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The Training Room has a rating of 3.56 stars from 139 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Training Room most frequently mention full time, career support, and liz shaw. The Training Room ranks 6th among Job Training sites.
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I am currently studying for a level 2 and level 3 personal training course and my tutor Claire always has the time to reply to my messages fast and with helpful and relevant information. The content that is supplied on the website is also in some ways applicable to real life even in the course I'm doing, which it has in-depth and interesting content about the subject as well that will hopefully allow me to progress into a proper career.
They were advertising on a job vacancy site recruiting for a trainee physical trainer near to where I lived. The webpage said nothing more about the job and asked for my name, phone, email and I booked in a call for a call back. Turns out there is no such job. The fast talking salesman was actually just wanting me to buy a course from them. Incredibly dishonest marketing.
So, before the first national lockdown I was told I would receive an "free" extension to pass my level 3 PT as failure to pass before my cut off date was due to circumstances outside my control, (covid). A month into coming out of lockdown, I was assigned a slot to complete my practical. I took and passed my practical, to then be told I wasn't given an extension in the first place and now if I wish to continue, I'd need to pay for the extension. I was not and am not willing to pay for the very thing I was told I would receive for free in the first place, and especially after paying £3500. After completing my practical, a few emails being sent and confusing correspondence between myself and their office, I get told everything is fine, I've passed. I have been given a provisional certificate to prove I have been given the pass which was given by my tutor. 5 months later, I'm still waiting for my proper qualification certificate that once again I have been told I'll get, it'll take abit of time.
The training room was amazing at signing me up, nothing, literally nothing, was too much; I received regular calls, so many that I actually recognised the number on my mobile, to find out how things were going, did I need any further information and/or assistance.
I have actually never written a review in my life but if I can help prevent anyone from making the same mistake I made, then it is worth it. THERE IS NO GRACE PERIOD IF YOU HAVE LOGGED ON. It would appear that there are no extenuating circumstances which allow you to withdraw, even within the first 14 days, if you have logged on, so if the cost of the course is in anyway a money breaker, think twice and read the terms and conditions fully.
Im with the training room currently on the beauty course. I was booked in on a spray tan course for the 1st Aug 18 however my 5 year old daughter is ill with a very bad water infection, so I had to cancel it short notice. I was told by the training room that I would have to pay another £50 to rebook and it was in the terms and conditions about late cancellations the lady also informed me it can't be changed. I feel this is riduclas I didn't know my child was going to be ill yet I am been penalised for it. The training room say it's because of the cost to them. I'd like to see the breakdown of the cost.
My other course is going well, however I work full time I have 3 children and attend the course on a Monday 9am - 7.30pm and Tues 9am - 5.30pm. You get told you have to attend 100% every session which is fine but the amount of work is unbelievable. I find it hard to juggle everything and the level 3 part of the course is so rushed.
When I rang about this course in Feb 2018 I paid my deposit for myself and my eldest daughter who attends the course. For 2 weeks after they rang everyday to see when I would be paying the remainder of the balance which was £4995 for us both. This was uncalled for as I told the lady when I would pay the remainder balance. I put a complaint in about their hard selling tactics. Apparently i made their customer service advisor cry and she had never had this before. I was also info4med that it was the computer system telling them to ring me on a daily basis! They rectified this by giving me and my daughter their "premium beauty package".
The course started on the 11 June18 in Manchester when at the course and speaking with the other students (11 of us in total) we found out we all had paid a different amount of money, most had only paid £1995 For the same course and some of the girls had recieved the loan for this for the same cost. This seems unfair, prices should be the same accross the board specially as we are all in the same place at the same time with the same tutor. Our tutor has had 2 annual leave holidays within our 12 week course which has caused a little friction as her teaching and the other tutors teaching are totally different. We also have a Turkish lady on the course who is really struggling. She was promised an interperator but still has not been given one. She was in tears this week for fear of failing the course due to not having the correct support. This is really bad practice.
We have still heard nothing from the careers team apart from an email saying who our careers advisor is and if we need her then to contact her ourselves. This is not what promised on the phone when booking the course.
We are nearly at the end of our course I have so much work to complete within a week and a half otherwise I will not be allowed yo take my exam. This course is extremely fast paced and heaven forbid your children get sick and you can't attend.
All in all training with the training room will leave you feeling stressed out of pocket and at a loss as what to do. The head office just state it's in the terms and conditions about missed sessions and payment fees they have no leway for unforseen circumstances, they just want your money.
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Hi Tristram,
Thank you for leaving a review.
We are sorry to hear that you have been requested to pay an extension fee to enable you to take your exams. Upon review of your details, you had undertaken a Personal Training course that came with a 3 year training guarantee which had expired just before the first lockdown had been implemented. We have provided you with a practical assessment in light of the pandemic as advised in your review and are pleased to confirm that you have passed the course.
We apologise about the delay and will be looking into this in more detail to get this resolved for you.
Kind regards,
The Training Room