The Unlock Team Reviews Summary
The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.
This summary is generated by AI, based on text from customer reviews
Guess I was a lucky one, I had no problems with my code, it worked just fine. I entered a new sim card and it picked up my service within a few seconds and my code came in a few hours (although not immediately like I thought it would). I give a good rating for a good experience!
Like everyone else on here, take your money, send an email saying can't get the code. Never receive refund. If you look at the owner they've doing it for years under different company names. Went through credit card to get cash back. Cancelled my card to prevent further dodgy transactions. Hate interent scammers. Don't think I'll stop with a review - trading standards next!
The unlock team is a pure scam service. They told me that I would receive an unlock code within a day after I submitted my IMEI code and that everything was suitable for unlock. Then, they told me as soon as I paid that it could not be unlocked and that I would eventually be refunded, but I have not seen any money.
Rebecca is a scam artist and I think she just gets people to pay without properly providing a service or refunding them.
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
519 carroll street sunnyvale they live in the general area most likely in this household if not close by also ip is 98.139.135.129
I'd like to know when I am to get my refund since you could not unlock my phone
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
They couldn't unlock my phone and promised a refund. I never got one, nor did "Rebecca" respond to my email asking about it.
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
This us bull$#*!. Their website says "we provide you with unlocking information immediately after purchase. No waiting." Don't believe it! First they tell you " We are pleased to tell you that it is possible to unlock your phone." Next you get this frustrating load of crap: "If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours. " So first you're going to mislead me by saying I'll receive my code immediately after I hand out my credit card information, and then you charge me, and then you tell me it will take 6-12 hours? Well thanks for screwing me over on that one! Now I have no option but to wait and see what happens next. Very impatiently I wait for the email that says here's the code: blah blah blah. But instead, ten hours later, I get an email saying "We apologize that on this occasion we have been unable to obtain an unlock code for your phone using the imei number you supplied. This could be due to many factors, please check the list below to ensure none of these apply to your phone:
•
The phone is blacklisted by the provider or reported lost or stolen
• It is now illegal within the USA to unlock Phones purchased after January 26th
2013, if your phone was purchased after this date it cannot be locked
• The IMEI number submitted was incorrect "
My first response was all of that for nothing. Oh and not to mention they have my $#*!ing credit card information.
My next response was LOL because I have a Canadian phone, locked to a Canadian network. Because American laws are going to get in the way if I'm in Canada!
After emailing several times, I have had no response from this "Rebecca". "She" is probably some fat dude sitting at his computer in his mother's basement scamming for a living.
Lesson learned: DON'T USE THIS SITE! ITS CHEAPER THAN THE REST BECAUSE THEY DRAW EVERYONE IN AND JUST TAKE YOUR INFORMATION AND MONEY AND RUN! WHY THEY HAVEN'T BEEN SHUT DOWN YET I DON'T KNOW! COMPLETE WASTE OF TIME!
As others on this site, my card was charged and the next day they replied that they can't get a code. They assured me that a refund would be given as they couldn't provide the code. After a month of back and forth emails, "Rebecca" informed me that there has been a "technical error" in processing my refund. Total scam! Don't waste your money!
Scam. Took my money in seconds but never give them back as failed to provide code.
Fraud!
Do not Use!
UPDATE,
After few weeks of chasing eventually got my refund. But it wasn't a nice experience. Be persistent if service not provided.
Nokia needed a code to use a new provider and I received a good service and at what I think was a good price. A code was sent after checkout but I needed some help entering it in the phone so I contacted the email address for support. Although the reply took several hours they did help me with the request and now the code is in and the phone seems to be unlocked
They take your money in 30 seconds. Dont give a receipt just an automated BS letter that says wait up to 24 hours. They dont tell you that you have to wait for code until after you pay. I still dont have code. 5 emails none answered. Then this Rebecca on here tells you to email them they will resolve. No they wont. Be careful. You pay you lose your money.
The Unlockteam.com do not do business with these FRAUDULENT F**KS,
My experience; Fill order form to unlock phone, credit card info and press button to complete. Got sent to a redirect page which never completely loaded, so i left it to allow time to load. URL bar produced some info (which contained your usual characters and also a generic "Thank you." So i'm thinking, "great." Now it's just a waiting game. I got an almost instantaneous response from the company with the information regarding the phone i'd submitted information for, at which point I proceeded to wait. Still nothing after 24 hours. After 24 hours, I sent an email requesting info... however guess what? They never sent me an email containing a receipt, just an email stipulating how long to wait and to parrot back my cell information. Now they are saying they cannot find anything on their system. That's great.
We are sorry to hear that you are less than happy with the service you have received. Please be sure to check your spam folder for receipts and allow 24 hours for delivery. If you would prefer to be refunded please contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
I gave all the information to the unlock team about my cell phone and made the payment.
I did not even get the receipt and my money was deducted in a jiffy.
Now no response from the unlock team.
Fraud!
We are sorry to hear that you are less than happy with the service you have received. Please be sure to check your spam folder for receipts and allow 24 hours for delivery. If you would prefer to be refunded please contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Wasted my money to get an unlock code unlockteam.com is a total rip off and don't waste your money
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
I paid for a service they were unable to provide. It took seconds for them to charge my visa card and 18 days, 5 emails and bad reviews on 2 different sites for them to refund the money! Not impressed!
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
As said, an excellent effort my the unlock team got my S4 unlocked this weekend. I'm amazed that a third party can do it but my service provider can't? Can someone explain that one! But a big thanks regardless as it's up and running great. Cheers guys
Submitted all details as requested to their website about my phone and got a positive response that they could unlock my phone - next day got an email saying that they were now unable to unlock the phone. My credit card was however debited a few days later and six weeks on I am still trying to re-coup the charges. I am getting the 'technical issues' excuse. Have today contacted my CC company and they will get the money back. DO NOT USE this company.
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Would never recommend this site to anyone. My son bought code for $8.99 and charged $11 +. Got an email next day saying unable to unlock and no refund almost a month later. Had one response from Rebecca saying takes 2 weeks for a refund. Still waiting for that refund
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Took about 2 and a half days to complete from start to the end. The cost was maybe a little high but still cheaper than some sites and they have a good turn around time. I've used them in the past for unlocking BB's and they are flawless.
Didn't have alternate network SIM so did an iCloud backup and factory reset. Bought new SIM and there you go, the phone is up and running.
They are good.
They will seem legit at first but when u make a payment they alternate emails and then when you make two or three contacts they swindle you by saying that was not our email we never got a payment of any sort. Then they deny any payment. And it looks like u got scamed by third party and not them. Well developed scam to screw people from the western world. I reported them to international authorities and they ended giving me my money back that is the only way u will ever get it back. It took me like two months and i wasted more time than it was worth chasing my money. So word of advice do not use any unlock service from these guys. Their good reviews are obviously fake look at the spelling/grammar errors they seem to be the same all across the board. Theunlockteam.com is a fraud/scam dont do it people
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team