Game Stop

One of the best GEEK stores out there and now they are owned by one of the worst games stores. If you had bought the company and left the site as is, then you would have been ok. BUT NO, you had to merge into that mess of website you have there. So I guess I will take my business somewhere else. And to the old ThinkGeek crew, thank you for all the smiles.

Ordered from Canada for 60$, got a UPS delivery asking for 55$ customs fee. Refused the package and offered to pay return shipping. Thinkgeek refused, offered me 14$ back after they "refunded themselves" and told me it was my problem because I should have done my "due diligence". They also realized they had overcharged me to begin which I would not have discovered had I not contested the fees in the first place. Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer. Now I`m forced to pay the nearly 100% customs charge or lose my money. Bad business, lesson learned, never again.

Very annoyed with this company. Paid for goods to the value of $32 paid $22 in shipping and then hit with a further29 on delivery. Could have mentioned the tax cost

ONE OF THE WORST ONLINE RETAILERS I HAVE DEALT WITH. I brought item for 60.00 instead of 250.00 on customs forms they ALWAYS out the MSRP rather than what you have paid thus making customs OVERCHARGE you. They have had 15.00 bed sets then customs form put item through as 100.00! I am expected to pay £80 in customs instead of £20 because of there screw up. When contacted they basically said if I refuse delivery item will go back to them and then they not refund me. That IS THEFT! TRULY HORRIBLE JOKE OF A COMPANY. Every year we go Orlando and spend £400 in the shops I WONT EVER buy from them again! You have been warned!

Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional 25,- by the time the invoice papers are cleared in order to release the package.

Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S.

I recently purchased a Pusheen ornament from ThinkGeek and my experience was unacceptable! When I received my ornament in the mail, the paint was chipped and out of place. Like what the hell?! Then one whisker broke off within a day! My father tried to glue it back on, but it ended up breaking again. The shipping rates are so unbelievably high. $8.95 for 2-6 day shipping? That's criminal! Amazon shipping is FAR cheaper and offers a prime option that makes more sense financially. I can't even return or get a refund because it's broken! Don't even bother with ThinkGeek. They'll just piss you the hell off!

I made two orders of $190+ - both of them got cancelled but my money had still been taken out. Tried to talk to a customer rep over both e-mail and Twitter - zero response. Tried their live chat - first rep just disconnected me. Second one completely ignored any questions I'd asked and gave me irrelevant answers. Needless to say - never going back to this website ever. AVOID!

Failure to deliever on time, and when they fail to do this they come out with excuses such as "reorganising warehouse" or "relocating stock". Extremly poor customer service, would not recommend in any circumstances.

If customer service can not tell me how much for the return shipping cost will be and also you do not know how much you guys will charge me restocking fee,
How can I figure it out better or not to return these item?

I do not care about price matching or difference. After I spoke with the customer service,
I knew it would never happen.
That's fine but at least you guys can tell me about the return shipping cost & restocking fee so I can figure it out.

If you were the customer and you do not know how much you have to pay return shipping and plus there is chance that you have to pay restocking fee may over $15.00 but your not sure because customer service didn't tell you, how would you feel like?

After I had a issue with the ThinkGeek, they remove all my ThinkGeek Ponts from my Account!

These guys are a masterclass of overpromising and not delivering - Case in point with the SNES Classic, these guys have made big deals of having stock then when the time comes there's none available. They also are masters of the 'bundles' approach, forcing you to buy overpriced junk if you want something they know you actually want. PASS THESE GUYS OVER.

They happily took my money and then never bothered to prosses it or check into the issue. Still waiting for the refund.

I was not told that there were going to be additional charges upon delivery. $20 on top of the $45 purchase. There should be mention of this during checkout. I will not be ordering from this site again.

I tried to make a purchase with ThinkGeek a while ago, but my order was automatically cancelled twice and since their customer service couldn't guarantee that future purchases wouldn't go through the same process I asked them to delete my account. That should have been the end of it, but on 5/23 I received an e-mail from a company called Bizrate (said to be a scam company by many SiteJabber reviewers) and then another one on 5/28 despite my telling them that the order they were contacting me about was cancelled and would never be fulfilled. ThinkGeek shouldn't have given out my order information in the first place, but it is unconscionable that they send out information on orders that either have been, or still could be, cancelled.

I would absolutely recommend avoiding ThinkGeek both because of their bad decisions (a poorly coded automated system and their unwillingness and/or inability to do the basic background checking on their affiliate companies) as well as for their actual partnership with Bizrate.

I called think geek store Feb 5, and wanted to known when a funko pop was coming out. The employee did not know the information, so he told me to call the 20th. The funko pop was released on Feb 9th. I called and asked if they can hold it and said yes. When I got to the store there was nothing for me. I will give think geek 0stars out of 10. I hope thinkgeek never has exclusive funko pops again.

