The Unlock Team

OK, so I did receive an unlock pin for my LG smart phone... eventually. It took three days, way more than advertised so be aware you may be waiting longer than the 24 they state. I contated CS several times and replies were slow which was kinda frsutrating!
The code did come however, and unlocked the phone immediately so that was good. I would go back but please answer emails faster!

It was very easy to understand and to follow instructions.
I appreciated to have information about the process in several emails. I regret not knowing how long I would need to wait: I waited more than 24 hours to get the unlock code. When I emailed, not time was given. Even if you do not know exactly how long it takes, please tell us an idea.
I will recommend you for the price, and simplicity... not for time.

Ok, to start, the confusing part. You do not receive one code, I received five, with only a brief explanation of what each one was. I needed to contact them to work this out as you only get a few attempts to input the right code before you get locked out. I received a fast reply though and they sent out a list of the reasons for each code, which should really have been with the first email in the first place. Once I knew which code to use it took my sim lock away and accepted the new sim card. Better instructions would be good though. Oh, and it took two days, not 24 hours.

As my title states, rather inconsistent. Both myself and my husband needed to remove our network locks for travel. A code arrived for my phone within the hours, however my husbands phone took three days. I don't understand this as our phones are identical.
Other than the time issue, my concerns were addressed in a adequate time and manner and the end result was a positive one.

Agree with others, code is slow! Took three days for mine. No hurry luckily so no prob to me. Was a htc code. Easy instructions in the email tho and lock was removed from the phone and the new sim working no issue. Not sure if they are cheapest didn't really look about. Code is 8 numbers, the people making the phones should not be putting locks on in the first place

I agree about the time it takes to receive your code, it's too long! This one took me two days and was supposed to be 24 hours. They did email me with an update at the 24 hours mark saying there was a delay on the unlocking server which they had no control over, so I guess it wasn't there fault. Regardless the code worked as planned and my new sim card went in without a hitch. So four stars, could do better if the codes came a little faster

First off, this isn't instant! I was already on holiday when the code came through. But it did work and it was cheap. Please don't advertise instant when it is NOT instant and I would consider using you again!

Very impressed, although the code took longer than I had anticipated, hence the four stars. But it went through so I am happy to have the phone unlocked as cinglar were wanting an exuberant amount of money, almost as much as the thing is worth. So thanks unlock team and I would come back

Although the company provided the service - which worked as advertised - the time taken to receive the code was longer than advertised. I was under the impression that the code would be delivered within 24 hours at the outset, with most arriving under 12 hours. A few hours after placing the order however, we received an email stating that there was a delay on the server and the code could take up to 72 hours.
This was not the case however and the code arrived in approximately 30 hours - still longer than advertised but nonetheless far faster than the updated time frame.
Communication was excellent with regard to updates and queries, for this reason I would consider using them again on condition that they guarantee a time frame if I need the code urgently.

I was very dubious after the code hadn't arrived three days after ordering, especially considering some of the reviews, but they cam through and my motorola was unlocked. I did get an email saying there was a delay, I think this should have been mentioned before i purchased (rather than the instant that was quoted), so take the instant part with a pinch of salt!
All in all, the phone was unlocked and all works well so four stars for that, minus one for the slightly dishonest portrail of an instant unlock code.

First up, my code worked without a hitch and was for my Samsung S3 locked to tmobile. I didn't realize the phone was locked and made the mistake of traveling expecting to be able to use a new sim without issue, I was mistaken. The code was supposed to come in under a day but I received an email telling me it may take up to 72 hours. This was pretty much how long it took, which was too slow considering I was without a phone and had no way to contact anyone without paying crazy roaming charges. But regardless, it came and it worked so I'm glad

Received a working code but come one guys, six days! There are sites out there that do it in one and I was told one. More speed!

I did get a code... eventually, and it did unlock the HTC like it was supposed to. But why advertise instant when it took nearly a day. Luckily it wasn't an emergency and I could wait, hence four stars and not three.
Bar that the instructions were clear and there were no issues with the code, so I can't really comment on after sales service. The work was done, the price was fair... update you're time scales maybe!

The code was a little slow arriving but worked immediately once received. I would use again

Success! Eventually. A little issue with the first code... it didnt work. Customer service was fairly fast in response with a new code that went in fine. I could have done with the first code working so I wasnt waiting so long but im glad I can use my shiny new phone now... the wait was worth it.

I requested a code for an LG G3 mobile phone, as my network were going to charge me a crazy amount to buy out the contract and unlock the phone. The website itself looks very dated and basic, but I decided to give it a go as it was a lower price.
The code came in a very reasonable time frame, but entering it into the phone was another matter!
I expected one code, but was presented with five. I'm not very technically savy and the instructions were not clearly written in laymons terms. There was a great deal of information in there that I simply did not understand. This delayed me using the code as I had to get help from customer support, who do take a while to answer emails.
Once I had clarified which code to use, and how to enter it the phone did however unlock and accept mu new sim card.
I recommend updating your instructions, you need to remember that we are not all technically minded and do need a little extra help when it comes to things we aren't familiar with.
Other than that, thanks for the code and I would come back

I won't complain too much, this was a low cost unlocking site and I did get my code. But they were slow and CS wasn't up to much.
A fair deal for the price made up for the slow service

Unfortunately I didn't receive the code until I had arrived in Cyprus, meaning I was roaming with my home sim for a few hours and we all know how expensive that is! But the code did come and I had no problems using it, so all in all a pretty decent service, although the code does not always come within the 18 hours stated, but I probably should have been a little more prepared and done this earlier.

Good for the cost but maybe slow at getting the code delivered. Maybe not a good one to use if you are in a hurry. Luckily I wasn't and now have an unlocked phone. CS replied to my emails and kept me up to date with the delay. Would use again

I was very impressed with the delivery speed for the LG I was unlocking. The code arrived so fast and was accurate. I am still awaiting a code for my iPhone, this was ordered a few days ago so is taking longer than I thought. Guess some phones take longer to unlock than others but they should tel you that

Knowledgeable staff and experienced unlocking from this transaction. The cost was very good and the program easy to use. I needed some help rooting the phone and customer services were very forthcoming and helpful

Took a little while- as in three days including the weekend which seems like a long time for such a small job but the code worked fantastic (motorola) and for the price- I aint gonna knock it.