Game Stop

They messed up bad this Christmas season. Selling items that were out of stock. Then not shipping things at all. I ordered 2 things in November for Chistmas plenty of time to ship but when I realized my order was not coming at all even though they charged me it took forever for customer service to help. After the whole mess was done. One of my items was over ordered and I was not getting it. So I was refunded but out a Chistmas present I had checked off a month in advance! Now the monkeys over at think geek were good at appeasing me by promising a gift card after the holidays were over. Well they are over and I have yet to get that gift card even though I have since wrote to them asking about that promise. They are liars and have the worst customer service. I used to hear the best things about them. If they eventually come through with the promise I may try them again but be weary. UPDATED: After a few emails back and forth I have received the promised gift certificate.So I give them one more star and will also try the site one more time using the gift certificate. I would like to think this is a fluke incident and that ThinkGeek was not prepared for this holidays rush of orders. Like I said before I had always heard good things about the site before this holiday season.

It depends on what you plan on buying. If you are buying toys or accessories it's amazing. I had a problem with buying clothes online. I purchased three different shirts through the site, all said they were women's XL. Open the box and boy was I surprised. Two of the shirts were clearly smaller than a women's xl (My sister is very tiny and they were snug even on here. I'd say a women's small maybe.) The third shirt was definitely XL width wise, but was very tiny length wise. Customer service wasn't able to tell me why the shirts that all said women's xl were clearly different sizes, but returning them was easy enough.

I'm torn on this one.
I've used this site a few times with mixed feelings.
The shipping cost is high, in my opinion. You may say, "YOU GET FREE SHIPPING WITH PURCHASE OF $75!"
Okay, true, HOWEVER, if you use their site often and have points and get spammed by them with promos, that free shipping offer doesn't apply if you use a promo code to save 15% or whatnot so that's SUPER annoying.
If you don't need a promo code for the FREE SHIPPING then you shouldn't take it away because I used a promo code.
NOT COOL!
The return policy sucks. Plain and simple.
I got a UBS charge for the car. The charger was DOA (Dead On Arrival) and yet ThinkGeek.com was going to charge me for replacing it, even though it came from them dead! It would have cost me more to return it and then replace it or just return for a refund than the refund would have been after their fees.
Again, NOT cool.
Now, looking at the site from a funchionality aspect, it serves its purpose and does what it's supposed to- the Doctor Who tab to keep the Doctor in an easily accessible place is awesome- and the geektastic items featured at awesome.
The geek points accumulate quickly but the options, unless you dish out hundreds of dollars a month on geek crap, don't really get you much for the effort.

Overall, it's a three star because it offers amazing geek crap that you can't find anywhere else, at prices that no one living in their mother's basement can afford, in an enviroment that is clean, professional looking with a geek and nerd edge (their staff reviews are HILARIOUS).