TheOneSpy

Paid the outrageous price and immediately said to root my target phone started asking for a refund immediately was told to give him my pe so he could look into it.after that was told they could only g it very 30 percent refund.that was over month ago no redund and now I cannot get the app off the phone e and they keep saying just old lols while longer

Filed complaint with consumer fraud protection. Along with suit to get my money back and then some

It had to happen: if the target owner is not stupid, sooner or later he realizes that something is wrong. Live screen recording makes it apper the chromecast icon on the top of the target mobile and often prevents vocals on Whatsapp or Telegram. Same for view 360: impossible to send vocals if you are using this feature. And the target owner bought another mobile. Game over!
Luckily I didn't get an annual subscription. What a $#*! app

DONT BUY! Dont make the same mistake i did. Trusted them and took 6months subscription. Nothing works as they promised. And the customer guy or girl Milow is useless. Waited for new update for 3months nothing comes. They perform the installation and failed. Asked for refund and still processing for a month. You wont get any service from them and your money going to their pocket. Theres many better app and they work really well. This full of bull$#*!. If you still taking the risk then its up to you! Dont fall for the ADs and their own review!

This is expensive and just does not work.
No ambient sound or live recording, nothing absolutely nothing.
There is no live assistance whatsover.

This is absolute $#*!.

After one week still no setup the app the site is not working the code that have give not work and the questions on the emails is not waht you ask just answer for other things that is not in the point is very very slow like 3 or 4 days to answer and it will pass all the week for nothing. Still have my money and the refuze to refund

Don't buy this app... It is a fraud... They will not activate it and when asked for refund they will just not do... I ordered my refund on the second day after subscribing and it is almost a month now and still no refund... Stay away from this fraud. They will not even refuse... Keep delaying you till you give up asking... I repeat... Its A big fraud... Stay away.

This app could be great but half of the time it is not loading correctly and the customer service is a joke. They tell you every time just wait and it will work for you what is a straight lie. They have severe Network and Data Base problems and the one guy or girl Millow what is the customer service doesn´t give a dime about the customer. It is never their fault and they only copy and paste the same stupid answers. Since now 9 days the app did not work and the customer service is telling it is an update --- DO NOT BUY you will lose your money

Re: Amy- your company never processed my refund and it has been a year now. Please do not try to make false claims, again, to hide your companies deceptive and misleading services. Had the refund for 150.00 been processed I would have more respect for your company. As it is now, you deserve zero stars.

Pathetic service
Pathetic service, not all features working and there is no one to resolve it. In chat session some prototype answers are given. Today, still waiting for answer for last 1 hour in the chat session. But there is no one out there. Asking for full refund, but don't think I will get the refund. They are just refusing the refund in so many other ways than saying "NO" directly. They will only ask you to contact them in this regard again and again and no refund will be issued.

I purchased and installed the app successfully, but it just didn't work even though I had followed all the steps and re-installed it several times. There was no current log at all and the calls log were dated 2018. They offered to guide me through but unfortunately the phone had already been brought out of the country. And when I asked for refund, they are now avoiding my emails.

They had great functions, but always servers down, bad customer service, they will not solve your problems

I purchased a package with the One spy in September 2021 and tried it on an Android phone, but I found most of the features and monitoring tools mentioned on their official website, because of which I bought the program, it does not work as it should. I sent email for my refund but they ask me first for help to solve the problems with apk, i did all their instructions, but The problems of the application were not resolved, and then I asked them for my refund again and they sent an email agreeing that my refund will be paid within 15 days after 5 October, and that date passed but my refund was not made, so I sent an email reminding them that the time for my refund had passed, but every time they replied that the process was under progress and until today my refund has not been paid after two months have passed from the date of that my refund suposed to be paid.
Attached a screen shot of emails with one spy support

Milow is the only customer service rep. They'll give you the run around or just ignore your emails. Clearly the good reviews here are fake and written by the crooks themselves or paid for, you won't get your money back and nothing works. DO NOT PURCHASE!

This app does not do what it says it will do. The target phone is a 5g device after downloading the app, the target phone has become dysfunctional, can no longer hear phone ringing, alarm clock no longer functions, draining battery, and the temperature of the phone is extremely hot. The app only records one side of the phone call, also the target device is notified when you are trying to use the app. They can see you when you are trying to use the view 360 part of the app. Contacted customer support through email haven't heard anything back. It took me a whole day to get this app downloaded and I spoke to the customer service guy milow about the issues I am having and he is unable to help me. He is blaming it on my device which is a brand new s20 ultra 5g. The product doesn't do what it says, it has only been 3 days since I downloaded it I requested a refund of 95.00 and haven't gotten a response back yet.

