Thingsengraved.ca

The worst company and customer service I have ever experienced! NEVER deal with this company! You will be forever glad you didn't. If I could give no stars, I'd give -20 1. TERRIBLE customer service 2. Lie at every opportunity and never keep their word or follow through on what they say (including supervisors) 3. Product had a defect 4. Wouldn't replace product 5. Stole my money Let me tell you about my terrible experience with this company. Lied to me an innumerable amount of times, cheated me out of money, the product had an imperfection, lied about sending me a replacement, and finally never got back to me. I rarely write reviews. Only when I have an incredible experience, or a horrendous one. This appalling experience needed to be told so that no one else must go through what I went through. If you don't want to read the whole story, just know that those are the 5 main reasons you should avoid this company at all costs… (Now for the full story) I wanted to purchase customized twisted wine tumblers for a friend and his wife who just got married. I found a coupon code online that gave me 15% off, and it activated. However, the website was having a bunch of issues, so I could not order them online, I had to call and order over the phone. While on the phone, the man (Greg) was very nice. Because of this, when he said that my discount code for 15% off wasn't working and that instead he would give me 20% off, I believed him. However, he said that because the site wasn't working for himself, he would have to reimburse me AFTER I paid, and that it would take 3-5 days to do so. Just a couple days prior I had purchased something from nflshop.ca and the woman on the phone told me the same thing, that she would reimburse me the discount after I paid because the promo code wasn't working. As soon as I paid for the items, she reimbursed me while still on the phone. So, with that recent experience in mind, I chose to trust Greg. That was a huge mistake. When I received the glasses, I noticed that one of them had an imperfection in it, a bubble that obviously shouldn't be there. At this point, I also checked my credit card statement, and I had not been reimbursed. So, I called them in order to ask about both issues at once. The woman I got on the phone this time said she knows Greg, but that he wasn't in today. She told me I needed to email customer service with pictures of the imperfection, which makes sense, so I did that. But I also asked about my 20% off reimbursement I hadn't received. She said "I'm sorry, we can't do reimbursements. But we can let you use that on a future purchase." Me: "well, I wouldn't have purchased the item if I wasn't going to get a discount" She kept saying how it's impossible to do reimbursements. (Which I proved is obviously false by explaining I just had that done for me by nflshop.ca) So I said "so are you saying Greg just straight up lied to me?" Woman: "no. It was probably just a misunderstanding" Me: "no it definitely wasn't. Can I have Greg's extension so I can hash this out with him?" Woman: "Greg isn't in right now" Me: "that's ok. If you can just give me his extension, I'll call back when he is in" Woman: "I don't know Greg's schedule" Me: "That's ok. If you give me his extension, I'll just call every day until I reach him" Woman: "we don't have extensions" Me: "the very first thing that is said on your automated calling service is 'if you know the extension of the person you'd like to reach, enter it now'" Woman: "that's an error. We're trying to fix that; we don't use extensions" (... a minute later...) Woman: "my supervisor just said that the extensions we use are for sales or customer service, not to reach specific people" Me: "well, that can't be because your automated voice message system says, 'if you know the extension of the PERSON you want to reach, enter it now'"? Woman: "I don't know what to say" Me: "I find it interesting that everything you guys tell me ends up being a lie. FIRST, we'll reimburse you... sorry we can't do that. SECOND, we don't use extensions... you actually do. THIRD, we only use them for departments, not people... they're actually used for reaching people." She kept telling me I could get 20% off on my next purchase. I made sure she knew I was obviously never going to buy from them again. After hanging up I emailed customer service with pictures and a video showing the defect in my glassware. They replied and said "Hey there, My apologies for the inconvenience. I've contacted my production team to send out a replacement." I replied: "Thank you. Will you please let me know when it has been sent?" Customer Service replied: "Hey there, Please email within 7-10 business days if you have not received your order." So of course, after 10 business days I had not received the replacement, so I emailed them saying, "I was told to email you if I had not received my replacement order after 7-10 business days. It has been 10 business days. When will it be arriving?" Sarah from customer service now replies: "Hey Mitch, I'm reaching out regarding your resend due to the bubbles in your glass. I was told by my production team that slight variations and air bubbles are natural occurrences in the forming of this glassware, they are not flaws, but rather a unique signature of this blown glassware. So we will not be able to resend the item. Kind regards, Sarah" So not only did they not send a replacement like they said they would, but if I hadn't emailed them, they never would have said anything. I replied telling them that this was not a "unique signature of this blown glassware." I know what slight variations and air bubbles that are natural occurrences look like in glassware, and this is not one of them. This is a defect. I also voiced my extreme displeasure at their atrocious customer service by telling them I would be writing reviews about them on every site I could find. Spreading the word on social media about how dreadful they are. Making sure all my friends, family and acquaintances know never to deal with them. And filing a complaint/review with the Better Business Bureau if they did not refund me completely within 5 days. Sarah then replied: "Hey Mitch, My supervisor (Colin) said he would speak to you regarding the matter. Please send an email to (his email) with an image of the glass and he can resolve the issue with you. Kind regards, Sarah" I emailed Colin everything I had said above, along with the images and video of imperfect glassware I had received. Colin replied: "Hello Mitch, Are you available sometime today for a quick phone call to go over everything together? Obviously as a company we'd like to give you the best possible experience. It's important for me to learn about any mistakes being made and try to fix them to ensure other customers don't have the same poor experience. Hopefully, we can come to a resolution together regarding your order. Thanks, Colin" I replied: "Hi Colin, yes that would be fine, I appreciate that. Send me your number and I'll call you shortly. Mitch" Not only did we never talk on the phone, but he also never even emailed me back. BOTTOM LINE NEVER deal with this company! You will be forever glad you didn't.