbnail of user trinit
2 reviews
3 helpful votes
April 26th, 2021

I love game stop I always love buying games from them I mostly do it online but either way in store or online they are great no joke I have Mario 3D all stars Spyro the trilogy Mario maker 2 Mario odyssey I have super Smash Ultimate and I have Animal Crossing all great games lol and alot to play! I plan on getting breath of the wild and Crash bandicoot lol and maybe super Mario 3D world bowsers furry lol but over all their products and service is great and the merch is great too I wanna get a controller mug lol

Tip for consumers:
Have fun be honest with your reviews and always smile God bless u and be happy!!!!! that's my tip for this sight and life lol and one last thing stay sweet!!!!!!

Products used:
Alot lol and I still use them all games of course lol thx for ur services lol

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Thumbnail of user michelem98
33 reviews
84 helpful votes
November 28th, 2018

I have returned to this site repeatedly for years. The items are clever. They are SO much fun. But the quality is incredible. I have bought clothing, gadgets and home items. Never disappointed and when an item doesn't work (a shirt didn't fit), they will work with you until you're happy. They points system is fantastic and boosted my holiday shopping. Shipping is reasonable in both cost and speed. Always look at their sales! You won't be disappointed! There are things that will just make you smile and so will the banter from the way they phrase descriptions! This site is very worth your time and money. If you have any variety of geek or nerd, shop here.

Thumbnail of user danielk99
2 reviews
2 helpful votes
January 19th, 2017

I usually buy here, and sometimes I just serf the site to get some inspiration! Great job, guys! If you have a friend who goes banana about devices, new technologies, etc, this is the place for you!

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Thumbnail of user andrewg61
1 review
3 helpful votes
June 25th, 2015

Great webiste; great assistance!
I admit; i was skeptical at first due to all the bad reviews i've seen
Having had gone through a purchase that went swimmingly well (except for a cracked sword which is being replaced free of charge), I can honestly say i would recommend and send again. Love ThinkGeek! They had great customer service, and great prices. 10/10 would use.

Tip for consumers:
Ignore the bad reviews; thinkgeek rocks!

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Thumbnail of user connorm18
7 reviews
2 helpful votes
March 30th, 2017

Love it so many cool gadgets and gizmos that are must haves for any nerd, decorations that'll ensure nostalgia I recently got a Han solo carpet where he's frozen in carbonite so freaking sweet

Thumbnail of user cragm
6 reviews
7 helpful votes
April 13th, 2017

Going crazy from the things from this website. I'm collecting almost all of what can be possibly found with star wars. My fan preferences are satisfied!

Thumbnail of user vladr12
6 reviews
12 helpful votes
August 28th, 2018

Over 6 years I order stuff at thinkgeek. They have really good stuff there. Every time I need to prepare a present I go there.

Thumbnail of user barbaral68
2 reviews
7 helpful votes
May 29th, 2016

I've been a customer of ThinkGeek for a LONG time, and regularly go back to them for Christmas gifts for those hard-to-buy-for (usually male) people. Where else could I buy a cake tin in the shape of a dragon sleeping on a clutch of eggs? Or a Christmas tree decoration shaped like a Dalek? Their Tshirts are great quality, the gadgets are also quite nifty & of a reasonable quality (guided by price e.g. if they sell 2 items: one at $20 and the other at $5, logically the $20 item will be of better quality).
The only warning is that as they are in USA, and I'm in Australia, I have to plan my shop weeks in advance to ensure that product availability and postal services result in on-time delivery. I also stock up my order and get it all in one go to save on postage.

Thumbnail of user amandaj111
1 review
1 helpful vote
November 27th, 2017

I called with a question and had to get a supervisor to help but he was so helpful. While doing so we figured out i ordered the wrong thing for my husband for Christmas a few days earlier. Unfortunately they were out of the other option so he offered to just replace it with something else FOR FREE with absolutely no cost to me. We found something that only cost a few dollars more and he shipped it right away. He also said to keep what i ordered. HIGHLY recommended. Some of the staff didn't know how to answer my question but if that happens to you get a supervisor it will be taken care of and everyone was very friendly.
And also, sometimes i have called and they have actually answered my questions. This was a first that they couldn't.
I have purchased many times from them before as well and have always been pleased with everything i have received. :)

Tip for consumers:
if you find someone in the initial customer service that wasnt helpful, as with all websites/companies, ask for a supervisor
honestly i know that some people wont always be helpful but thats why they have higher ups to talk to ;)

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Thumbnail of user kimm368
3 reviews
0 helpful votes
July 10th, 2017

Iove ThinkGeek, awesome place to find unique products. I have so many geeks in my life, this site is the only place I can find special gifts and the t-shirts are fantastic.