I've been using this app for a while now. Unfortunately for three months it has been absolutely unusable, especially if you cannot access the target to upgrade. Minutes and minutes to load a page, most of the features do not update and every time the assistance repeats the same things: you have to wait a few days. But I've been going on like this for months. And now you can use view360 (surroundings listen) just for few minutes, after that there is a disconnection and you have to recharge the page: ABSOLUTELY RIDICOLOUS. Instead of getting better, it gets worse. Try other apps, this one is now to be trashed

My phone is galaxy s21 Ultra android 11 rooted. When i purchased theonespy tosapp before i asked your supporter team. Especially Milow. They told me it will work sure for my device. But it's not working well. Especially rooted features and other features too. And Milow told me it will fix tomorrow and tomorrow. Always Milow told me again and again. Wasted my times and money. I waited for it already more than 2weeks then Milow suggested me 50% refund. Really playing with me? Why i rooted my phone with risky because for i needed rooted features! Even other features doesn't working well. Just refund me asap! Don't tried deal to me 50% refund. Please theonespy Owner has responsibility for clients! Please respond me my email: *******@naver.com
And refund me 100% don't tried to deal like 50% refund please! I was waiting for fix it 2weeks since when i purchased to now! Im really disappointed lie and avoided me. Flexispy can't support my device then they immediately accept full refund me very fast. But why theonespy always disagree yourapp doesn't support galaxy s21 Ultra rooted. Please owner respond me!

So I was having some trouble with the app. I emailed them a number of times, but their customer support is pathetic. Eventually, I just quit using. Being a single mom I have to work long hours so, using a monitoring app for my teen is a must. Can't function without it. Very bad app and couldn't work. I suggest you do not purchase this app, This app is fraud and wastage of your money. Be aware of this app.

What a pathetic company! They are a SCAM and will NOT refund your money and terrible customer service! DO NOT buy from them!

I made the payment for 3 month package@ 5000. 00. After the installation and all settings the App not working. I contacted the technical support regarding my issue, the technical team told me sorry your phone won't support this app.My phone is Mi and android version is 10 we are working for this. I raised a request for refund but they told cannot get refund. Before I Install the sales team of onespy assured me my phone Mi will be support this app. But as per the technical team my phone cannot support this app. Then I raised a request for the refund. But I get a message from the senior sales executive it cannot be refundable. This app only work properly in Samsung phones only as per the executive.So my friends before buy this app make sure your phone comparability.

Warning do not buy it does not work on android 9. X after many attempts and contact with support they said should pay back my money i have bought 1 year subscription but have not received any money
/HamidSW

FAKE! Beware of it. Deliver donkey if you order pizza. I purchased this software but unfortunately, it didn't work on ios 11. At least they should mention which platform of iOS they are supporting. Why they say we support all ios versions?

I am an app developer and what they are offering is a complete fraud. If you think you are going to catch your cheating spouse red-handed think again. Maybe this used to work but today there are very stringent and express safeguards that prevents any app from doing this sort of thing (other than rooting a phone) otherwise there would be fraud and mayhem everywhere. This is true of your phone number, your camera and your location as well - all of them are strictly protected and you need the active permission of the person you are spying on (loud and clear so there is no mistaking) before you can share anything. Even if you managed to get an app on the phone while they weren't looking the apps are required to tell you loud and clear that your phone is sharing information. ALL OF THE POSITIVE REVIEWS ARE WRITTEN BY PAID TROLLS. If you purchase this then I can only hope that you haven't soiled the gene pool with stupid children.

I decided to try The One Spy and purchased their product, knowing that if it did not fit my application, they had a refund policy.

"If TheOneSpy customer is not fully satisfied due to any other odd reason; a refund of 50% amount will be processed."

Their product did not work. Period. I have emailed to customer service. They have the most deceitful, untruthful customer service I have ever encountered in ANY product I've bought. I have emailed back and forth with them. Only asking for them to uphold their Refund Policy of 50% back (I should get 100% back but I only asked for them to keep their word of 50%).

THEY REFUSED TO GIVE ME ANY REFUND. The customer service rep (Millow, Milo, Mew) will not address my concern and only tells me that they are going to troubleshoot my devices for me. I NEVER asked for that! I had no problem using their product, my problem was that the product is insufficient for my needs and I'm not satisfied.

They are a SCAM and they WILL not honor any refund garuntee AFTER you purchase any product. One would think that this bottom-barrel type business dealing would not happen in the modern world. The customer service reps will not email you more than once a day. It is a SCAM. If you are thinking about purchasing from this company, RUN as fast as you can!