ThingsRemembered

These times that we are living in is extremely hard to plan on anything because of COVID-19, especially weddings. With wedding plans shifting due to wedding hall restrictions, I called to change the etching on a pair of beautiful champagne glasses that was already ordered. Customer service found my glasses in production, quickly changed the writing on the glasses just in case the wedding had to be moved. She was very pleasant and went beyond her job to ensure that at least we could count one wedding plan going right! The glasses are so very beautiful

I had my father's flag from Arlington framed with an engraved plaque at the Things Remembered at Trumbull Mall, CT. It was ready withing an hour of ordering and cheaper than anything else online.

I have purchased items from Things Remembered for many years now. I have had a few mishaps that were always corrected with little to no hassle. I recently tried the engraving service at the St. Matthew's Mall location without buying the product from Things Remembered due to my gift recipient requesting a YETI tumbler which Things Remembered does not carry. I had to leave my YETI at the store as they were unable to engrave it that day. When I returned a few days later, I found that the engraving was incorrect. I was extremely upset because I drove so far and had to go inside the mall during this pandemic only to find that a tumbler that I paid $30 for was ruined. Miranda, the store teammate was absolutely amazing. She looked up the order and found that the engraving was done incorrectly. She promised me she would fix it and she did. Less than 3 days later, I received a box at my door with my YETI tumbler. The engraving was amazing and better than I expected. Miranda not only went above and beyond, she showed patience and understanding, while also training a fellow teammate. I truly hope Things Remembered rewards Miranda for her great customer service. This is why I continue to purchase items from Things Remembered, they appreciate their customers and stand by their promise of customer satisfaction. Thank you, Miranda!

My Dad received an engraved clock 12 years ago at the age of 80. It stopped working a few months ago and he felt bad. I was unable to fix it. After speaking with customer service we received a new clock in the mail! Can't say enough good things about this company!

The hospital lost my dad's air force pocket watch my son had bought him while stationed in the army and I wasn't able to replace it. So I e-mailed customer service and Victoria Harman in Ohio found the only watch available, had it engraved, and mailed it to me for my dad. I could never imagine that kind of compassion and assistance. Thanks Things Remembered! You restored my dad's faith!

WOW! Long story short, I attempted to do a site-to-store purchase due to needing an item quickly. It ended up that the items o ordered were not available for that option but I unknowingly ordered it anyway. After 2 calls and a visit to the local store, I left with 2 fantastic personalized items and a refund on my online order. Way to take care of your customer guys! Shout out to Matthew Blaine in the Governor's Square store in Tallahassee, FL and to Terri and Charity at the call center for straightening my mess out! My little cousin is going to LOVE her graduation gifts! You guys ROCK!

Great experience with Things Remembered. Ordered a Family plaque online and picked it up in the store. Love it!

I went to the Easton site and met Marcus on 3/13/17 talk about things to remember he made my overall experience wonderful I purchase a flute not noticing they come in sets when I informed him that I misunderstand he accommodated me by switching the flutes out and engraved it with a different saying all while doing this he had positive attitude. And not once did he complain THANKS MARCUS YOU WERE AWESOME...

I ordered a whiskey decanter with an engraving on it about a week before Christmas. The next day, I received an email telling me that item was out of stock, but they offered me 50% off a different item and free expedited shipping. I responded, and got a call from them to confirm my new order. Sure enough I was able to get 50% off and free expedited shipping of a different whiskey decanter all before Christmas came along! The woman I spoke to on the phone was incredibly friendly and made this process very easy! I would recommend Things Remembered because of the amazing customer service I received, and the whiskey decanter is something I'm sure my father will love for Christmas!

They ran out of my order I got a email saying they ran out and to call them. I was greeted by two excellent reps that not only found me some great similar items but made sure I got a percentage off and expedited shipping. The items came fast and were perfect.

