The RealReal

The worst customer service imaginable. They outsource to India, don't have "managers" you can speak to because apparently they don't take "calls", they don't want to help, and they are LIARS. Also, they don't know what profane language is, as I was told to not use profanities when I told them "this is the worst customer service ever"-never heard that one before lol I suppose that's what happens when you outsource to different countries instead of giving jobs to the millions in America who need work. Company went sooo downhill I'm shocked it hasn't shut down yet.

I sent several items to them and waited few weeks. I could see my items on their website but not in my roster. Called their customer care and they required photos of the items so they can find them. I have been going back and forth with them over this for a while now, and my most expensive items are still missing! Plus they are very pushy asking for more items to send them! The pricing is really bad! You end up getting peanuts on whatever they sell. I learned my lesson; never again! Scammers!

It's a scam business when you want to sell with them, don't ever do that. They take your item out of your hand for peanuts. At first they give you an acceptable price but this price is not what they put on their site but much less. Then they give discount 20% and sell it for 10% of what they agreed with you. A Christian Dior bag that they estimated at $1600, sold it at $252 😒 unbelievable. Such a company should not be dealt with as they are crooks, don't buy or sell with them.

In order to return a handbag within a few days, buyers have to purchase "return insurance" from a 3rd party company. Any clothing you buy from them -whether scarf or other wearables- are in offensively poor condition. None of them have been dry cleaned. ALL of them SMELL QUITE TERRIBLE- with someone else's perfume, stale, dust, or simply body odor. Will never buy from them again!

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

The Real Real is selling merchandise that that don't reveal problems of.I received a defective glaze problem Louis Vuitton.they did not reveal this in their ad.then they have the nerve to tell me I can't be refunded.mso now I'll sue them for my 1500. 00.they were not honest and decieved me. Be very careful or you'll loose your money too.see the photos...they neglected to add these photos in their online ad...they clearly decieved me.

Title says it all, I bought a shoe listed a men shoe but I received women sized shoe. Now it's a realreal () pain to get a refund, and they want me to pay return shipping for THEIR mistake.

They don't care about their customers, avoid them at all cost!

After contacting their support and not finding a good solution, I opened a dispute with PayPal. So I suggest you pay with PayPal to get buyers protection.

I had an order that shipped in multiple parts, which was fine as I know things are stored in different areas, but one pair of jeans just never made it. I had to call customer service three times over 3 weeks and finally asked to just cancel and refund it. Another pair of pants I ordered were labeled online as a 27 and shipped as a 25. It was such a slow process to get my refund money back that I don't know if I'll be ordering again.

Horribly useless customer service! No help, no knowledge! Very bad shipping! Can't find my package, can't explain where it is and when I can get my purchase. Two days I try to figured what is going on with my package. Waist of time! Unprofessional people!

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

I've consigned an item in May which never made to the website.
Upon inquiring they were keep responding that they'll look into it.
They finally admitted that they are "unable to reconcile the physical inventory of your item", and promised a payment of 70% of the value in a month. It's now been 6 days past the promised payment date and they are not issuing payment. Now another support person email me that they'll make payment in another month. At this point, I just want my item back.

I received an expensive ring from The Real Real, which was listed as 4.5, but it fits my middle finger- size 6. I took pics and emailed them to the customer service while I was on the phone with the representative thinking they would make the return process as easy as possible. To my shock, I don't remember ever being spoken to and treated with such disrespect, dismissal and undermining. The person was insinuating and questioning my intent (I've only been shopping with The Real Real for ten years and I'm also a good consigner). Not only did I not get the apology and a proper accommodation, I got poor bedside manners, rudeness, anger, which set me off to tears. It also triggered my anxiety, which is something I struggle with. When I asked to speak to the supervisor, the representative denied me and made it clear it's not even an option. What I tools from this experience is that the company is struggling because people who work for abundant well to do organizations have their top clients backs and come from a place of a yes. Be wary with your next purchase. If it happened to me, it could happen to everyone. The picture shows that instead of fitting on my ring finger (4.5) it goes on the middle one I'm size 6.

