• The Unlock Team

Overview

The Unlock Team has a rating of 2.92 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Unlock Team most frequently mention credit card, imei number, and next day problems. The Unlock Team ranks 38th among Unlocked Phones sites.

  • Service
    103
  • Value
    103
  • Shipping
    96
  • Returns
    69
  • Quality
    102
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They could not unlock my 2 phones, charged credit card and after 4 weeks no refund.
How would you rate The Unlock Team?
Top Positive Review

“Refund”

Ethen S.
12/28/16

I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks

Top Critical Review

“24/7?”

Philip D.
7/4/17

Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...

Reviews (310)

Rating

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Reviews that mention popular keywords

credit card (28)
Thumbnail of user ethens
1 review
0 helpful votes
December 28th, 2016

I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks

Thumbnail of user prestond12
1 review
2 helpful votes
February 6th, 2017

It came the same day and unlocked the phone in time for vacation, spot on service, easy to follow, top notch

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

Thanks you for your feedback. We appreciate your comments are are glad we could assist.
The Unlock Team.

Thumbnail of user josee17
1 review
2 helpful votes
October 8th, 2015

This was my first time unlocking a phone and was for my HTC that was locked when bought second hand (they said it was unlocked, fool me). My code was sent in less than a day, around four hours. Perfectly happy with these guys service. Other sites costs seemed similar, there was one a little cheaper but delivery said up to 48 hours and you know how it is, faster the better.
I would and will use again and for me was very happy with the work

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Value
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Thumbnail of user siobhant1
1 review
3 helpful votes
May 3rd, 2015

Took about 2 and a half days to complete from start to the end. The cost was maybe a little high but still cheaper than some sites and they have a good turn around time. I've used them in the past for unlocking BB's and they are flawless.
Didn't have alternate network SIM so did an iCloud backup and factory reset. Bought new SIM and there you go, the phone is up and running.
They are good.

Thumbnail of user sanjaym13
1 review
0 helpful votes
November 17th, 2016

I was worried about using this website and sending money to unlock my phone after reading some of the reviews, but for the sake of a few dollars I went ahead and submitted my phone - lg, I got my email just like they said i would and i followed the instructions word for word and the phone was unlocked. All in a few hours. Good service

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Value
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Thumbnail of user serenat
1 review
0 helpful votes
June 4th, 2014

My roaming rates have more than halved since I unlocked the phone, I travel for business and needed to use local chips to save and call locally. Unlock team did a fantastic job helping me unlock and I can't thank you enough.

Thumbnail of user logans24
1 review
0 helpful votes
May 15th, 2014

Fast unlocking, a good site all round, will be using again and recommend to any and all.

Thumbnail of user louiseh32
1 review
0 helpful votes
March 29th, 2015

I wanted to share my experience as it was a good one. We needed to unlock our nokia phone and wanted to avoid vodafone as they were so expensive. This site was very straight forward to use and a code was shown after payment to enter into the phone. Nothing went wrong, the code worked and I have a new sim card in now. Nice service guys, we really appreciate it and will be back if ever needed again

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Thumbnail of user irenel12
1 review
1 helpful vote
September 11th, 2014

Well I needed an unlock code in a hurry and they delivered. I had my new supplier up and running in no time and at a price that was just awesome! Ive had mixed experience with unlocking phones ans this has to be the smoothest transition I have ever made so I send my thanks and a big thumbs up.

Thumbnail of user simont20
1 review
1 helpful vote
December 22nd, 2014

What a joy this company were to use, not only was my code delivered in an amazingly fast time but the support was amazing and all I could ask for. You have done an excellent job and have my business for any unlocking needs thanks

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Value
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Thumbnail of user joshl29
1 review
1 helpful vote
December 25th, 2013

We needed to write a review for the excellent service from these. It's Christmas day and we still got a code through, saving the present we had for our sons. What other service would supply on Christmas Day! So impressed

Thumbnail of user belindaa3
1 review
1 helpful vote
July 24th, 2014

First time unlocking a phone and was a little nervous but there really was no need, the unlock team made everything very easy and I had no problem unlocking.

Thumbnail of user timothys64
1 review
1 helpful vote
October 6th, 2016

I bought a phone that was supposed to be unlocked to all networks off a private seller - after spending a lot of money i was upset and looked for the cheapest option to get it unlock - 40+ was the quotes from the shops so i said I would chance this service for 6.99 if it was a scan it would not of been the worst loss. As described within 12 hours i got a code and it worked - BOOM - spanking new phone unlocked to all networks

Thumbnail of user ryane12
1 review
0 helpful votes
August 8th, 2014

This was a service that went far beyond my expectations, the speed was unbelievable and the price was excellent. I wholly recommend using this site for unlocking your phone and will be visiting again in future.

Thumbnail of user georgem86
1 review
0 helpful votes
March 20th, 2014

This was a great find, I go through phones so fast and locked ones are so expensive. Pay these guys a few bucks and it's the same, no lock, any provider, good service from a real good business.

Thumbnail of user laylors
1 review
1 helpful vote
September 16th, 2014

A good stop for the unlock of a phone and a reasonable cost. Loved this page and the customer care was very fast when I had a problem... mine was not immediate but took like four hours but no issue

Thumbnail of user shonal
1 review
0 helpful votes
August 20th, 2014

This code was delivered in no time and I really recommend this service. I found customer service to be polite and to answer my questions very quickly, something that doesn't happen too often now days! My phone is fully unlocked and I have my new chip installed running with a new provider

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Value
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Thumbnail of user franklinj8
1 review
0 helpful votes
December 30th, 2014

A site that was open during the holidays! Thank goodness. A fast code for my phone was delivered and I and no problems with the use so a recommendation to any and all

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Value
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Thumbnail of user pault51
1 review
0 helpful votes
December 18th, 2014

What a nice sight it is to have another option, and a fast one at that. Thankyou for unlocking my phone, you were a superb service and very appreciated when you were needed

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Value
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Thumbnail of user abduls11
1 review
0 helpful votes
May 30th, 2014

I placed the order on the website, the confirmation email arrived immediately and the email with the code arrived just an hour after payment. I entered the code and there you go, my Samsung Galaxy S4 was unlocked.
Its cheap and it does the job

Thumbnail of user jimo15
1 review
0 helpful votes
June 6th, 2014

A very good experience from start to end, my cell is fully unlocked at a competitive price. Customer services were helpful and got back to me in speedy timing. If you use hotmail make sure you add them to your safe send list as this was the only problem I had, not their fault but mine of course

Thumbnail of user dominict14
1 review
0 helpful votes
May 3rd, 2014

Just a good experience from start to finish. A working code, fast service from a dedicated and helpful website. My code worked when I typed it into the keypad and the price was also good.

Thumbnail of user tiotes
2 reviews
2 helpful votes
December 23rd, 2013

What more can I say, the unlock system came to me after I paid, I was directed straight to the page. Had to go on the play store and install an app which did everything. I tried on a different site first and didnt even get a reply so I was dubious using another but so glad that I did. I highly recommend this service.

Thumbnail of user quentinr5
1 review
1 helpful vote
July 16th, 2014

Good service. Code was sent the next day and worked first time round. Considering this was quoted at $80 through a different company I feel like I found a bargain here

Thumbnail of user junea16
1 review
0 helpful votes
April 17th, 2016

Just has my LG locked to vodafone unlocked in four hours for a few dollars. Good deal. I installed my new sim card and all is up and running perfectly. Thanks for a great service.

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Company Representative

Thumbnail of user rebeccas26
Rebecca S.

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