• The Needed Necklace

The Needed Necklace

Overview

The Needed Necklace has a rating of 1.44 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Needed Necklace most frequently mention customer service, tracking number, and business days problems. The Needed Necklace ranks 111th among Discount Jewelry sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    7
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely terrible, or should I say, non-existent customer service!
How would you rate The Needed Necklace?
Top Positive Review

“Good transaction.”

Scott G.
8/12/17

I am very frequent shopper on eBay. I ordered a ring from them and it arrived as expected within a reasonable amount of time. The ring was as advertised and my wife really likes it. I also understand people are always fast to write bad reviews and rarely write good reviews as they are pleased with the transaction and move on. Thank you for a good transaction. A suggestion for improvement: Interactive Shipping and tracking for customers is a must these days - that is lacking here.

Top Critical Review

“Bracelet for Granddaughter”

Sharon M.
1/25/22

Cannot track the item, then get email saying it has been lost. No further information is available. Scammed my money. Never saw item. Do not buy from this company.

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user dellah12
1 review
3 helpful votes
December 22nd, 2017

I ordered two necklaces and a ring on 12/7/2017. Delivery was promised for 7-10 business days. My order arrived 12/21/2017 and the jewelry is very nice for the price paid. I read all the bad reviews for this place and wanted to share my good experience with this company.

Thumbnail of user barbaral113
1 review
2 helpful votes
August 10th, 2017

I ordered this ring through a link on Facebook. And then I read the reviews online and really regretted I hadn't looked before we spent the cash... figured I was kissing $30 goodbye. Anyway, placed the order on 8/4, received the ring on 8/10... and it's beautiful.

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From the business

Here at The Needed Necklace, we are a family owned business that prioritizes a combination of quality and affordability.

After working in retail for over eleven years as a manager and a stylist, I spent five years working as a personal shopper for private clients in Chicago, which included helping the stylist at Harpo INC. in Chicago for makeover shows on The Oprah Show.

While I’ve always loved accessories, believing they could complete beautiful clothes into a complete (and unique) outfit, I found that most jewelry was either lacking in either the quality of the piece or the affordability of the price tag. This was a huge frustration, as I wanted both quality and variety in my wardrobe so that I could mix and match different pieces with my clothes, but found the price tags too steep.

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Business History

I wanted to provide my fellow style-lovers with good quality fashion jewelry for every occasion that could fit into anyone’s budget, and that’s why I started The Needed Necklace with my husband in 2015. As we continue to increase our inventory with new, bold, beautiful pieces, we are excited to help you with all your fashion jewelry needs!

If you have any questions for us you can fill out the "Contact Us" form on this site or fee free to email us at info@theneedednecklace.com

Company Representative

Thumbnail of user emilys82
Emily S.
Owner

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