The RealReal

I like to shop The RealReal. Purchased this dress it was onsite looked everything what I like... color to style. Arrived. I put on but everything was not right. First the material looked cheap, wrinkled a lot and dirty. Overall it looked cheap. Normally I like Theory. Also I purchased two more dresses, Jill Sander and L. K. Bennet this transaction. My first try L. K. Bennet ( England). The fit is a little narrower to compare US size therefor slightly tight side but liked style so I kept it and Jill Sanders one. I wish you have more details of your item would be nice for us buyers... photos etc... not only clothes but handbags, too.

Awesome deals to be found if you do some work. Search bar isn't the best you really have to dig. Awful commission rate that seems to change a lot for no reason.

Overall I enjoy shopping at The RealReal, but measurements are often incorrectly noted and I end up paying for the return shipping because things don't fit. Also, lately it seems the prices on most items have gone up quite a bit.

Love your site and I use it often. However you need to get a handle on the length of time the customer has to wait. Amazon has trained us all to expect timely delivery. You guys take forever. I know you can do better. Everything else you do is great. How has this feature been ignored?

One in four purchased items are damaged often by amateur alterations. TRR needs better quality control. And they charge a restocking fee when they've sent something they should not have.

Shipping and tracking is fast and prompt. I find the descriptions to be inaccurate or misleading on a few items. One had the wrong fabric content although it had a fabric label. An item marked excellent had a hole in the sleeve, not visible on any photos, another item ranked excellent turned out to have significant fading. I believe these are due more to carelessness and hurried processing rather than attempts to con customers. I a happy with most of my purchases.

I have been shopping at The Real Real for the past five years. I do like the site as you can find some great bargains there. However, at times, items arrive in a very worn state, which is not mentioned in the description of the item - so you immediately lose $24 (to and from) on shipping, sending the article of clothing back. And their customer service could definitely be improved. For instance, customer service emails sometimes remain simply unanswered.

Very easy to exchange items that didn't fit. The descriptions on "wear" were accurate. One item received did not match the photo but otherwise great service!

Happy to sell my things online and have them be authenticated, however when items are sent in they can take up to 2 weeks to get put up on the site which is a little long. Authenticity is great and happy to have that as part of the service with The Real Real. When ordering I wish they offered free shipping and also when returning... This extra cost does become a but of a nuisance. All in all its a great service and Im happy to sell my things in a timely manner.

Would like to see the shipping cost drop a little and if you could easy return services for Asia that would be perfect!

1- need better descriptions of items, especially with flaws or alterations in clothing Several. Times now i have purchased garments whose zippers didn't work, altered in length or a piece of the inner corset was shortened or whose buttons popped out.

2- need better photos of garments on mannequin.

3- offer free shipping

I'm a long time shopper and consigner on the Real Real but there are problems with this site. Every time I call I'm on hold for between 15-20 frustrating minutes. When I ask questions of any substance or. Ask to speak with a supervisor they have to check with their '' support team". The descriptions of the items are lacking important details. Some clothing items have dimensions and others don't. Every item should have a chest, waist and length measurement. Consigned items are received and it takes forever for them to appear on the site. Very frustrating.

Spoke with Geraldine in customer service who couldn't have been more helpful concerning a return that was delivered without a tag! However, the email for the return info & label was nowhere to be found on my account. So I'm sending the item to the Perth Amboy New Jersey address for return. Usually have no " snags" when ordering & returning & love this company!

I've been a member since its inception and do like the site for the most part. Delivery is good but have gotten some items stolen because of arrangements with UPS. Wish you can ensure that packages are delivered and not just left at door without so much as a door knock.

Also when a promotional store credit is given, it should be directly placed in account and not require you to call before transferring to site credit. Have unknowingly forfeited credit as I missed email and was too late when I realized it.

I do appreciate the customer service.

I've had some good experiences and some bad experiences with them. Took months and multiple calls and emails to get a refund for counterfeit items once, but also pretty quick response for others. They did ultimately refund me for an item I purchased years ago after I had it authenticated, so it could be worse (e.g. Vestiaire Collective who refused to refund me even though i had a third party authentication service say something was fake immediately after I received it). Always get items from here independently authenticated if they're expensive. I treat it like ebay. There are some good deals though and I do still shop here a lot

The clothing and items descriptions are mostly accurate except shoe size I got couple of pairs of shoes that are not (US) 9 don't frankly know what size they are as some fitted size 6/7 and I couldn't not return them even tho I feel I should be allowed to do so. Obviously the information was inaccurate and the company should take the responsibility for it.

Seems like every time items are shipped from N Jersey it's a bad experince. They take longer than anyone to ship or have trouble finding items... as por TRR customer service: I give Julian a bad grade. He insisted in using his headphone despite the bad connection. Also he was not helpful in giving information. Bothe Juan and Luisa were very good and deserve a high grade.

Whenever I reach out to the Consignor Relations email, I feel like a get canned FAQ responses. They rarely, if ever, actually look into my issue and solve it.

It takes a LONG time to get consignments reviewed and on sale. I sent a number of items in last week and most of them haven't even been accepted yet, let along photographed and put on sale. You cannot sell what you haven't processed!

Bag could be less costly and delivered more rapidly. Check my account history, I have bought enormous amounts of items and should be in VIP list.

1) Overall I like TRR website. However, when I browsed through the web, website kept asking me to confirm that I was not a robot, which was annoying.
2) Most of the descriptions were accurate. From time to time, I found that some descriptions overrated the items and occasionally missed some important details, such as personal monogram, etc.

The whole experience was easy and comforting. From checking out to, the shipping, to the return process. They have a lot of awesome deals that you can't pass up on that don't hurt the pockets too much if your on a budget. Reason why it falls short of 5 stars is because the inaccurate sizing from what the product actually was to what I actually received. Nonetheless, would I shop on TheRealReal again? Of course, Would I recommend them to my family and friends, etc? Absolutely!

Cool blog and shop with nice bows. I often look in search of new purchases. By the way, the things I ordered from them turned out to be of good quality. I wear it with pleasure!

I have to say, except for couple of times I have been satisfied with most purchase. Not happy with consignment, I probably will only consign the items I bought from you.
As a very regular customers, I would like to know what my percentage will be for that. I would really wish, It should also reflect on my buying power as well. Thank you.