Thumbnail of user criticalcustomerp
5 reviews
8 helpful votes
April 11th, 2013

ThinkGeek.com is most definitely a frequent stop on the web shopping trips. They have a very good selection and ship quickly. There prices are good and the customer service is helpful. I have bought several things with my most recent purchase being a pick punch. My daughter now collects every used credit/gift card she can get her hands on and makes guitar picks out of them. She then either keeps the picks or makes jewelry (earrings, necklaces, bracelets, etc.). I would definitely recommend this shop.

Thumbnail of user dregonflym
8 reviews
11 helpful votes
January 2nd, 2014

For the nerd in everyone!
Quality has only been cheap once out of MANY orders. I am always happy with the variety of items, swiftness, and customer service.
Pricing can vary from cheap to expensive, but this site is just TOO COOL!

A wonderful site with a user friendly layout.

Thumbnail of user ianh40
6 reviews
74 helpful votes
September 1st, 2014

Great site with great merch. Prices are a little high, especially for licensed products, but sales are frequent and useful. Only downside is this site takes too much of my money.

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Thumbnail of user mikea41
5 reviews
3 helpful votes
March 20th, 2013

I frequent this site a lot due to the novelty items. Placed an order for 10 items (they were on sale!) on Wednesday, February 20,2013 via UPS Ground. Received 2 packages on Wednesday, February 27,2013. More recently, I also placed an order for 3 items on Friday, March 1,2013 via UPS Ground. Received the package on Saturday, March 9,2013 delivered by the local post office. ThinkGeek never ceases to amaze me. Would recommend this site to others as well as purchase from again.

Thumbnail of user rosen107
14 reviews
42 helpful votes
April 4th, 2014

This website is AWESOME! I buy everything for my boyfriend and guy friends here. It literally makes me break the bank. They have things on here that are cheaper than on amazon. I LIKE! & My boyfriend loves it too!

Thumbnail of user jch3
2 reviews
5 helpful votes
May 19th, 2015

Fun collection, every thing I ordered is high quality. Fast service. No need to Think twice... Go with ThinkGeek.

Thumbnail of user nathanw6
6 reviews
8 helpful votes
August 13th, 2012

Great place for geeks, intellectuals, weirdos, nerds, and other people who have a nice eccentric side or an obsession with gadgets. Fair prices, Fair shipping, and lovely selection. Its products made up more than half of my Christmas presents!

Thumbnail of user katharinel1
7 reviews
152 helpful votes
January 4th, 2013

I love this website. I ordered Zombie caution tap, and a "Land Rover" dog toy for my dogs. The total cost was only about $15.00 and it only took a week and a half to arrive to my place here in Canada. I highly recommend this website.

Thumbnail of user arianeb
2 reviews
1 helpful vote
October 24th, 2013

I love Thinkgeek. I find their stuff original and funny. Awesome Christmas gifts available for everyone and every wallet!

Thumbnail of user emmas27
5 reviews
14 helpful votes
Thumbnail of user kellym43
21 reviews
125 helpful votes
May 22nd, 2014

My boyfriend is a bit of a Breaking Bad 'enthusiast.' (Nicer word than geek, but he's a geek) He sends me links to thinkgeek all the time and generally I smile and nod but his birthday is coming up this weekend so I looked back at all of the old links and ordered a bunch of stuff o ThinkGeek.

I couldn't be more pleased. Things were reasonably priced which is rare for items that are show branded generally. My items were all shipped in one box, and I received them in only about 3 business days I believe. Plenty of time before his birthday and I have a feeling he is going to be very happy with all these geeked out gifts!

Thanks ThinkGeek =)

Thumbnail of user sarahw25
7 reviews
29 helpful votes
March 11th, 2012

I have placed a couple orders with Thinkgeek over the last year. Very straight forward legitimate company. I have not had any issues whatsoever in my dealings with Thinkgeek. My orders are always shipped promptly and completely, and the items I receive are good quality. I have been happy with my purchases at Thinkgeek, and I will make more in the future.

Thumbnail of user lisam76
2 reviews
0 helpful votes
October 18th, 2013

Love love love this site. Has everything your geeky little heart desires. Products ship quickly, are never in disrepair. I've been ordering from this site for a few years now and have been happy with every purchase.

Thumbnail of user davisb1
1 review
0 helpful votes
December 11th, 2011

I started using their site about a year ago and have made several purchases. Wide selection of stuff for computer, science, and hard-to-shop for people. Their marketing is creative, and everything arrives on time as expected. Also, geekpoints and coupons that you collect after each purchase help you save even more.

Thumbnail of user aiyah
14 reviews
57 helpful votes
August 13th, 2011

There is nothing bad to say about thinkgeek! You get really cool products for an amazing price. I've gotten one of their mugs, and I love the quality and the craft of their items. You're getting a one of kind item that you really can't find anywhere else. I've always had a positive experience from purchasing with thinkgeek!

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About the business

ThinkGeek creates unique products that stimulate the imagination. Shop for apparel, home and office, gadgets, collectibles, and more. Free shipping available!

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