ISSUE RESOLVED!
I purchased an engraved ornament which was shipped in a timely manner. This was in memory of my son who passed away this year and was a gift for his 9-year old daughter. The ornament was nice. I would have been satisfied except that the box it was in was broken. This is a keepsake for my granddaughter to have for many years to come and it would have been nice to have a decent box to store the ornament. I emailed customer service and they offered to let me return it but this was not acceptable since I had already given it to my granddaughter to hang on the tree. It would have been cruel to take it from her.

The district manager at the Mall of America location went above and beyond for me! I had a rushed order for a wedding and did have time to run back and forth to the store, so this manager made it work for me! She really went out of her way to fulfill my order, plus some! Thank you so much the dessert plates, they look great!

Had issues with a engraved item I ordered online. Called Savannah, Ga's Things Remembered and spoke with Jacob... He was incredibly helpful... went out of his way to help. It was on Mother's Day weekend and he was alone in the store (very busy) he was so courteous to each customer while not having any help. He took such pride in the store and seeing to it that we were all taken care of... which we were. If I had a business I would like to know that someone with his care, concern and efficiency would be managing it. It's good to see a young man take this kind of pride in his job and I would like to give him an extra thank you for all of his help! He is a definite asset to this company.

I ordered the Guardian Angel Snowglobe w/engraving & photo. I couldn't be happier. The item looked even nicer in person and is very good quality. I am very pleased by the way it turned out. Shipping speed was okay, not terribly fast or terribly slow. It arrived by the date they said it would. No issues!

I recently bought an item online for my dad's upcoming birthday. My item arrived 4 days early. Was packaged well, looks great & I am over all very happy with my purchase.

I purchased a Dakota Card Case through the online store on Thursday, March 24,2016 and opted to pick-up my purchase at the Laurel Park Mall location. According to the online store, my order would not be ready until after 3 p.m. I decided to call the store to see if there was any way possible to get this item by 2 p.m. I spoke with a wonderful woman by the name of Susan. Susan explained to me the store was a bit busy, but give her at least an hour and she would send a text message to my phone when my order was completed. I don't believe it was even a full hour before I received the text message from the store stating my personalized card case was done. I arrived at the store to pick-up my purchase a little bit before 2 p.m. and much to my surprise, the card case was even more beautiful in person than online. The engraving was very elegant which complemented the handsome case. I am super pleased with my purchase. I even hugged Susan for being able to accommodate my request. You Rock!

I have tried other engraving services that were cheaper but nothing has come close to the quality of things remembered. I recommend just sticking with this store and not trying to go cheap.

This is my go to place for gifts. You can easily customize almost anything of your choice. I have never had a problem with what I've ordered, my items have always arrived in a timely manner and are always correct. I'm always afraid the wrong thing is going to be engraved, but not once has that happened and I have ordered A LOT from them.

I hit a home run every time I buy a present for a new girlfriend and I get it engraved with our names on it. This has been my 5th date present for as long as I can remember.

I bought a neclace for my daughter and had it engraved for her graduation and she really did love it. The neclase turned out really well and the engraving was sharp.

I remember years ago when every mall had a things remembered in it. Now I can't find them anymore but I am glad I found them online. Personalized gifts means so much more than gift cards.

I love this site, years ago before they had a web site I bought many items from them at the mall. A friend of mine was throwing a 5 year anniversary party for a doctor friend of mine. We ordered the most beautiful wall plaque and had them engrave all of our names on it. She now has it proudly displayed on her office door. I also ordered a lighter for my boyfriend that was engraved saying Love always your huckleberry. This is something that we share because we both love the movie Tombstone. I have found so many beautiful items at this store. They have nice wedding gifts that you can make very personal with engraved messaging. I found a clock here that had the and angle floating around on the inside. The have really nice pen sets, office items. One thing about this store is there is always something to be remembered. Every gift I have ever given from this store holds a sentimental keepsake for those who receive them. Happy remembering the ones you love. http://www.thingsremembered.com/