I used this website to purchase gifts for my techies. Great selections. But, returning is a huge pain. Couldn't get through to customer service by phone because of 20+ mins hold time. Tried online chat. It took 40 minutes! Then they sent me a link with the return number and provided instructions to have item shipped back. After that was done, I asked if they would reimburse for the shipping and their comment was "we don't pay for buyer's remorse". In other words, no free returns. It's been a very frustrating experience. I DO NOT RECOMMEND THIS WEBSITE.

I have not received my item and they will not reply my emails... this is the first time i have purchased from them, prolly wont again. Really sad, was a gift for my daughters bday.

I order a men polo shirt for my partner a couple months before Christmas 2014 and the sent me a ladies Wonder Woman costume I tried ringing them for days but never got through so I sent an email and I heard back from the yesterday... 6 months later! They didn't explain anything just sent me shipping details which could have been for anything I am disgusted with this site what a $#*!ing joke 6 freaking months!? I look forward to seeing what turns up in this shipment..

Trying to work with these people AFTER you order is an exercise in futility. Try to find one (JUST ONE) person on their service site who will say, "Yes, that's my area of expertise". They playfully refer to their employees as 'Monkeys'. Trust me - they're not kidding.

Tried to order a $19.99 item and pay via paypal. Paypal goes through order does not complete.

I wait till the next morning and check, still nothing. I go back to their site and the item is still in my cart. So I figure, lets see if I can't fix this the other will clear, so I run it though again, this time paying with a debit card. Still doesn't work, but I do get billed!

Write them and explain the issue. The reply a day later that ther is problem with my first name. For the record I don't have one...

Call them up and talk for thirty six minutes. During which time there amazing customer service rep informs me that his manager says "What kind of person doesn't have a first name?" Okay so now I'm irate and speak with the manager who clears the order and says place it again and everything will be fine. I tell me, no you place the order while I sit here on the phone and you confirm that it went through.

He does, it doesn't, and in the process he tries again four times! So in total I have 6 charges to my account for an order that their website won't complete. He tells me I will have my money back in 24 hours.

Two days later I call and ask, so where is my money? I'm told oh no it takes 3-5 days to clear. Meanwhile I am out $148 until this clears which hampers my ability to purchase anything else over the thanksgiving weekend.

Thanks so much ThinkGeek you will never see my business again. Tried to order a $19.99 item and pay via paypal. Paypal goes through order does not complete.

I wait till the next morning and check, still nothing. I go back to their site and the item is still in my cart. So I figure, lets see if I can't fix this the other will clear, so I run it though again, this time paying with a debit card. Still doesn't work, but I do get billed!

Write them and explain the issue. The reply a day later that ther is problem with my first name. For the record I don't have one...

Call them up and talk for thirty six minutes. During which time there amazing customer service rep informs me that his manager says "What kind of person doesn't have a first name?" Okay so now I'm irate and speak with the manager who clears the order and says place it again and everything will be fine. I tell me, no you place the order while I sit here on the phone and you confirm that it went through.

He does, it doesn't, and in the process he tries again four times! So in total I have 6 charges to my account for an order that their website won't complete. He tells me I will have my money back in 24 hours.

Two days later I call and ask, so where is my money? I'm told oh no it takes 3-5 days to clear. Meanwhile I am out $148 until this clears which hampers my ability to purchase anything else over the thanksgiving weekend.

Thanks so much ThinkGeek you will never see my business again.

Thinkgeek is full of gadgetry, t-shirts, hoodies, and other garbage which nobody wants. Cheap Chinese-origin USB hubs and related nonsense.

Worst customer service I have ever experienced. Returns are a nightmare. Past orders do not appear in my account so I cannot do a return online using their process for an RA#. To resolve a recent return I sent 4 emails, a week apart, got the standard response stating would probably hear back within 48 hours. 7 days later, still no response. Starting calling and each time was put on hold from 32 minutes to 50 minutes. Today after 64 minutes I was finally able to speak with a customer service person and at least let her know what I needed and why. In the past 18 months I have not been able to complete an order without some kind of issue. Never again! Many other websites selling what they sell. I always give good reviews when service is good and people try to make things right.

"I wish I could give less than one star. I ordered over 55 dollars worth of christmas presents on this website and only received 2 of my orders. After a month of waiting the other 4 items were put on hold then never shipped. They failed to notify me and still charged me. I had to sit on the phone for 30minutes and all they could do is refund me after I asked them several times to. They would not give me the product for the price it was on sale. This is a horrible company and I will never buy from them again. THINK SMART and shop somewhere else. Just a heads up the four items I ordered were the 4 pack deal with the Beer can steins."

Worst online customer service of my life. You cannot contact this company without wasting 3 hours of your life. They do not return emails and online chat had a wait of 28 hours(is that real). Shipping is a nightmare and package is lost but I cannot get company ot respond. You would not last one week as a Ebay seller. My credit card company gave me a refund in less than 5 mins.