I have sent the real real many items before. Multiple times they have sent them back to me absolutely DESTROYED. I sent a $1000 top that was returned literally shredded. They price items very low and the customer service is god awful. I will be sticking to my local consignors. Don't waste your energy here.

I trust TRR with an expensive wallet and then not only did they LOSE it but then they proceeded to tell me it couldn't be authenticated and offered ONLY $10 back to me for it. Not to mention this entire process to MONTHS of emailing back and forth and weeks of not hearing from them. I am so unbelievably disappointed by their service and client care. How does a luxury resale site just LOSE a product?!?! I will NEVER work through this company again. I have never been so upset.

I had 3 issues with RealReal in the course of 2 years using this company as a consignor and buyer. The latest issue was with a jacket that was listed as a women item (see attached), it was non-returnable
but based on the measurement I thought it would be the right fit and I purchased it. When I put it it on, I realized that it is a men's blazer, but the customer service refused to accept a return.

They sold my new designer piece for a 4th of the price, over 1k paid for and I got 250 when dust settled. I can give my own clothes away. Would have better luck local consignment shop giving them half or Poshmark I never lose more then 200. Unless you like crying don't do it……who authorized them to give away others clothes. Fool me once —-shame on me, fool me twice, won't get fooled again…..

Purchased Gucci sandals in April, sandals fell apart in August, contacted Real Real to give them a chance to fix problem, see attachment on their decision. Be aware and stay aware, once money made they care less about what happened afterwards.

They told me to send pictures of the items I wanted to sell. My stuff was new and beautiful which they offer a okay deal and I accepted. It's been more than two months my stuff is selling way cheaper 1 item was sold and returned 2 weeks later. As for now I'm still waiting to get paid. Please do not sell your stuff like I did

I bought a Celine bag from TRR that was mislabeled and in poor condition. I sent the bag back to TRR the next day, and it was returned for being in too poor of condition. I complained to TRR that they had authenticated this bag themselves and put it on their platform for others to buy and are now rejecting mine. I requested a refund but that was denied.

I was so sorely disappointed with my experience. Would not recommend buying from or consigning with TRR

This website/service sucks. I sent in 13 designer items and made LITTLE money. I'm talking $18 for a 700 coat in good condition. They take 3/4 of the commission. This website is an absolute scam. Sell on Poshmark it's ******* times better. The real real will go out of business eventually because their process is laughable.

I recently tried to work with Therealreal. I have proof of authenticity of my items, which many were gifts from family and/or vintage pieces. They kept my items saying "questionable authenticity" and not authentic…. Again who would send something knowing it was fake…. Not me again I have proof authenticity. They will not give me back my items unless I provide proof of purchase again these are vintage and from my grandmother. They keep stating policy but when I provided my 27 items to them they didn't say anything about keeping your items and the fact that another rebuttable company authenticated but yet they still won't return. I have retained and attorney. Do not send your items to them. Beware.

I contacted them before i attempted to make my purchase. The "person" i was chatting to just simply decided to no longer answer my ONE question. It was just "give me a minute" they never got back to me
Thank god i didnt just buy the item. Clearly they are very dodgy!

I am so frustrated as a consumer that they've blocked me even though I received only 2 out of 4 items I purchased 40 days ago. They promised to send the rest, but it never arrived. I got a refund after disputing with my credit card company. Now, they're blocking me from making a new purchase, claiming I falsely reported not receiving the items. I provided the tracking number multiple times, but they refuse to acknowledge it. I'm determined to fight this until the end. They told me that it was delivered and I am a layer so I need to cancel for dispute for refund of lost clothes if I want to shop on Realreal site again. They told me that only I can cancel the dispute card company, then they will unblocked me. It was totally unfair and This situation is absurd discrimination and an unjust consumer protection law.